Ratings based on 882 Guest Reviews
Hear it directly from our travellers
2.0 Room cleanliness
2.6 Service & staff
2.1 Room comfort
2.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 17, 2024
Well ill begin with the cleanlyness of the room. I have never seen so many roaches in a room in my life. We were so discusted but we only had to endure it for 5 hours. There wasnt anyone at the desk to complain to it was locked up like fort nox. We had no towels for showers and a half a roll of toilet paper. We will have a hard time ever picking them for a room again !!! If you had any integrity you would issue me a refund !!! Not holding my breath though !!!
Comment from Hotel Management
Mar. 19, 2024 by Hotel Management , Hotel Management
Dear Christopher, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A traveller
Posted Feb. 25, 2024
Horrible place to stay never again , the pictures description incorrect , rooms are bed mold paint holes never again
Comment from Hotel Management
Feb. 26, 2024 by Hotel Management , Hotel Management
Dear Dijana, We apologize for the disappointment you experienced during your stay. Your feedback regarding the condition of the rooms is concerning and does not reflect the standard of quality we strive to provide. We take your comments seriously and will address them with our team to ensure improvements are made. Your satisfaction is important to us, and we regret if we fell short of meeting your expectations. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
by A traveller
Posted Feb. 5, 2024
Clean. Spartan. Nice full-size fridge stove and TV. Good shower. Very comfortable bed. But honestly, all I care about is clean and it was! Best bang for the buck.
Comment from Hotel Management
Feb. 6, 2024 by Hotel Management, Hotel Management
Dear Neil, Thank you for your kind words and for highlighting the cleanliness of our hotel. It's lovely to hear that our efforts to provide a fresh and spotless environment positively impacted your stay. We believe a clean space contributes to our guests' comfortable and enjoyable experience. Your feedback is a fantastic encouragement for all of us here at Extended Stay America, and we can't wait to exceed your expectations once more on your next visit.Sincerely,Hotel Management
by A traveller from Turtle Lake
Posted Feb. 2, 2024 on Expedia
Tv does not work. No lamps in room only overhead lights. Floors were dirty. Shower was dirty. Blinds were broken.
Comment from Hotel Management
Feb. 2, 2024 by Hotel Management , Hotel Management
Dear Joshua D., We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. Thank you once again, and we hope to have the opportunity to welcome you back with us soon.Sincerely,Hotel Management
by A traveller
Posted Jan. 31, 2024 on Expedia
Made said if I tip her she would change out my bath towels and hallway never get vacuumed and trash all over parking lot
Comment from Hotel Management
Feb. 1, 2024 by Hotel Management, Hotel Management
Dear Michael, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to read about the concerns you experienced with the cleanliness. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We also apologize for your experience with one of the housekeeping associates. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,Hotel Management
by A traveller
Posted Jan. 29, 2024 on Expedia
Good because closed to airport, but very noisy and could be cleaner. A lot better than Home-N-Courts
by A traveller
Posted Jan. 28, 2024 on Expedia
Great breakfast!
Comment from Hotel Management
Jan. 30, 2024 by Hotel Management , Hotel Management
Dear Bailey, We're so happy you had such a comfortable visit with us and that you could take advantage of our complimentary grab-and-go breakfast. We are glad this was perfect for getting your day started right! Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon. Safe travels! Sincerely,Hotel Management
by A traveller
Posted Jan. 27, 2024 on Expedia
Did not feel safe at all. They charged an extra $100 just to check in
Comment from Hotel Management
Jan. 28, 2024 by Hotel Management, Hotel Management
Dear Susan, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A traveller
Posted Jan. 22, 2024 on Expedia
The room/suite was very clean and comfortable, bed was lovely.
Comment from Hotel Management
Jan. 22, 2024 by Hotel Management, Hotel Management
Dear Jessicca, We're pleased to hear that you found the room clean and comfortable and enjoyed the lovely bed during your stay. Your satisfaction is important to us, and we appreciate your positive feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management
by A traveller
Posted Jan. 21, 2024 on Hotels
