Ratings based on 58 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.2 Service & staff
3.4 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 10, 2024
A young man checked me in. He obviously had a problem, a lady came up to him and asked me the same questions he had. They should communicate with each other as to not upsets guests by asking the same questions.
Comment from Hotel Management
Mar. 23, 2024 by General Manager, Hotel Management
Dear Diana,We apologize for any inconvenience you experienced during your stay. Rest assured, we take these matters seriously and they are being looked into.
by A traveller
Posted Feb. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 23, 2024 by General Manager, Hotel Management
Dear Mathew,We are so glad you enjoyed your stay with us. Please come see us again.
by A traveller from Carbondale
Posted Jan. 29, 2024 on Expedia
The Econo Lodge was close to our rodeo event. The room smelled clean upon entry. No breakfast at all. Personnel interactions were brief and curt.
Comment from Hotel Management
Mar. 23, 2024 by General Manager, Hotel Management
Dear Belinda, We appreciate your kind words and are thrilled to hear that our hotel exceeded your expectations. Our team works hard to provide exceptional service and it’s wonderful to know that their efforts have not gone unnoticed.
by A traveller
Nasty, filthy, would not recommend to a dog
Posted Nov. 16, 2023 on HotelsThe room was disgusting! Informed management and they did nothing about it! I was itching the entire time I was in the bed. Decided to look at the bed and it was filthy! There were roaches in the corner of the from and dead spiders. I would recommend a dog to stay here let alone a person!
Comment from Hotel Management
Dec. 13, 2023 by General Manager, Hotel Management
Dear Wakingdrea, we regret to hear about the inconveniences you had while staying with us. We'll strive to address your concerns, and we hope to have a chance to change your perceptions.
by A traveller
Posted Nov. 12, 2023 on Expedia
Floors were nasty and the base boards look like they have never been cleaned. I dont thi k tge shower had since it had spider webs. We stay there only because we have no other choices in Selmer, Tn.
Comment from Hotel Management
Dec. 13, 2023 by General Manager, Hotel Management
Dear Vansessa, Our apologies that your experience with the room was not in line with high standards of service. We have communicated this information to our Housekeeping Director to ensure the issue is corrected hope you will give us a try again in the future.
by A traveller
Posted Oct. 16, 2023 on Expedia
This property has been several brands over the last few years. They have made some much needed improvements (replaced carpet with LVP, upgraded the bathrooms, replaced linens).
They used to provide a continental breakfast, but that has not come back since COVID.
Comment from Hotel Management
Oct. 18, 2023 by General Manager , Hotel Management
Dear Kristy, Our goal is to impress everyone who stays at Econolodge , Selmer , TN, so we're happy to hear we succeeded with you! It's great to know that our beautiful improvement impressed you. Thank you for the kind review and recommendation. We look forward to seeing you again soon.
by A traveller from Columbia
Posted Oct. 15, 2023 on Expedia
Desk attendant was not friendly or welcoming. Never offered Wi-Fi information, etc. Was skeptical when I said no pet would be in the room. Said my Expedia prepayment etc was denied.
Comment from Hotel Management
Oct. 18, 2023 by General Manager, Hotel Management
Dear Elizabeth, Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any issues with the Expedia payment and for any difficulty getting them resolved. We'll look into your comments further and be grateful for the chance to provide you with a more enjoyable visit.
by A traveller
Posted Oct. 1, 2023 on Hotels
Comment from Hotel Management
Oct. 4, 2023 by General Manager, Hotel Management
Dear Clint, Please let us know how we can get 5 star review next time.
by A traveller
Posted Aug. 30, 2023 on Hotels
We paid for everything before we got there through hotel.com. Then when we got there, they charged us extra and said that hotel.com didn’t pay for everything.
Comment from Hotel Management
Aug. 31, 2023 by general manager, Hotel Management
Dear Jim, We apologize that you received poor service during your stay with us. This is unacceptable! We will share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to share your experience and leaving us invaluable feedback.
by A traveller
The place was dirty.
Posted Jul. 18, 2023 on HotelsComment from Hotel Management
Jul. 26, 2023 by General Manager, Hotel Management
Dear Donna, Thank you for taking the time to share your experience about your recent stay with us. Please know that your feedback is important to us, so we have sent this to our Executive Team to help guide decisions that are made to improve our hotel. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience. Thank you.
