Ratings based on 474 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 1, 2024 on Expedia
Comment from Hotel Management
Mar. 27, 2024 by Lanisha Odom , Hotel Management
Greetings,Thank you for the rating given and taking the time to complete our online survey. We look forward to seeing you again soon!Warm Regards Manager Lanisha Odom
by A traveller
Posted Feb. 19, 2024 on Expedia
clean and comfy with lots of pillows but had problems with electric to fridge and micro. Lots of tv channel options.
Windows are hazy hard to see outside.
Comment from Hotel Management
Feb. 20, 2024 by Gail Medina, Sales Director, Hotel Management
Dear Lisa,Thank you for taking the time to leave a review. We appreciate your feedback and are taking this into consideration on how we can improve our services to better meet your expectations. We hope to have the chance of hosting you again soon in a much better experience.
by A traveller
Posted Feb. 15, 2024 on Expedia
Very clean and beds were very comfortable. Staff was very friendly. Great value.
Comment from Hotel Management
Feb. 15, 2024 by Lanisha Odom , Hotel Management
Franklin,Thank you for taking the time to complete our online survey. The staff and I are happy to know all was well during your stay. We hope to see you again soon!Warn Regards Manager Lanisha Odom
by A traveller
Posted Feb. 13, 2024 on Expedia
We only stayed one night. It was fine, staff at the desk were nice. Overall room was clean and comfortable.
Comment from Hotel Management
Feb. 13, 2024 by Lanisha Odom , Hotel Management
Julie Thank you for taking the time to complete our online survey. The staff and I are happy all was well, and you founded the satisfaction you expected. We hope to see you again soon!Warm Regards Manager Lanisha Odom
by A traveller
Posted Feb. 4, 2024 on Expedia
The service was great
Comment from Hotel Management
Feb. 4, 2024 by Lanisha Odom , Hotel Management
Michele,Thank you for your feedback regarding your stay. We value your time and effort to stay at our hotel. We hope to see you again soon!Warm Regards Manager Lanisha Odom
by A traveller
Posted Jan. 27, 2024 on Hotels
It was a great stay we always stay here when we come to Shelby
Comment from Hotel Management
Jan. 29, 2024 by Lanisha Odom, Hotel Management
Sherita,Thank you for visiting our hotel and giving us all 10's for your stay. We look forward to seeing you again here at the Comfort Inn Shelby NC locationWarm Regards,Lanisha Odom
by A traveller
Posted Jan. 5, 2024 on Expedia
Comment from Hotel Management
Jan. 8, 2024 by Lanisha Odom, Hotel Management
Thank you for the 5 star rating regarding your stay at the Comfort Inn Shelby NC location. We look forward to seeing you again soon!!!Warm Regards,ManagerLanisha Odom
by A traveller
Posted Jan. 5, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Lanisha Odom , Hotel Management
Greetings Thank you fir this 5 star review here at the Comfort Inn Shelby NC location. The team and I will take this rating in consideration while continuing to work hard to provide excellent service!Warm Regards Manager Lanisha Odom 704 482 5666 Opt 2
by A traveller
Posted Jan. 2, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by Lanisha Odom, Hotel Management
Angela,Thank you for the 5 star review. We are happy to know all was well during your stay. We hope to see you again soon!Warm Regards,ManagerLanisha Odom
by A traveller
Can’t beat the price!
Posted Dec. 31, 2023 on HotelsWe were pleasantly surprised! The pictures make it seem a little more dated than it actually is. The room was clean and didn’t have any smells. All the staff were incredibly friendly and attentive. Housekeeping even noticed I had makeup, and had used the makeup wipe provided. So they left a few extra wipes for me. It’s no luxury hotel. But for the price, it’s a great stay!
Comment from Hotel Management
Jan. 9, 2024 by Lanisha Odom, Hotel Management
Samantha,Thank you for the kind words used for your stay. Surprise is what we like to hear, because when you walk into our hotel you will feel and smell the freshness of cleanliness. We sparkle our rooms and clean our hotel thoroughly so our guest feel at home. The staff and I here at the Comfort Inn Shelby NC location are the most kind, courteous, and professional individuals you would ever want to meet. The housekeeping department are very considered and observant when it comes to our guest needs; therefore I am glad they notice the shortage of makeup wipes that you didn't have. We hope when you are in the area again, you stop by for the delightful service we provide.Warm Regards,Front Office ManagerLanisha Odom
