Ratings based on 380 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 1, 2024 on Expedia
The hotel and associated facilites were of an excellent standard and the staff were extremely helpful.
The spa was a lovely experience and the choice of pools were great. There is a hut-type bar located on the sea-front which served a wide variety of drinks. There was access to the beach from all of the pools and a mixture of seating.
There were two dining options - a beachfront restaurant which was more relaxed and was where breakfast is served, however we found the breakfast to be average (we didnt try the local cuisine). The Kliff Restaurant is a lovely location at the top of the hill with stunning views of the sea and the food was of a better than the beachfront restaurant but in our opinion nothing to shout about.
We stayed in the most basic room but it was very spacious and had a balcony. Bottled water refills were unlimited and free.
We visited in low season and Lomobk was incredibly quiet with only a handful of tourists seen in Senggigi and the local bars and restaurants were pretty much empty.
Comment from Hotel Management
Feb. 23, 2024 by Management of Katamaran Hotel & Resort , Hotel Management
Dear Alex,Paradise Just a CloserThank you very much for choosing Katamaran Hotel & Resort as your holiday escape in Lombok island.We would also like to thank you for writing such a positive reviews on us.Your review would be the one that will encourage our team to maintain the service quality and we would accept this review as an appreciation from your side to us.We wish you have a pleasant day ahead and we will be looking forward to welcoming you home in the near future.
by A traveller
Posted Jan. 15, 2024 on Expedia
We liked almost everything about this property except, the absolute price gouging for beer! Wine and cocktails are pricey, yet in the ballpark of what to expect at a resort. A small Bintang runs 70k and a large is 125k! It is at least 2.5 times the rate at comparable establishments.
It meant that we did not enjoy the hotel food and bar because it simply was over the top.
We enjoyed the equipment in the gym, but they didn’t turn the AC on! Working out in 30 degrees at 8am was challenging. We did ask for AC, but a language barrier prevented a resolution. I don’t think the hotel reception understood.
It is a beautiful place otherwise!
by A traveller from Randwick
Posted Jan. 7, 2024 on Expedia
The pool villa we upgraded to was excellent value. The beachside location was excellent as was the choice of activities on offer.
The Kliff restaurant was also excellent with sunset views and very reasonable prices by Australian standards.
While the staff were always friendly, helpful and tried their best there were some small lapses in service likely caused by inexperience noting New Year was a busy period. Definitely a very pleasant 6 night stay.
Comment from Hotel Management
Feb. 23, 2024 by Management of Katamaran Hotel & Resort, Hotel Management
Dear Michael,Paradise Just a CloserThank you very much for choosing Katamaran Hotel & Resort as your holiday escape in Lombok island.We would also like to thank you for writing such a positive reviews on us.Your review would be the one that will encourage our team to maintain the service quality and we would accept this review as an appreciation from your side to us.We wish you have a pleasant day ahead and we will be looking forward to welcoming you home in the near future.
by A traveller
Posted Jan. 6, 2024 on Expedia
Lovely stay
Comment from Hotel Management
Feb. 23, 2024 by Management of Katamaran Hotel & Resort, Hotel Management
Dear Fatnin Darwinsyah,Paradise Just a CloserThank you very much for choosing Katamaran Hotel & Resort as your holiday escape in Lombok island.We would also like to thank you for writing such a positive reviews on us.Your review would be the one that will encourage our team to maintain the service quality and we would accept this review as an appreciation from your side to us.We wish you have a pleasant day ahead and we will be looking forward to welcoming you home in the near future.
by A traveller
Posted Jan. 6, 2024 on Wotif
Our room was lovely. Dinner at the Kliff was overpriced and service mediocre. We pursued our breakfast in the room option to its conclusion (not an easy task!) and the outcome was a complete joke.
Won't return
by A traveller from Houston
Posted Jan. 5, 2024 on Expedia
Beautiful property. Very friendly and professional staff. Great place for a family with teen-aged kids.
Amazing pools right on the beach.
by A traveller
Posted Dec. 26, 2023 on Expedia
by A traveller
Fantastic in every aspect
Posted Dec. 22, 2023 on HotelsOne of the hest hotels ive ever stayed in. With a private outdoor pool and a fantasic service, this hotel is a dream resort!! From the room, cleanliness, facilities, restaurants etc. Every aspect was like out of a movie - stunning. Watching the sunset everyday on the beach, its been 10/10!! And a huge thanks to Dwi from the restaurant staff for making our holiday extra special.
by A traveller from Vancouver
Posted Dec. 15, 2023 on Expedia
by A traveller
Posted Nov. 24, 2023 on Expedia
Its clean and awesome view from the room. The pool was great. Breakfast with nice variety spread of choises.
The aircon in the room dissapointed as its not cool. The location is not a walking distance to town area. There are no choises of restaurant nearby outside the hotel. Practically you have to dine in hotel.
Overall its a nice hotel to return.
