Ratings based on 110 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 15, 2024 on Expedia
On my arrival, I expected a Steel safe and a TV to be in my room
I was led to believe that I had been upgraded to a family room
This was not an upgrade
I carry a passport medical insurance and credit cards that I wanted to put in a safe whilst I was in the pool or in town. I was supplied with a wooden box with a padlock on it. No TV.
I booked out after 1 night of my three night stay. I do not expect a refund.
I would also recommend not using this hotel as it does not fulfil what is booked
Comment from Hotel Management
Mar. 26, 2024 by Mr.Heng, Hotel Management
We are so sorry for all the problem happen during your stay.We will double check all the problem and fix it to make our service better soon.Anyway, we wish you all the best.
by A traveller
Great value for a 3 star
Posted Feb. 8, 2024 on HotelsGreat value for what you get. The beds are comfy and the sheets are nice and soft. The drinks by the pool ver nice and cheap. $3.50 for cocktails. Laundry same day is nice. U’re clothes will come back very wrinkled. Line dry I’m assuming.
Comment from Hotel Management
Mar. 26, 2024 by Mr.Heng, Hotel Management
Thanks you.
by A traveller
Posted Jan. 5, 2024 on Expedia
The hotel was very well situated. It was a 10 minute walk from the centre of Siem Reap.There was plenty of reasonably priced restaurants offering a wide range of foods from Italian to traditional Cambodian. The bars all did a happy hour,some lasting all day!! The night market was also very good offering an assortment of street foods. There were several well stocked supermarkets with in easy reach, .plus several pharmacies.The hotel staff were helpful and friendly. The hotel was a bit dated but perfectly adequate. The beds were really comfortable and towels and water were replenished every day.
by A traveller
Holiday.
Posted Jun. 3, 2023 on HotelsThe hotel was run down the aircon was about a powerful as a table fan. They did try to sort it out but couldn’t. So I checked out and moved. To another hotel. My option. It need a full renovation. And some decent aircon
Comment from Hotel Management
Jul. 6, 2023 by Mr. Heng, Hotel Management
Thanks you for spending your value to give us some feedback.We are deeply apologize for all inconvenience cause happened during your stay.We will check it out and update to our management team to work on it very soon.Anyway, we wish you all the best.
by A traveller
Posted Dec. 4, 2022 on Hotels
Comment from Hotel Management
Jan. 24, 2023 by Mr. Heng, Hotel Management
Thanks you.
by A traveller from Toronto
Posted Mar. 1, 2020 on Expedia
The staff at reception were very helpful and informative. The girls at the restaurant were charming and were always smiling. The breakfast is excellent, loved the fried noodle set! The food is good if you don’t feel like going out. I like everything about this place but be careful when booking to ask for a lower floor if you have
difficulty climbing steps as there is no elevator but they will help you with your suitcase/luggage.
Comment from Hotel Management
Apr. 16, 2020 by Heng, Hotel Management
Thanks you for choosing our hotel to stay in Siem Reap and Spending your value time give us an excellent score and good feedback comment.
Regarding floor, if you don't want to climb high you can request low floor room.
Finally, We wish you all the best and hope to welcome you again.
by A traveller
Posted Feb. 21, 2020 on Hotels
I Booked this place based on the great reviews and it didnt dissapoint. Upon arrival staff was wonderful and accomedating. Rooms are clean. The bed was comfortable for south east asia standards. Grounds are beautiful. Walk to Pub street is 10 minutes. Would highly recommend this hotel. Great value.
Comment from Hotel Management
Feb. 24, 2020 by Tan, Hotel Management
Dear value guest, Thank you for taking your valuable time in sharing your feedback. We are pleased to note that the experience at our hotel met your expectations and that you found everything perfect and thank for your good advise to other travelers ,we have taken the liberty to share your kind appreciation with the whole team, as it is feedback such as yours, that motivates us to achieve higher levels service . We are confident that you would provide us another opportunity to be of service to you , Sincerely from Central Team,
by A traveller
Posted Jan. 30, 2020 on Hotels
based on the reviews and pictures we had high expectations, unfortunately those were not met due to the ageing bathroom , dust in the bedroom and rooms had many mosquitos.
the staff itself was good and the tuk tuk drivers working for the hotel were great
Comment from Hotel Management
Jan. 30, 2020 by Tan, Hotel Management
Dear Sir/Madam, Thank you so much for staying with us, We are sorry for all any inconvenience happened during your stay with us , This is very low score that we got from you , You didn't mention your name so we couldn't find your reservation and we really don't know the problem that happen and make you feel unhappy ,we hope you can mention or let us know room number so we will check and improve our room and our service , Please you have a nice day, Best regards, Central Team,
by A traveller from Yokohama
Posted Jan. 16, 2020 on Expedia
The location was good. Close to the town, walking distance yet it’s on the back street so quiet.
Comment from Hotel Management
Jan. 18, 2020 by Tan, Hotel Management
Dear value guest, Thank you for taking your valuable time in sharing your feedback. We are pleased to note that the experience at our hotel met your expectations and that you found everything perfect and thank for your good advise to other travelers ,we have taken the liberty to share your kind appreciation with the whole team, as it is feedback such as yours, that motivates us to achieve higher levels service . We are confident that you would provide us another opportunity to be of service to you , Sincerely from Central Team,
by A traveller
Perfect
Posted Nov. 16, 2019 on HotelsComment from Hotel Management
Nov. 24, 2019 by Tan, Hotel Management
Dear value guest, Thank you for taking your valuable time in sharing your feedback. We are pleased to note that the experience at our hotel met your expectations and that you found everything perfect and thank for your good advise to other travelers ,we have taken the liberty to share your kind appreciation with the whole team, as it is feedback such as yours, that motivates us to achieve higher levels service . We are confident that you would provide us another opportunity to be of service to you , Sincerely from Central Team,
