Honestly, my initial impression was not positive. the person working reception desk made No eye contact with me, just saidk i'll be right with you and she continued to type away on computer. I was the only one in lobby. after several minutes, i asked, will it be much longer as I can go back to my car. She said, ok. what is your name. after showing her my drivers license, she didn't look at it, but asked for my name. then she told me my room wasn't ready yet , check-in was 3:00. 18 minutes away. She did not offer me coffee and have a seat to wait. Frankly, she did not make me feel welcome. i did not get her name. When i returned, a different woman checked me in. she was friendly. When i checked out, a different woman helped and she was friendly.