Ratings based on 214 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 21, 2023 on Expedia
Comment from Hotel Management
Nov. 28, 2023 by Aquaworld Belek Family, Hotel Management
Dear guests,Thank you for your positive rating! We are pleased to know that you enjoyed your stay with us.We look forward to welcoming you again soon!Sunny regards,
by A traveller
Posted Sep. 1, 2023 on Expedia
Nice staff but not enough staff and you have to wait long for a table to be cleaned. Meal times are very busy and not enough space for all the gusts in the restaurant.Very limited space inside where there is AC while outside space is hot like hell. Food options are very limited and not nice food. No AC available in the lifts. The buildings are far from each other so you have to walk long in the heat to go to the restaurant or bars. Even the spa is far from the building so no point to use the spa because you will be sweating and dirty by the time you go back to the room.
Cleaners come to your room just to fold your clothes and fix the bed but toilet/bathroom not cleaned unless you call them or tell them
Comment from Hotel Management
Sep. 18, 2023 by Aquaworld Belek Family, Hotel Management
Dear Roman,Thank you for taking the time to share your feedback following your recent stay at the Aquaworld Belek Hotel. We highly value your comments as they assist us in identifying areas for improvement and making necessary adjustments to enhance the overall guest experience.First and foremost, we appreciate your kind words about our staff. However, we do understand that you encountered some challenges during your stay, and we sincerely apologize for any inconvenience you may have experienced.Please rest assured that all the points you've raised have been thoroughly reviewed and shared with our management team to find effective solutions.Once again, thank you for sharing your comments with us. We genuinely hope you will consider giving us another opportunity to make things right and provide you with an improved experience.With best wishes,
by A traveller
Posted Aug. 31, 2023 on Expedia
I liked the pool , staff very polite and friendly but the restaurant was smelling off egg they should do something about it . The hotel very big and the map or directions signs not in every where
I lost my way so many times so if you book room it’s better in main building to be close to restaurants, bar and reception because other rooms are out of no where .
Comment from Hotel Management
Sep. 18, 2023 by Aquaworld Belek Family, Hotel Management
Dear Alan Amin Aziz,Thank you for sharing your feedback regarding your recent stay at the Aquaworld Belek Hotel. We appreciate your valuable comments and are pleased to hear that you enjoyed our pool and found our staff to be polite and friendly.We take guest comments seriously, and we apologize for the odor issue you encountered in the restaurant. Your comfort and satisfaction are of utmost importance to us.Regarding the layout of our large hotel, we understand that it can be a bit challenging to navigate, and we apologize for any inconvenience you experienced. We appreciate your suggestion about providing more signage, and we will definitely work on improving the signage to help guests find their way more easily.Your point about room location is well taken. Staying in the main building does offer greater convenience in terms of proximity to our facilities. We recommend this option for guests who prefer easy access to the restaurants, bars, and reception.Thank you for choosing our hotel, and we look forward to serving you again.Best regards,
by A traveller
Posted Aug. 8, 2023 on Expedia
Call Kraige, Hotel, and stuff, very clean, beautiful beach, and water park
Comment from Hotel Management
Aug. 20, 2023 by Aquaworld Belek Family, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
by A traveller
Posted Aug. 7, 2023 on Hotels
Comment from Hotel Management
Aug. 8, 2023 by Aquaworld Belek Family, Hotel Management
Dear guest Hulya,Thank you for choosing us for your holiday. We are very happy that you were satisfied with our understanding of service. On behalf of the entire Aquaworld Belek Family, we will be happy to welcome you again on your next vacation.Regards,
by A traveller
Posted Aug. 6, 2023 on Expedia
The hotel is not 5 star. The rooms are very run down and small. The beds are awful. The loud fake bird sound in the pool areas does not allow you to relax at all. The beach is easy to get to and lovely to sit at with bars near by. They struggle to cater for vegans or any allergy related diets. At checkin nothing is explained about what is on offer at the hotel Give you a map and then it is up to you to workout what is around. I would not stay at this hotel.
Comment from Hotel Management
Aug. 8, 2023 by Aquaworld Belek Family, Hotel Management
Dear guest Shruti,First of all, we would like to thank you for choosing our Aquaworld Belek hotel for your stay. As Aquaworld Belek employees, the aim of our entire team is; To meet the expectations of our guests by providing the highest service quality standards, to ensure their satisfaction and to strive to achieve this, your comments and opinions are of great importance for us to provide the service standards we aim for. We are very sorry to hear that your stay did not meet your expectations. We look forward to seeing you again in Aquaworld Belek in order to regain your faith . Thank you again for sharing your valuable comments and opinions with us. Yours sincerely,
by A traveller
Posted Aug. 2, 2023 on Expedia
Most terrible hotel I stayed in my life. We need another holiday to recover from our experience. We were literally stranded there as we could not book bk home. Staff rude, no safety, no ac in rooms or restaurants, food very limited, the same and horrible, we were sent on boat trip where we were return to shore with small inflatable boat witout life jackets and we were left in the middle of no where, staf barely speak English. We are planning to make complain to Expedia and ask for full refund with compensation for flight tickets and the food we had to have outside the hotel and pay, and our leave that we lost.
Comment from Hotel Management
Aug. 4, 2023 by Aquaworld Belek Family, Hotel Management
Dear guest ahla abir,First of all, we would like to thank you for choosing our Aquaworld Belek hotel for your stay. As Aquaworld Belek employees, the aim of our entire team is; To meet the expectations of our guests by providing the highest service quality standards, to ensure their satisfaction and to strive to achieve this, your comments and opinions are of great importance for us to provide the service standards we aim for. We are very sorry to hear that your stay did not meet your expectations. We look forward to seeing you again in Aquaworld Belek in order to regain your faith . Thank you again for sharing your valuable comments and opinions with us. Yours sincerely,
by A traveller
Posted Jul. 28, 2023 on Expedia
This property is not a 5*! Food was so bland and same things every time. Rooms at most a 3*. Not very clean. Dirt and dust. We had sewage smell and no AC had to change room 3 times.
Comment from Hotel Management
Jul. 30, 2023 by Aquaworld Belek Family, Hotel Management
Dear Guest Sobia,First of all thank you so much for having take the time to let your review about your recent stay in Aquaworld Belek.We are sad to read that you did not receive all the expected services you wanted.The reviews and feedbacks from our guests is very important for us to improve our services so thank you again.We hope that you can give us the chance to welcoming you an other time in Aquaworld Belek.
by A traveller
Posted Jul. 23, 2023 on Expedia
The staff were friendly. The property had lot of pools and a very good relax pool for adults. However, the bars around the pools had very limited options although it says ultra all inclusive not sure what the ultra is. Only the lobby bar served some good beverages but it is too far from the pools. The food is not bad but not exciting. Everday the same menu almost. The room is very old and the bed is uncomfortable. Air conditioning at night is automatically shut down not sure why so you wake up all wet from the heat. Many times You have to tell them to clean the room otherwise it was left uncleaned. I was supposed to get a garden view duplex room an upgrade for being a gold member however i got a very bad duplex room with no view.
Comment from Hotel Management
Jul. 26, 2023 by Aquaworld Belek Family, Hotel Management
Dear Guest Maher,Thank you for taking the time to give your comments and feedback about our hotel. We regret that you experienced some inconveniences during your stay. Your suggestions are very important to us, we would like to inform you that in order to provide you with a better service, the missing points will be forwarded to the relevant departments and transformed into better ones.We hope that you will give us another chance and we will again have the opportunity to welcome you to our hotel. We would like to remind you that we will be happy to welcome you again on your next trip and will try our best to ensure your complete satisfaction.We promise that we will try to do everything in our power so that you have only the best memories.Best Regards
by A traveller
Posted Jul. 23, 2023 on Expedia
Overall l wouldn’t class this a 5*,The food selection was ok but ran out of the best stuff once into service, selection of drinks good, room maintenance sporadic, severe lack of beds around pool areas, severe lack of seating in main dining area, tables not cleaned quick enough once free. The coffee shop, ice cream house and Mexican lunch areas were probably the best bits, cocktail guys were good at the evening’s entertainment but lengthy queues. Rooms average for a 5*, air con was poor.
Comment from Hotel Management
Jul. 26, 2023 by Aquaworld Belek Family, Hotel Management
Dear Guest Clint,Thank you for taking the time to give your comments and feedback about our hotel. We regret that you experienced some inconveniences during your stay. Your suggestions are very important to us, we would like to inform you that in order to provide you with a better service, the missing points will be forwarded to the relevant departments and transformed into better ones.We hope that you will give us another chance and we will again have the opportunity to welcome you to our hotel. We would like to remind you that we will be happy to welcome you again on your next trip and will try our best to ensure your complete satisfaction.We promise that we will try to do everything in our power so that you have only the best memories.Best Regards
