Ratings based on 1,282 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Westport
Posted Apr. 14, 2024
The hotel is 4 minutes from the airport. We waited one hour for the shuttle. Hilton Double Tree said the vans came every 15 to 30 minutes. The problem was their vans were full. I finally paid another hotel $5 to drop me off since he was driving right by the Hilton. The next day I walked back to the airport, easy walk. ALSO, make sure you put all the exact information on the phone number of the Hilton Double Tree on the reservation (not a national number) because there are two Hilton Double Tree hotels at SeaTac.
by A traveller
Posted Jan. 31, 2024 on Expedia
Check in was a nightmare one clerk for twenty people from a diverted flight at 1am. They would not accept my Expedia booking so I had to pay twice for my room.
Also no security. A man from the street walked in and stole a potted plant from the lobby. The late night shift needs some upgrades.
by A traveller
Posted Jan. 31, 2024 on Expedia
The location is great and the deluxe king room was great.
by A traveller
Posted Jan. 28, 2024 on Expedia
The parking is a joke. They charge $33 per day and it’s not even valet. They use machines to get people in and out of the uncovered parking lot. The machines weren’t even working and would take 15 minutes to open the gate. Forget the “help” button because no one even answers, especially at night. I called the front desk from my phone and the phone just rang and rang. Someone came to “clean” my room and there wasn’t much cleaning going on. There was short black hair in the shower on the wall and I have long blonde hair. The staff never even cleaned it which leads me to believe they just don’t clean the showers. I was disgusted. I will never return.
Comment from Hotel Management
Jan. 29, 2024 by Hotel Staff, Hotel Management
Greetings Maurisa Toia,Thank you for taking the time to share your comments. I want to apologize for the missteps that occurred during your stay - ranging from the lack of commuication from the parking gates and our PBX Department to the Cleanliness issues you encountered with your room. I will share your concerns with our Teams to show the impact these missteps have on our guests so we can improve for the near future. I sincerely apologize that we failed to meet your standards and will work on addressing the comments you have shared. Thank you again for sharing and I hope you can give us another chance to show our true colors in our committment to service.
by A traveller
Posted Jan. 28, 2024 on Expedia
Bed and pillows were awesome. Room was too hot and I couldnt reset the thermostat. Other than that, a very nice hotel.
by A traveller
Posted Jan. 28, 2024 on Expedia
Onsite dining and close to the airport.
by A traveller
Posted Jan. 28, 2024 on Expedia
After 14 hours travel we arrived to be put in a room that was as far as possible from the front desk. Did not receive an offer of help with the bags and did not receive our warm cookie. There was a water leak that had soaked the floor by the elevator, our room had slopped coffee down the wall by the door. And the bed cover had holes in it. This is the second time we have stayed at this hotel. We do not know the Seattle area and booked via Expedia. I suspect that was the reason for our rooms location and perhaps the quality of the room given. We will not select this hotel again if travelling via Seattle.
by A traveller
Posted Jan. 27, 2024 on Expedia
by A traveller from Green Oaks
Posted Jan. 26, 2024 on Expedia
Very nice hotel, close to airport, free shuttle, spacious rooms.
by A traveller
Posted Jan. 25, 2024 on Expedia
Lack of staff rooms were nice in the 1970,'s. Packing a car is more expensive than the room
