Ratings based on 595 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
So bad, we forfeit our expense and left
Posted Oct. 4, 2023 on HotelsFolks, this place is an absolute dump. I usually do not provide reviews (good or bad), but in this case, I had to. Businesses being run in the hospitality industry cannot get away with providing horrid, sub-standard accommodations and not have consequences.
I booked this hotel on Hotels.com and my intention was to stay a single night for a flight layover. I chose what I thought was an average hotel, not trying to overpay for a single night. For the room my wife and I received, the pictures online are incredibly deceiving. From the moment we got out of the elevator, we released we were in trouble. The walls and carpets are stained from what looks like water damage. The room was horrible. The walls were completed stained, the bathroom had rust, and the bed comforter and sheets had multiple stains on them. My wife and I looked at each other and told the front desk we could not stay due to the condition of the room. We went over to 30 Bencooler which was WAY better. I should have paid the extra $50 from the get-go.
To be fair, the front desk personnel was nice and I'm sure this hotel has a few rooms that are okay. That said, why risk it with so many options available? The other reviews mentioning "location" as a pro - I am not sure what they are talking about. The "location" (compared to being further West) isn't good. There are several run-down businesses right outside the hotel. It takes a 10 minute walk to get to something reasonable.
You've been warned.
by A traveller from Fremont
Posted Aug. 2, 2023 on Expedia
The convenience level is great, and the environment of the nighttime was a little not clean:)
Comment from Hotel Management
Aug. 18, 2023 by TEAM MANAGEMENT, Hotel Management
Thank you for taking the time to share a review of your stay with us and we are delighted to hear of your experience. We have noted your feedback and will share it with the team. We look forward to welcome you back for your next visit. Sincere regards.
by A traveller
Posted Jul. 6, 2023 on Hotels
by A traveller
Posted May 1, 2023 on Hotels
by A traveller
Posted Feb. 18, 2023 on Expedia
by A traveller
Posted Jan. 6, 2023 on Hotels
Comment from Hotel Management
Jan. 8, 2023 by TEAM MANAGEMENT, Hotel Management
Thank you for taking the time to share a review of your stay with us and we are delighted to hear of your experience. We have noted your feedback and will share it with the team. We look forward to welcome you back for your next visit. Sincere regards. TEAM MANAGEMENT
by A traveller
Posted Jan. 5, 2023 on Expedia
Nice staff, good location, Netflix enabled.
Comment from Hotel Management
Jan. 8, 2023 by TEAM MANAGEMENT, Hotel Management
Thank you for taking the time to share a review of your stay with us and we are delighted to hear of your experience. We have noted your feedback and will share it with the team. We look forward to welcome you back for your next visit. Sincere regards. TEAM MANAGEMENT
by A traveller
Posted Jan. 1, 2023 on Expedia
There was mold on all the AC vents which made me feel sick. The hotel was very noisy and you could hear everything outside the doors. They over charge for everything.
Comment from Hotel Management
Jan. 8, 2023 by TEAM MANAGEMENT, Hotel Management
Thank you for taking the time to share a review of your stay with us and we are delighted to hear of your experience. We have noted your feedback and will share it with the team. We look forward to welcome you back for your next visit. Sincere regards. TEAM MANAGEMENT
by A traveller
Posted Dec. 10, 2022 on Expedia
Perfect place for me to stay my first time in Singapore
Comment from Hotel Management
Dec. 13, 2022 by TEAM MANAGEMENT, Hotel Management
Thank you for taking the time to share a review of your stay with us and we are delighted to hear of your experience. We have noted your feedback and will share it with the team. We look forward to welcome you back for your next visit. Sincere regards. TEAM MANAGEMENT
by A traveller
Posted Dec. 9, 2022 on Expedia
The location is very good, an interesting suburb with shops, restaurants and bars I'd like to have to time to explore. I chose it for an overnight stay en route to the airport, and it was, indeed ideal from that standpoint. I chose a windowless room to avoid the risk of traffic noise. The staff were very pleasant and helpful.
On the not-so-good side, there was a bit of mould in the shower, the aircon was noisy, and (I guess this was just unlucky) I could only get tepid water from the shower. But overall, it was a good choice.
Comment from Hotel Management
Dec. 13, 2022 by TEAM MANAGEMENT, Hotel Management
Thank you for taking the time to share a review of your stay with us and we are delighted to hear of your experience. We have noted your feedback and will share it with the team. We look forward to welcome you back for your next visit. Sincere regards.
