Ratings based on 903 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from West Hills
Posted Mar. 14, 2024
by A traveller
Posted Feb. 29, 2024 on Expedia
by A traveller
Posted Feb. 27, 2024 on Expedia
I stated this hotel many times over the last 20 years, both in its current ownership and previous. The property is always been well maintained, with friendly staff, and is extremely well located for the business I do when in Southern California I’ll be going to breakfast in the morning, and I always enjoy their breakfast because it’s handmade and fresh And plentiful.
by A traveller
Horrible experience
Posted Feb. 20, 2024 on HotelsNo parking at all. We were directed to park in the fire lane. The 3 nights we were there, rooms weren’t cleaned once. Had to constantly get towels. Toilet was clogged when we walked in room and we had to go down and get plunger ourselves and fix toilet ourselves. Then bring plunger back down. Very few items left in hotel shop. Breakfast was awful. Was someone blaring loud music below are room at 2 am for an hour.
by A traveller from San Diego
Posted Feb. 20, 2024 on Expedia
Overall, my experience at the hotel was mixed. The property itself was nice and clean, and the check-in process was smooth and pleasant. However, I encountered significant issues with the parking situation that soured my stay.
Upon returning to the hotel at 2:20 AM, I was dismayed to find no available parking. Cars were haphazardly parked in the red zone, posing a safety hazard and preventing safe exit from the property. Despite addressing the matter with the manager, Mr. Lundy, his response was dismissive and condescending. He indicated that the hotel policy allows a 24-hour grace period before addressing parking issues, leaving me frustrated and stranded.
Seeking a solution, I contacted a nearby hotel for parking assistance. The process of driving there, obtaining a parking permit, and returning to the hotel in the cold, rainy early morning hours was inconvenient and disheartening. Upon my return, Mr. Lundy's disrespectful demeanor compounded the situation. His dismissive attitude towards safety concerns, coupled with security guards following us under false pretenses, created an unwelcome and uncomfortable environment.
The lack of compassion and professionalism from the management, as well as the sense of threat and insecurity due to the parking and security issues, left a sour taste in my mouth. The response regarding the "24-hour notice" policy suggests an ongoing problem with parking management and raises concerns about the hotel's commitment to guest safety.
by A traveller
Posted Feb. 20, 2024 on Expedia
by A traveller
Posted Feb. 20, 2024 on Expedia
by A traveller
Posted Feb. 19, 2024 on Hotels
by A traveller
Posted Feb. 18, 2024 on Hotels
by A traveller
Don’t stay here
Posted Feb. 18, 2024 on HotelsOur key did not work!!! There was a night when we got there at midnight with our children and it took us about 20 tries before the key worked. It was noisy and when asked for towels and blankets it took hours to get it.
