Ratings based on 884 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 1, 2024 on Hotels
The hotel is clean and the staff is pleasant.
Comment from Hotel Management
Feb. 8, 2024 by GM, Hotel Management
Thank you for the rating and comments
by A traveller
Great but valet only parking
Posted Jan. 29, 2024 on HotelsWould have given 5 star but only offering valet/paid parking as option for not so high end hotel was on pricey side for a family.
Comment from Hotel Management
Feb. 8, 2024 by GM, Hotel Management
Thank you for the comments
by A traveller
Santa Cruz
Posted Jan. 28, 2024 on HotelsStaff was very friendly, rooms were clean and had all the enmities we needed. Daily breakfast was good and very convenient. Thank you all for a great trip and stay at your Hotel!
Comment from Hotel Management
Feb. 8, 2024 by GM, Hotel Management
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our staff friendly, rooms clean, and that the amenities met your expectations. It's especially rewarding to know that you enjoyed the daily breakfast, finding it both delicious and convenient.Your kind words mean a lot to us, and we truly appreciate your feedback. We strive to provide exceptional service and a comfortable stay for all our guests. It was our pleasure to host you, and we hope to welcome you back for another great trip in the future.
by A traveller
Posted Jan. 28, 2024 on Expedia
Flooding in bathroom from shower inside wall. Black mold behind peeling wallpaper. Asked for assistance from front desk, they seemed unaffected regarding the buzz word “black mold”. Offered me 5,000 points to their reward program that I didn’t belong to and refunded my parking.
Comment from Hotel Management
Feb. 8, 2024 by GM, Hotel Management
I want to sincerely apologize for the challenges you encountered during your recent stay with us. Your feedback is incredibly important, and I'm truly sorry that we fell short of your expectations.The issues you described, particularly the flooding in the bathroom and the presence of black mold, are completely unacceptable. I understand the seriousness of these matters, and I want to assure you that we are taking immediate action to address and rectify the situation.I deeply regret any inconvenience or discomfort this may have caused you. Our guests' well-being is our top priority, and we are committed to ensuring that such issues are thoroughly investigated and resolved.
by A traveller from Lancaster
Posted Jan. 24, 2024 on Expedia
Great customer service. All of the satfc were friendly and helpful, even offering restaurant and activity suggestions. The valet parking was smooth and easy- didnt mind price for convenience.
Comment from Hotel Management
Feb. 8, 2024 by GM, Hotel Management
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great stay and appreciated the level of customer service provided by our staff. It's wonderful to know that our team was able to assist you with restaurant and activity suggestions, making your visit even more enjoyable.We're delighted to hear that the valet parking service met your expectations and that the convenience was worth the price. Our team works hard to ensure a smooth and easy experience for our guests, and it's rewarding to see those efforts reflected in your feedback.Your kind words mean a lot to us, and we truly appreciate your comments. If there's anything specific you loved about your stay or any areas where we can further improve, we'd love to hear more. Your feedback helps us enhance the overall experience for our guests.We look forward to serving you again and providing you with another excellent experience in the future!
by A traveller
Clean Hyatt Hotel and friendly staff
Posted Jan. 23, 2024 on HotelsThe staff was very friendly and courteous. When we checked in on January 2, 2024, the front desk staff, Miach (I hope my spelling is correct), was very nice and helpful. The entire valet parking staff is also very nice and patient. The room is larger, cleaner, and comfortable. I'd rather stay here if we return to Santa Cruz.
Comment from Hotel Management
Feb. 8, 2024 by GM, Hotel Management
Thank you so much for sharing your positive experience with us! We're delighted to hear that our staff, particularly Miach at the front desk, left a positive impression on you. It's always our goal to provide friendly and helpful service, and we're thrilled to know that we succeeded in making your check-in experience enjoyable.Our valet parking team also appreciates your kind words, and it's great to hear that their patience and friendliness stood out during your stay. We're pleased to know that you found the room spacious, clean, and comfortable—creating an environment that contributed to your overall satisfaction.We would be honored to welcome you back to Santa Cruz and host you again at our hotel. If there's anything specific you loved about your stay or any areas where we can further improve, please feel free to share. Your feedback is invaluable to us.Thank you once again for choosing to stay with us. We look forward to the opportunity of serving you again in the future!
by A traveller
Posted Jan. 19, 2024 on Expedia
Comment from Hotel Management
Feb. 8, 2024 by GM, Hotel Management
Thank you for the rating
by A traveller
Posted Jan. 19, 2024 on Expedia
We enjoyed our stay and the staff was great. The one thing I would change was the bathroom architecture. A translucent barn style sliding door for a bathroom is not a good choice. Very modern and "cool" look, but not great for privacy - visual, sound and dare I say smells.
Comment from Hotel Management
Feb. 8, 2024 by GM, Hotel Management
Thank you for the feedback and rating
by A traveller
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Feb. 8, 2024 by GM, Hotel Management
Thank you for the rating
by A traveller
Posted Jan. 15, 2024 on Hotels
Couch had sharp edge cut arm
Great service by all
But kids were loud throughout hotel
Comment from Hotel Management
Feb. 8, 2024 by GM, Hotel Management
Thank you for the feedback and rating
