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Vila Gale Santa Cruz Resort Hotel

Property class: 4
Enjoy 2 restaurants at this 4-star Santa Cruz hotel

Choose dates to view prices

Photo gallery for Vila Gale Santa Cruz Resort Hotel

A hotel with a swimming pool, palm trees, and a clear sky.
Creator video
A spacious lobby with a central black and white striped floor, multiple seating areas, and a glass elevator.
A hotel room with a bed, a desk, two chairs, a TV, and a view of the city.
A balcony with a view of the ocean, a wooden pier, and a beach with palm trees.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast included
  • Free WiFi

Explore the area

View in a map
Rua de Sao Fernando, 5, Santa Cruz, 9100-157
  • Place, Palmeiras Beach
    ‪2 min walk‬
  • Place, Aquaparque Madeira
    ‪7 min walk‬
  • Place, Funchal Marina
    ‪18 min drive‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    ‪3 min drive‬

Room options

View all photos for Family Room, 2 Bedrooms, 2 Bathrooms, Sea View

A hotel room with a large bed, a desk, a TV, and a balcony.

Family Room, 2 Bedrooms, 2 Bathrooms, Sea View

  • Sea view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Twin Room (2 Adults + 1 Child)

A hotel room with a large bed, a desk, a TV, and a balcony.

Twin Room (2 Adults + 1 Child)

8.0 out of 10
Very good
(1 review)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Twin Room, Sea View (3 Adults)

A hotel room with a bed, a desk, two chairs, a TV, and a view of the city.

Twin Room, Sea View (3 Adults)

  • Sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Twin Room, Sea View (2 Adults + 1 Child)

A hotel room with a bed, a desk, two chairs, a TV, and a view of the city.

Twin Room, Sea View (2 Adults + 1 Child)

  • Sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Twin Room (3 Adults)

A hotel room with a large bed, two bedside tables, a desk with a TV, a chair, and a balcony with a view.

Twin Room (3 Adults)

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Double or Twin Room, Sea View

A hotel room with a bed, a desk, two chairs, a TV, and a view of the city.

Premium Double or Twin Room, Sea View

7.2 out of 10
Good
(5 reviews)
  • Sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed
  • Free WiFi

View all photos for Premium Double Room Single Use, Sea View

A hotel room with two beds, a desk with a computer, a chair, a small table with a drink, and a view of the ocean through a large window.

Premium Double Room Single Use, Sea View

8.0 out of 10
Very good
(2 reviews)
  • Sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed
  • Free WiFi

View all photos for Twin Room (Single Use)

A hotel room with a large bed, a desk, a TV, and a balcony.

Twin Room (Single Use)

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds
  • Free WiFi

View all photos for Twin Room

A hotel room with a large bed, a desk, a TV, and a balcony.

Twin Room

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Twin Room, Sea View (Single Use)

A hotel room with a bed, a desk, two chairs, a TV, and a view of the city.

Twin Room, Sea View (Single Use)

  • Ocean view
  • 23 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds
  • Free WiFi

View all photos for Twin Room, Sea View

A hotel room with a bed, a desk, two chairs, a TV, and a view of the city.

Twin Room, Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

APARTMENT DELUXE ONE BEDROOM

  • Sleeps 10
  • Free WiFi

APARTMENT STANDARD

  • Sleeps 10
  • Free WiFi

DOUBLE ECONOMY

  • Sleeps 4
  • Free WiFi

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About the area

Santa Cruz

Oceanside stay.At this hotel, you'll be steps from Palmeiras Beach and within a 15-minute walk of Aquaparque Madeira. Quinta Da Junta and Igreja Matriz de Machico are also within 6 miles (10 km).

What's nearby

  • Palmeiras Beach - 2 min walk - 0.2 km
  • Aquaparque Madeira - 7 min walk - 0.6 km
  • Madeira Botanical Garden - 13 min drive - 16.3 km
  • Funchal Farmers Market - 16 min drive - 17.4 km
  • Funchal Marina - 18 min drive - 18.2 km

Getting around

  • Cristiano Ronaldo Airport (FNC) - 7 min drive

Restaurants

  • ‪Bites & Beer By Coral - ‬7 min drive
  • ‪Venda do Sócio - ‬7 min drive
  • ‪Delta Cafe - ‬4 min drive
  • ‪A Chama - ‬5 min drive
  • ‪Saudade Madeira Café - ‬4 min drive

About this property

Vila Gale Santa Cruz Resort Hotel

Enjoy 2 restaurants at this 4-star Santa Cruz hotel
Some rates at Vila Gale Santa Cruz Resort Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Vila Gale Santa Cruz Resort Hotel offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 9580 square feet (890 square meters) and includes conference space. A hot tub, a fitness center, and a sauna are also featured at the business-friendly Vila Gale Santa Cruz Resort Hotel. Parking is available for a fee.

This 4-star Santa Cruz hotel is smoke free.

  • 262 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 9580 sq ft of conference space
  • 890 sq m of conference space
  • Buffet breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
Vila Gale Santa Cruz Resort Hotel offers 262 accommodations with DVD players and safes. Rooms open to furnished balconies. LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Satsanga SPA has 2 treatment rooms including rooms for couples. Services include hot stone massages and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.

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Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • DVD player
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Self parking on site (EUR 10 per day)
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Stereo
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

Room amenities

Entertainment

  • DVD player
  • LCD TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 1012

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Santa Cruz Vila Gale
Vila Gale Hotel Santa Cruz
Vila Galé Hotel Santa Cruz
Vila Gale Madeira
Vila Galé Santa Cruz
Vila Gale Santa Cruz Hotel Santa Cruz
Vila Gale Santa Cruz Madeira
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz Santa Cruz
Vila Galé Santa Cruz Hotel Santa Cruz

Frequently asked questions

How close is Vila Gale Santa Cruz Resort Hotel to the airport?

Vila Gale Santa Cruz Resort Hotel is 3 mi (7-min drive) away from the Cristiano Ronaldo Airport (FNC) airport, the closest popular airport to the property.

How much does it cost to stay at Vila Gale Santa Cruz Resort Hotel?

As of Aug 31, 2026, prices found for a 1-night stay for 2 adults at Vila Gale Santa Cruz Resort Hotel on Sept 1, 2026 start from CA $293, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Vila Gale Santa Cruz Resort Hotel have an airport shuttle?

Airport shuttle services are not available at Vila Gale Santa Cruz Resort Hotel.

How close is Vila Gale Santa Cruz Resort Hotel to the beach?

This hotel is a short 2-minute walk from Palmeiras Beach and 3.6 mi (9-min drive) from Machico Beach. Don't forget your sunscreen!

Does Vila Gale Santa Cruz Resort Hotel offer free breakfast?

Vila Gale Santa Cruz Resort Hotel offers free buffet breakfast every day from 7:30 AM to 10:30 AM.

Is there a casino at Vila Gale Santa Cruz Resort Hotel?

No, there is no casino at this hotel, but Madeira Casino (18-min drive) is nearby.

What time is check-in at Vila Gale Santa Cruz Resort Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Vila Gale Santa Cruz Resort Hotel?

Free parking is not available at this hotel. Self parking is available for EUR 10.00 per day.

Does Vila Gale Santa Cruz Resort Hotel have a pool?

Vila Gale Santa Cruz Resort Hotel features an indoor pool and an outdoor pool.

Does Vila Gale Santa Cruz Resort Hotel have a restaurant?

Yes, there are 2 restaurants on site.

Does Vila Gale Santa Cruz Resort Hotel have a spa?

Pamper yourself with a day at Satsanga SPA, where you can enjoy massages and body treatments.

How close is Vila Gale Santa Cruz Resort Hotel to downtown Santa Cruz?

Vila Gale Santa Cruz Resort Hotel is 0.5 mi away from Pinheiro.

Vila Gale Santa Cruz Resort Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 145 out of 287 reviews
Rating 8 - Good. 101 out of 287 reviews
Rating 6 - Okay. 28 out of 287 reviews
Rating 4 - Poor. 7 out of 287 reviews
Rating 2 - Terrible. 6 out of 287 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel, food was delicious, great meal choice. Beds at the pool could become a premium some days when people come back off the day tours., perfectly located in the middle of the town
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable and quiet rooms.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jim

Liked: Cleanliness
Yes superb
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Russell

Liked: Cleanliness, amenities, property conditions & facilities
Good sized rooms. Reception was great. Hotel well presented
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Bom hotel no geral.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool area, great food, very relaxing atmosphere
Stayed 5 nights in Aug 2024
Verified review

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities
This is a lovely hotel in a cute town. The pool areas are nice (though I’d have to call the hot tub a “tepid tub”) and the grounds are lovely. There’s a nice promenade outside. The room was nice enough but the lighting was so low you couldn’t see. And no tissues are supplied. In my book, tissues are non-negotiable for a hotel that claims to be 4-stars. The front desk was understaffed at all times. It took 20 minutes to check in (why I don’t know) and far too long to check out. The breakfast was amazing. All in all, if you don’t mind a few inconveniences, this is a nice place to stay.
Stayed 1 night in May 2026
Verified review

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night and used the room most of the time as we were tired
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Souabeh H

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was a beautiful property, comfortable quiet, peaceful with a good amenities easy access driving anywhere we recommended
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Susy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here to be close to the airport. Nice rooms, great breakfast included. Great restaurants within walking distance. The steam room was amazing.
Stayed 1 night in Jan 2025
Verified review

4/10 Poor

Christer

Disliked: Property conditions & facilities
Most of the staff did not seem friendly/helpful at all which was strange as every other of the hotels i stayed in during my stay at Madeira that was the number one thing. The room (atleast where i was) gave a real 'The Shining' vibe. The bathroom was relatively modern but the rest of the room was too outdated. Not something i really care about but this poor carpet is praying daily to be changed.. Spa was great, small but did the job and looked good. Resturant on site which i did not use. Dont dream of checking in before 15.00
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with ocean view, 5 min from the airport
Stayed 1 night in Feb 2023
Verified review

8/10 Good

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the front desk very helpful, lady who checked us in gave us information about the hotel and services. Very friendly and helpful staff.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Jukka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel for a short golf holiday

Very nice and clean hotel with gym, spa and several pools. Good service and near enough to the Santo da Serra Golf Club.
Stayed 3 nights in Feb 2024
Verified review

8/10 Good

Hasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are planning on taking an early morning flight this is probably the best location, just 5 minutes drive from airport. Breakfast was nice with made to order eggs, coffee, variety of fresh fruits and yogurt.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel for short 3 night staybefore going to our timeshare in Funchal. Service fantastic rooms very clean. Overall 5 star
Stayed 3 nights in Sep 2024
Verified review

8/10 Good

Abhay

Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and convenient
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities
Overall a good stay, property is in a quiet area. Not much to do in Santa Cruz which is nice. I did the half board option and honestly would skip it next time. The food was basic cafeteria food, par at best.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Only stopped one night as we were flying out to the Azores the following day. Hotel nice, close to the airport (5mins in taxi), Santa Cruz is very pleasant to walk around, nice cafes/restaurants. The hotel staff are very friendly and helpful.
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Marrla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool area and view. Wonderful staff, working hard despite a shortage of available staff, the ones that were there were working really hard to make up for it.
Stayed 4 nights in Aug 2022
Verified review

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Large, clean facility, close to restaurants and airport. Just a bit noisy.
Stayed 1 night in Feb 2024
Verified review

6/10 Okay

ALBERTO

Staff need to smile a bit more and breakfast is not up to par. Paid less money at Four Views in Canico, Madeira and their breakfast is superior.
Stayed 6 nights in Oct 2023
Verified review

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Beautiful, clean hotel. Mean on towels and water. Planes passed by frequently but not a problem for us,
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

Susan M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Airport Perfect!

This is our go to hotel when flying out of Madeira Island. Staff is extremely accommodating. Although we left for the airport at 3 AM, we were provided with a boxed breakfasts. It is only about a 10 minute cab ride to the airport and runs around 10 euros. Perfect and convenient.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Dagmar

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property near the airport. We had a 5 am departure so we had to leave at 3 am. I recommend this property. Some staff at the front desk was not too friendly.
Stayed 1 night in Oct 2022