Ratings based on 919 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by Anthony Lim, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback, and we appreciate your honesty in rating your experience. We are committed to continuous improvement and would like to learn more about your specific concerns to better address them.If you could kindly provide additional details or specific areas that you believe could be improved, it would be immensely helpful for us in enhancing our services. Your satisfaction is our top priority, and your insights play a crucial role in achieving that goal.We value your input and look forward to the opportunity to address any concerns you may have had during your stay. Please feel free to share more details, or you can contact us directly to discuss your experience further.Thank you for choosing us, and we appreciate your contribution to helping us provide a better experience for our guests.Warm regards,Anthony LimCluster General Manager
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Jan. 30, 2024 by Anthony Lim, Hotel Management
Dear Arezoo, Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager
by A traveller
Good & Bad
Posted Jan. 25, 2024 on HotelsPoor check in experience (3 attempts to get a working room key). Room smelled like mildew. Dated room decor and very small shower. Positives - the gym and pool are great. The location of the hotel is also excellent
Comment from Hotel Management
Jan. 25, 2024 by Anthony Lim, Hotel Management
Dear Damien,Thank you for taking the time to provide your feedback on your recent stay with us. We genuinely apologize for the inconvenience you experienced during the check-in process, and we appreciate your patience as we worked to resolve the issue with your room key.We're also sorry to hear about the concerns regarding the room, including the mildew smell, dated decor, and the size of the shower. Your comments are important to us, and we will be addressing these issues to ensure a more comfortable stay for our guests.On a positive note, we are pleased to hear that you enjoyed our gym and pool facilities. Additionally, it's great to know that you found the hotel's location excellent. We understand the significance of these aspects in enhancing the overall guest experience.We value your feedback and take it seriously as we continually strive to improve our services. If your travels bring you back to the area, we hope to have the opportunity to provide you with a much-improved experience.Thank you for choosing to stay with us.Best regards,Anthony LimCluster General Manager
by A traveller
Posted Jan. 16, 2024 on Hotels
Comment from Hotel Management
Jan. 20, 2024 by Anthony Lim, Hotel Management
Dear Shaunescy,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager
by A traveller
Posted Jan. 11, 2024 on Hotels
Comment from Hotel Management
Jan. 15, 2024 by Anthony Lim, Hotel Management
Dear Gre,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager
by A traveller
Posted Jan. 7, 2024 on Hotels
The staff is amazing. Very caring and helpful.
Comment from Hotel Management
Jan. 11, 2024 by Anthony Lim, Hotel Management
Dear Katherine,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager
by A traveller
Posted Jan. 6, 2024 on Expedia
Comment from Hotel Management
Jan. 11, 2024 by Anthony Lim, Hotel Management
Dear Micheal, Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager
by A traveller
Posted Jan. 6, 2024 on Hotels
Comment from Hotel Management
Jan. 11, 2024 by Anthony Lim, Hotel Management
Dear Laurence,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager
by A traveller
Posted Dec. 31, 2023 on Expedia
Thanks
Comment from Hotel Management
Jan. 29, 2024 by Anthony Lim, Hotel Management
Dear Delsen,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager
by A traveller
Posted Dec. 31, 2023 on Wotif
Hotel is run down, room facilities were average. TV poor, reception poor. Had problems with the card to get into the room. Reception was always busy, lack of staff and had to wait half an hour in queue before we saw someone. Breakfast was good though and location as well.
Comment from Hotel Management
Jan. 1, 2024 by Anthony Lim, Hotel Management
Dear Oren,Happy New Year to you!Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you faced during your stay, and we appreciate your honest assessment.We're sorry to hear about the issues with the hotel facilities, TV, and reception. Your feedback is valuable, and we will thoroughly investigate these matters to ensure that necessary improvements are made.We understand the frustration you experienced with the card access and the wait time at the reception. Rest assured, we will address the staffing issues and work on streamlining our check-in processes to prevent such delays in the future.We're glad to hear that you found the breakfast and location to be good. Your positive comments in these areas are appreciated.We hope to have the opportunity to regain your trust in the future.Warm regards,Anthony LimCluster General Manager
