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Best Western Plus The Quays Hotel Sheffield

4.0 star property
4-star hotel near Ponds Forge International Sports Centre

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Photo gallery for Best Western Plus The Quays Hotel Sheffield

Indoor pool
Exterior
Exterior
1 bedroom, in-room safe, desk, soundproofing
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Victoria Quays, Furnival Road, Sheffield, England, S4 7YB
  • Ponds Forge International Sports Centre
    ‪7 min walk‬
  • Crucible Theatre
    ‪10 min walk‬
  • University of Sheffield
    ‪17 min walk‬
  • Doncaster (DSA-Sheffield)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 15.2 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking, Balcony (View)

1 bedroom, in-room safe, desk, soundproofing

Superior Room, 1 Double Bed, Non Smoking, Balcony (View)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Super King Bed

Standard Room, 1 Super King Bed

Standard Room, 1 Super King Bed

  • 15.2 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Super King Bed, Sofa Bed

1 bedroom, in-room safe, desk, soundproofing

Family Room, 1 Super King Bed, Sofa Bed

  • 15.2 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Twin Room, 2 Double Beds

1 bedroom, in-room safe, desk, soundproofing

Twin Room, 2 Double Beds

  • 15.2 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 Super King Bed, Sofa Bed, Quay View

Junior Suite, 1 Super King Bed, Sofa Bed, Quay View

Junior Suite, 1 Super King Bed, Sofa Bed, Quay View

  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking, Balcony (View)

1 bedroom, in-room safe, desk, soundproofing

Superior Room, 2 Single Beds, Non Smoking, Balcony (View)

  • 15.2 sq m
  • Canal view
  • Sleeps 2
  • 2 Twin Beds

About the area

Sheffield

Near the airport.Within a 10-minute walk of the hotel, you'll find Ponds Forge International Sports Centre and Sheffield Hallam University. Also, Crucible Theatre is within half a mile (1 km) and University of Sheffield is within 2 miles (3 km).

What's nearby

  • Ponds Forge International Sports Centre - 7 min walk - 0.7 km
  • Sheffield Hallam University - 9 min walk - 0.8 km
  • Crucible Theatre - 10 min walk - 0.9 km
  • University of Sheffield - 17 min walk - 1.5 km
  • Utilita Arena Sheffield - 5 min drive - 4.6 km

Getting around

  • Sheffield Station - 12 min walk
  • Meadowhall Interchange Tram Stop - 19 min drive
  • Doncaster (DSA-Sheffield) - 37 min drive

Restaurants

  • ‪Kommune - ‬7 min walk
  • ‪Diyafa restaurant دار الضيافة - ‬8 min walk
  • ‪The Dorothy Pax - ‬2 min walk
  • ‪KFC - ‬7 min walk
  • ‪Imrans - ‬6 min walk

About this property

Best Western Plus The Quays Hotel Sheffield

4-star hotel near Ponds Forge International Sports Centre
Best Western Plus The Quays Hotel Sheffield offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

The business-friendly Best Western Plus The Quays Hotel Sheffield also features a vending machine, a front-desk safe, and an elevator. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Sheffield hotel.

  • 128 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Best Western Plus The Quays Hotel Sheffield offers 128 accommodations with safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Sheffield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Languages

English

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4.3 out of 5, Excellent, 1,005 reviews
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Property amenities

Family friendly

  • Indoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (GBP 8 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 12 for adults and GBP 6 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels
  • DVR

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property will serve only breakfast during the listed restaurant renovation period. Lunch, dinner, room service, and bar operations will be unavailable during this time.

Renovations and closures

The following facilities or services will be unavailable from June 11 2025 to August 30 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
The property will be renovating from February 24 2025 to July 31 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12 for adults and GBP 6 for children
  • Uncovered self parking fee: GBP 8.00 per day
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property is also known as

The Quays Hotel Sheffield
Best Plus The Quays Sheffield
Best Western Plus Quays Hotel
Best Western Plus The Quays Hotel Sheffield Hotel
Best Western Plus The Quays Hotel Sheffield Sheffield
Best Western Plus The Quays Hotel Sheffield Hotel Sheffield

Best Western Plus The Quays Hotel Sheffield Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 273 out of 630 reviews
Rating 8 - Good. 203 out of 630 reviews
Rating 6 - Okay. 90 out of 630 reviews
Rating 4 - Poor. 35 out of 630 reviews
Rating 2 - Terrible. 29 out of 630 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely refurbished bedroom with good amenities (when you find the hairdryer by lifting up the desk!), great to have a fridge in the room. Friendly and helpful Reception staff and friendly Breakfast staff. The hotel is an easy walk to Ponds Forge swimming pool which was the reason for our stay. We would have liked breakfast to start a bit earlier than 8a.m. at the weekends as it meant my daughter could not have breakfast before she had to be at Ponds Forge for warm up. We were a bit disappointed with breakfast itself - mushrooms looked destroyed, limited cereal choices, sachets of sauce (not main brand), only scrambled eggs available. One of our party would have liked poached egg, another would have loved pancakes or muffins. Not really worth the money for breakfast. Restaurant and bar were closed for refurbishment which we were told about and didn't mind - maybe the breakfast will improve as well. The newly refurbished gym was a big hit but the changing rooms and pool and steam room were dirty.
Stayed 2 nights in Mar 2025

10/10 Excellent

Richard

Stayed 1 night in Nov 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Marc

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Check in was slow and seemed abit disorganised, room was newly refurbished and fresh but shower didn’t drain, woman on Saturday morning gave us a different room key to have a shower in as by the time the shower was up to temp the shower tray was brimming. And 9:30am on Saturday a drilling noise could be heard in the corridors and rooms, I know they was having renovation as was made aware be so can’t complain.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Quality hotel

Great stay for 1 night. Easy to find and parking for £8. Walk into town is easy. Bed comfortable and room modern and clean. Would recommend
Stayed 1 night in Feb 2025

10/10 Excellent

amanda

Stayed 1 night in Nov 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Yorkshires swimming comp

Love the hotel stayed a few times. Stay here for swim comps
Stayed 1 night in Feb 2025

6/10 Okay

Mathew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice room poor food

Room was fantastic and recently refurbed. Meal was terrible both in quality and service. Breakfast wuality equally poor
Stayed 1 night in Feb 2025

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Recent rooms refurbishment has been carried out to a very good standard. Rooms are a good size, clean and comfortable. Hotel is in easy walking distance of the city centre.
Stayed 2 nights in Feb 2025

10/10 Excellent

Barney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Emmanuel

Travelled with family
Just the noise from the builders wasn’t good at 6.51am apart from that it was ok.
Stayed 2 nights in Feb 2025

10/10 Excellent

Shennie

Stayed 2 nights in Feb 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Shirley

Travelled with group

Friendly staff, but blocked shower

Staff were friendly, bed was comfortable, the room was quiet and breakfast was excellent. Parking was easy and location central. However there were a few issues that reduced my overall comfort and enjoyment. Firstly, there was no big, central light, just dim lamps. In this half-light, the room appeared clean but then we found litter from a previous guest in a drawer. But the worst thing was the shower, which was obviously blocked and flooded our bathroom. Staff said it was a ‘big job’ to remove the shower plug cover to clear any blockage and offered us a room change instead! Why would a hotel have difficult to remove/clean shower plugs? This made me question how thorough the daily clean must be. We declined the room change as we were leaving the next day. The pool was nice, but the steam room was grotty and in need of an update. I expect better than this for the price.
Stayed 1 night in Feb 2025

8/10 Good

Darryn

Business traveller
Liked: Staff & service, room comfort

A good option if you are staying in Sheffield

Good hotel and leisure facilities a bonus.
Stayed 3 nights in Feb 2025

8/10 Good

Sean

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Jeet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice new rooms, lighting too low, lovely gym

The rooms are lovely after the refurb. However I found the lighting very low. There was no main light. They're trying to create a mood lighting room. I would have liked the option for a main light. No AC! The electric heater was too small for the large room. The gym looks brand new. Well equipped and a good place to train. The pool and steam room have seen better days. The food menu seemed a little pricey to me. Overall, nice improvements and I would stay again at the right price.
Stayed 1 night in Feb 2025

8/10 Good

G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel choice for Sheffield centre

Very nice overnight stay. Quick check in, friendly staff member. When the room I was allocated wasn't the same as the one booked it was changed quickly and efficiently, again friendly helpful staff. Room itself was spacious, great bathroom. Main lighting could be improved. Leisure facilities great and glad we used them. Very nice gym, pool also a good space. Showers in need of an update. Only negative of the stay was how loud the lift arrival noise was, could be heard inside our room and we were five doors down the corridor.
Stayed 1 night in Feb 2025

6/10 Okay

Lynsey

Liked: Property conditions & facilities
Disliked: Room comfort

Im cold

Stayed 1 night in Jan 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sheffield

Great stay hotel in a good location on the Quays. Staff very helpful and welcoming.
Stayed 1 night in Jan 2025

8/10 Good

Clare

Stayed 1 night in Jan 2025

10/10 Excellent

Freddie

Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Stayed 4 nights in Dec 2024