Ratings based on 89 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Stay away from this property.
Posted May 2, 2021 on HotelsAbsolutly will never stay at this hotel again. The employees were very kind but the property is awful. Old smely broken. Our room had kne towel my my husband and i. There wasnt even water in the frigobar. The bathroom was outdated and the shower barely had any water coming out. Pqrts of tge shower fell on my husbands head. The soap and other things stunk. This was a 1000 reais per night stay and we spent 500 in drinks abd food. The drinks had bo alcohol in it at all. 135 reais for 10 small beers. No beach service at all but all litle bars at the beach provided chairs and umbrellas. There werent enough staff to attend to customers. We hated the bed abd pillows and couldnt barely see the ocean. We paid extra for a ocean front balcony and had no view. Poop on the grass too. Beach toys left all over tge water in the pool. I cant even write how much we hated everything.. not enough space.
Comment from Hotel Management
May 7, 2021 by Jecksa Giliane, Hotel Management
Dear Mariela
Thank you for your stay and comments.
The Beach Hotéis Brand has 23 years in the market and includes 5 hotels in total. We are well positioned in social networks, as well as on trip advisor. During your stay, we were not approached about the points of dissatisfaction regarding the room to try to reverse during your stay.
Our food and beverage service follows high hygiene standards, and the prices are compatible with the hotels and restaurants in the region. Regarding the minibar, we informed you at the time of booking that it is not stocked. We also emphasize that we grant free early check-in from 2:54 pm (Standard Time 4:00 pm), as well as, check-out at 1:00 pm (Standard Time 12:00 am).
We hope you will give us the opportunity to welcome you again.
Sincerely
Jecksa Giliane
Reception leader
Translated with www.DeepL.com/Translator (free version)
by A traveller
Posted Jan. 6, 2021 on Hotels
Service needs attention
Comment from Hotel Management
Jan. 7, 2021 by Nathalia Fernandes., Hotel Management
Agradecemos sua Avaliação!
by A traveller
Posted Oct. 5, 2020 on Hotels
Comment from Hotel Management
Nov. 1, 2020 by Nathalia Fernandes, Hotel Management
Obrigada
by A traveller
Posted Sep. 18, 2020 on Hotels
Hotel excelente! Infraestrutura incrível, funcionários educados, confortável.
Comment from Hotel Management
Nov. 1, 2020 by Nathalia Fernandes, Hotel Management
Obrigado!
by A traveller
Terrible experience
Posted Sep. 8, 2020 on HotelsThey made all mistakes possible. They wanted us to switch two rooms for one and still pay extra. They forgot to give the lock to the safe. When we came back from the beach and my wife was in the shower we noticed they had forgotten to put towels in the room. I couldn’t call them for towels because they had removed the telephone and left no information how to contact the reception. The breakfast had enormous cues as you are not allowed to serve yourself from the buffet. They are saving money by only making the room every fourth day. Truly terrible at the same time as it was one of the most expensive hotels at R$1200 per room and night.
by A traveller
Posted Feb. 12, 2020 on Hotels
Comment from Hotel Management
Dec. 22, 2020 by Nathalia Fernandes., Hotel Management
Agradecemos sua Avaliação!
by A traveller
Posted Dec. 2, 2019 on Expedia
Beautiful view and lawn good match to price very friendly staff
Comment from Hotel Management
Apr. 21, 2020 by Priscilla Isaga , Hotel Management
Prezados, Agradecemos pela escolha ao Beach Hotel Maresias, da rede Beach Hotéis. Foi uma honra recebe-los. Sejam sempre bem vindos !
by A traveller from Connecticut
Posted Sep. 4, 2019 on Expedia
Very nice hotel. I got an upgrade. But everything was phenomenal
Comment from Hotel Management
Sep. 6, 2019 by Beach Maresias, Hotel Management
Muito obrigado.
by A traveller
Posted Jun. 26, 2019 on Hotels
Comment from Hotel Management
Jun. 28, 2019 by Beach Hotel Maresias, Hotel Management
Olá Sr. Hector, obrigado pelo seu comentário, saiba que serão sempre bem vindos no Beach Hotel Maresias.
Atenciosamente
Patricia Luz
Gerente Geral
by A traveller from Montreal
Great Location but grossly Overpriced.
Posted Nov. 14, 2017 on Expedia
Pros: location
pool
beach access
Cons: see above
Location: beach and beach activities
not much else
The location is great
The room was pleasant with a door leading to a small terrace and straight out to a garden and on to pool, beach etc.
The views are amazing
The food is good but not great.
Staff is friendly
Excellent sauna with a glass wall overlooking the beach
BUT
Unless you are with a Portuguese speaking person you will have great trouble being understood. No one has a working knowledge of English and only a few could even speak a few words.
Service is friendly but very slow. There are 3-4 people working on the hotel part of the beach for drinks, food, etc. but they rarely look at you or check if anyone needs something; so very slow and annoying.
We paid about C$375.00 per night for two nights. This was at least $100 per night overpriced.
In the room the fan motor made so much noise we could not use it and the a/c did not function very well.
All the beach and pool furnishings were of very low quality and in great need of replacement and updating for a hotel charging what they charge.
The eggs on the breakfast buffet had been cooked in olive oil, not butter, and had a weird taste.
Only one type of jam - guava.
No cappuccino or latte
No bathrobes
No north American compatible plugs
Extremely poor wifi working basically only in the lobby.
