Ratings based on 1,077 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 7, 2024
Very nice and clean property :)
Comment from Hotel Management
Apr. 7, 2024 by JeanB, Hotel Management
Thank you for your feedback! We hope you will stay with us again!
by A traveller
Posted Feb. 26, 2024
Comment from Hotel Management
Feb. 28, 2024 by JeanB, Hotel Management
Thank you for your feedback! We look forward to seeing you again soon!
by A traveller
Posted Feb. 5, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Veronica, Hotel Management
Hello ANDREW!Thank you for the amazing 5-star review. We are happy that you enjoyed your stay with us and hope to have the opportunity to welcome you back soon! Thank you for choosing Grand Hyatt Seattle for your stay and for being our guest!
by A traveller
Posted Feb. 5, 2024 on Expedia
The club access is absolutely worth it.
Comment from Hotel Management
Feb. 5, 2024 by Laura, Hotel Management
Dear Bridget,Thank you so much for the 5-star rating. We love hearing that your stay with us was enjoyable and that you were pleased with the Grand Club amenities. We hope to have the opportunity to welcome you back in the near future. Best regards,
by A traveller
Some pluses and minuses
Posted Jan. 30, 2024 on HotelsOur stay started off on the wrong foot: while we loved the bay view from our room, the faucet handle in the bathroom sink was loose (eventually coming off altogether) and we could only get cold water, the shower water ran alternating hot to cold without warning, and the room heater kept blowing cold air no matter what temperature we set it at. On our first night, my husband caught a cold from having the fan vent blow directly at him all night. We reported this the following morning and the hotel was quick to apologize and to upgrade us to a corner room which we appreciated. The new room was much better although the vent still blew directly at one side of the bed - but at least we could control the heat! The shower water was hard to regulate, going from hot to luke warm suddenly, and then back again to hot. The hotel building is older which may explain the plumbing and heating problems. On the positive side, the staff were all friendly and professional, from the front desk to the bellhop to room service and housekeeping to the parking attendants out front.
Comment from Hotel Management
Jan. 31, 2024 by Jamie, Hotel Management
Dear Anonymous,Thank you for your in-depth review of our Grand Hyatt Seattle. We appreciate your kind words about our team and are pleased to hear that they were able to assist you promptly when issues arose. We sincerely apologize for the inconveniences you encountered with the room's facilities, your feedback is crucial to our ongoing efforts to improve, and we will certainly address these concerns with our maintenance team. We appreciate you choosing to stay with us, and we hope to have the opportunity to welcome you back as our guest in the future!Warm regards,Jamie
by A traveller
Posted Jan. 27, 2024 on Expedia
Very convenient location in downtown. Reachable by public transit from airport. Hotel arranged shuttle to cruise port for us.
Comment from Hotel Management
Jan. 28, 2024 by Tieysha, Hotel Management
Hello Eva,Thank you for your 5 out of 5 rating as well as your review. We are so happy to hear that you enjoyed our convenient location and your overall stay. We hope we will have the pleasure of welcoming you back to Grand Hyatt Seattle in the future.Best Wishes,
by A traveller
Posted Jan. 19, 2024 on Expedia
Comment from Hotel Management
Jan. 19, 2024 by Janet, Hotel Management
Dear Danielle,Thank you for the awesome rating you gave our Grand Hyatt Seattle! We are happy you chose to stay at our hotel; it was a pleasure hosting you. We hope to welcome you back soon.Warm regards,
by A traveller
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Jan. 31, 2024 by Jamie, Hotel Management
Dear Anthony,Thank you for your perfect 5/5 rating of our Grand Hyatt Seattle! It was great to see that you enjoyed your stay with us, and we hope to welcome you back as our guest again soon!Warm regards,Jamie
by A traveller
Great location but mediocre experience
Posted Jan. 16, 2024 on HotelsFront desk staff was pleasant at check in, but I got to my room and the door was ajar - one upper door lock was left out so the door wouldn’t latch. Assuming this was during cleaning but it made me a bit skeptical. Ordered breakfast room service the next morning and there were no eggs in the dish, even though they were part of the dish and I’d been asked how I wanted them cooked, and when I asked the concierge/front desk staff for a dinner recommendation they didn’t give me one. Just said it would be hard to find a place to eat that was open at 5:30pm on a Sunday. Walked up the street and found several delightful restaurants so I’m not sure why they felt there was nothing to recommend.
Comment from Hotel Management
Jan. 17, 2024 by Laura, Hotel Management
Greetings,Thank you for sharing your experience with us. We sincerely apologize for the troubles you faced during your stay. Your feedback is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,
by A traveller
Posted Jan. 13, 2024 on Expedia
We stayed in a club level room and enjoyed both the evening and morning snacks. The lounge is pleasant, the staff super friendly, and the food good.
It was very nice to be able to leave our car parked until 6 the next evening!
Comment from Hotel Management
Jan. 13, 2024 by Candace, Hotel Management
Dear Garth,I want to thank you for being a guest of our hotel and for taking the time to share your experience. We are overjoyed to hear your positive feedback of our hotel and staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments.Warm regards,Candace
