Ratings based on 457 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 25, 2024 on Expedia
Beautiful property. However I think we got sick after using the pool in the evening 6:15p-7p. There is no jacuzzi. We woke at 3a with cold symptoms. Unfortunately getting sick makes me hesitant to return.
Comment from Hotel Management
Mar. 1, 2024 by Fernanda Pita , Hotel Management
Dear Ms. Vivian,We really sorry about your experience. We hope you are feeling better and we regret to inform that we had no information during your stay about your experience to be able to assist you while you were staying with us. We look forward to your return. Sincerely
by A traveller
Posted Feb. 25, 2024 on Expedia
Perfect retreat-like experience—the views are amazing.
Comment from Hotel Management
Mar. 1, 2024 by Fernanda Pita , Hotel Management
Dear Pauline, I am so happy to learn about your experience. We look forward to welcoming you back in the near future. Sincerely
by A traveller
Posted Jan. 26, 2024 on Expedia
Comment from Hotel Management
Mar. 1, 2024 by Fernanda Pita , Hotel Management
Thank you for your review!We look forward to your return.Sincerely
by A traveller
Posted Jan. 23, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Fernanda Pita , Hotel Management
Thank you for your review!We look forward to your return.Sincerely
by A traveller
Posted Jan. 22, 2024 on Expedia
Comment from Hotel Management
Mar. 1, 2024 by Fernanda Pita , Hotel Management
Dear Mr. James, Thank you for your review!We look forward to your return.Sincerely
by A traveller
Living large
Posted Jan. 8, 2024 on HotelsBeautiful setting and rooms
World class service
Comment from Hotel Management
Jan. 16, 2024 by Rob, Hotel Management
Dear John,Thank you so much for the kind words! We are delighted to hear that you enjoyed your stay and hope to welcome you back again soon.Sincerely,Rob StittDirector of Rooms
by A traveller
Posted Nov. 13, 2023 on Expedia
This is my favorite hotel. I go to El Encanto every time I’m in SB.
Comment from Hotel Management
Nov. 15, 2023 by Brendan Turner, Hotel Management
Dear Jennifer, thank you so much for taking the time to provide us this feedback. I am so pleased to hear you enjoyed your stay with us. Please let us know if we may be of any further assistance in the future as we do hope to welcome you back, kind regards, Brendan at the Front Desk of El Encanto
by A traveller
Posted Oct. 23, 2023 on Expedia
Excellent front desk manager Armando.
Beautiful serene luxurious property with great service. The best property in the area surpasses the Rosewood for quiet and serenity.
Comment from Hotel Management
Nov. 5, 2023 by Brendan Turner, Hotel Management
Dear Natashe, thank you so much for taking the time to provide us this feedback. I am so pleased to hear you are enjoyed your stay with us and the excellent service from Armando. Please let us know if we may be of any further assistance in the future as we do hope to welcome you back, kind regards, Brendan at the Front Desk of El Encanto
by A traveller
Posted Sep. 10, 2023 on Hotels
Comment from Hotel Management
Oct. 19, 2023 by Fernanda Pita , Hotel Management
Hi Ms. JenniferThank you for your feedback! We hope to welcome you back in the near future. Sincerely
by A traveller
The American Riviera Holiday
Posted Sep. 5, 2023 on HotelsFabulous hotel and staff! The view makes you feel like you’re in Italy and they are dog and kid friendly!! The perfect vacation from LA!
Comment from Hotel Management
Sep. 10, 2023 by Fernanda Pita , Hotel Management
Dear Kim, Thank you for your review and for graciously noting your experience highlights.It was a pleasure serving you! Our team is delighted to read your comments!We hope to welcome you back in the near future!SincerelyFernanda PitaDirector of Guest Experience"
