Ratings based on 908 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 1, 2024 on Hotels
Comment from Hotel Management
Feb. 4, 2024 by Hotel Sorrento Front Office, Hotel Management
Hi Wes,Thank you so much for your feedback! Please let us know if there is anything we can improve upon in the future.
by A traveller
Good not amazing
Posted Jan. 31, 2024 on HotelsThe hotels is lovely but old. The furniture is veering towards shabby, thin windows let in a lot of noise, the shower head in the bathroom was super low, and the heat was radiator rather than central and difficult to controls. They also had an electrical problem—the smoke alarms sounded incessantly for about 40 mins. But very good service, kind people, clean rooms. Good, not amazing.
Comment from Hotel Management
Jan. 31, 2024 by Guest Reception Team, Hotel Management
Hello,Thank you for taking the time to reflect on your stay with us! We apologize for the technical issues, and are happy our staff were able to attend to you. Your feedback is greatly appreciated. Thank you again!
by A traveller
Posted Jan. 29, 2024 on Expedia
In general, we really liked this place. It's an excellent location- close to both downtown sights and the bar/restaurant neighborhood. The building has a lot of early 1900's charm. The bar is classic, and a great place to gather with friends at the end of your day. I found the staff helpful and friendly. A nice touch was coffee, fruit and muffins in the lobby each morning.
I have just three minor complaints that dropped me from a 5 down to a 4 star:
1) The resort fee of $25 per night. This always bothers me-- like a hidden tax or a mandatory tip. I would always prefer the hotel be open and simply charge one full fee, instead of this add-on line. Plus, this wasn't a 'resort', so I don't know what we were paying for. I never saw a pool or other resort-type amenities.
2) there was no breakfast served until 10a. It wasn't an issue for our larger group-- we just walked to a cool café nearby. But, the hotel lost on a sizable breakfast bill for our group of 14 .
3) We had no success cooling our room down at night. The HVAC system seems quite old, and even opening the window at night didn't help. It's hard to get a good nights sleep when you can't control your room temp.
The staff was so nice, I even feel a bit bad about these critiques. But, management needs to know there are solvable issues. Especially the hidden fee is annoying.
Comment from Hotel Management
Jan. 31, 2024 by Guest Reception Team , Hotel Management
Hi Richard, Thank you so much for taking the time to reflect on your stay with us! We really value this feedback and will certainly be passing it along to our ownership for review. Your kind words about our staff are also greatly appreciated. Thank you again!
by A traveller
Posted Jan. 26, 2024 on Expedia
Hotel Sorrento is a grand dame of a hotel. The lobby, bars, restaurant, and lounge are absolutely beautiful! I wish they could upgrade the rooms and hallways, as they reminded me of apartments I'd rent in my youth. The room was exceptionally clean and comfortable, but old water damage is apparent. The staff is welcoming, and the food is super yummy! It's located amongst several hospitals (Pill Hill) so expect a lot of sirens. I'd definitely stay again.
Comment from Hotel Management
Jan. 27, 2024 by Dylan- Guest Experience Supervisor, Hotel Management
Allison,Thank you for taking the time to leave such a thoughtful review. We are thrilled that you enjoyed your stay with us! We are planning on sprucing up our rooms over the course of the year and hope to welcome you back in the future.
by A traveller
Posted Jan. 24, 2024 on Hotels
Comment from Hotel Management
Jan. 24, 2024 by Dylan- Guest Experience Supervisor, Hotel Management
Hello Richard,Thank you for taking the time to rate your recent stay with us! We hope to welcome you back soon
by A traveller
Posted Jan. 24, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by The staff, Hotel Management
Thanks for your review.
by A traveller
Posted Jan. 21, 2024 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by Dylan- Guest Experience Supervisor, Hotel Management
Kathleen,Thank you for staying with us! We appreciate your feedback
by A traveller
A Classic Hotel in Seattle.
Posted Jan. 17, 2024 on HotelsThe Hotel Sorrento is a classic landmark hotel. It enjoyed a heyday in the 1980s and 1990s. Today it is a somewhat dated but still warm and inviting. The room was a bit spartan by modern standards, but very clean and the beds were comfortable. The bathroom was small, with little counter space, but nicely appointed with big fluffy towels and luxury personal care amenities.
All of the staff was friendly and helpful in a youthful semi-professional way.
The only disappointment was that the cozy warmth of the hotel was distracted by the restaurant, Stella, which was, we suppose, trying to emulate an Italian courtyard, but was mostly cold and noisy. The food was good, however.
The overnight valet parking charge of $60 seemed a bit steep, but the garage is off the street and secure.
Overall, we liked the Sorrento and would return.
Comment from Hotel Management
Jan. 18, 2024 by Kieran Barber - Guest Reception Supervisor , Hotel Management
Hi Daniel,Thank you for taking the time to share your experience! We appreciate this feedback and are happy to hear you enjoyed your overall stay.
by A traveller
Posted Jan. 15, 2024 on Expedia
Comment from Hotel Management
Jan. 17, 2024 by Kieran Barber - Guest Reception Supervisor , Hotel Management
Hi Leona, We appreciate your positive review, and are delighted to hear you enjoyed your stay with us at the Sorrento!
by A traveller
Posted Jan. 14, 2024 on Expedia
Location was helpful to us needing to take my husband to Swedish.
Comment from Hotel Management
Jan. 14, 2024 by Kieran Barber - Guest Reception Supervisor , Hotel Management
Hi Barbara,We are so happy to hear the Hotel could serve as a convenient location for you and your husband. We try to be the easiest part of that process. Thank you for joining us at the Sorrento!
