Ratings based on 946 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 25, 2024 on Expedia
Location was great but there were a few things wrong with the room. 1) the bathroom sink was shallow and the water from the tap splashed everywhere, first time I used it I got the front of my tee all wet 2) found a piece of broken glass on the ledge above my head where I was sleeping. Had visions of it falling on my face all night! 3) the bed was very comfy but the pillows were super high. They didn’t have a soft option when i asked. Had to use a folded up bath towel, wasn’t a good night’s sleep.
T
Comment from Hotel Management
Feb. 14, 2024 by Charmine, Hotel Management
Dear Value Guest,We want to sincerely apologize for your negative experience at Oasia Hotel Novena Singapore . However, we'd like to know what exactly happened and make things right.So, please write us and we will get back to you promptly. We look forward to hearing from you and earning back your business.Your Sincerely,Charmine GohClub Manager
by A traveller
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Feb. 14, 2024 by Charmine, Hotel Management
Dear Value Guest,Thank you for taking the time to share your feedback. We had noted of your ratings of 3 on Expedia and we would appreciate if you could share with us on how we can make your stay more comfortable. Thank you once again for sharing your feedback and we hope we will have another opportunity to welcome you back to our hotel.Your Sincerely,Charmine GohClub Manager
by A traveller
Posted Jan. 20, 2024 on Expedia
Check in was not proper, I checked in at about 4pm and the room was not ready. Need improvement here.
Drains need some works though (clocked sink)
But overall hotel is fine. Room is good, location is good and close to MRT
Comment from Hotel Management
Feb. 14, 2024 by Charmine, Hotel Management
Dear Value Guest,We want to sincerely apologize for your negative experience at Oasia Hotel Novena Singapore . However, we'd like to know what exactly happened and make things right.So, please write us and we will get back to you promptly. We look forward to hearing from you and earning back your business.Your Sincerely,Charmine GohClub Manager
by A traveller
Posted Jan. 17, 2024 on Hotels
Very clean and comfort. Decent room size, many tv channels my kids love it.
Comment from Hotel Management
Feb. 23, 2024 by OHN, Hotel Management
Dear Mr/Mrs Sin Yee,We appreciate you taking the time to share your experience here with us and thank you for your 10 of 10 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive
by A traveller
Posted Jan. 8, 2024 on Expedia
Comment from Hotel Management
Feb. 14, 2024 by Charmine, Hotel Management
Dear Value Guest,Thank you for taking the time to share your feedback. We had noted of your ratings of 2 on Expedia and we would appreciate if you could share with us on how we can make your stay more comfortable. Thank you once again for sharing your feedback and we hope we will have another opportunity to welcome you back.Your Sincerely,Charmine GohDuty Manager
by A traveller
Posted Jan. 8, 2024 on Hotels
hotel was fine rooms very small hotel jad loads of little things not right like flooding of bothroom every day and and a smell of wee in bathooms no hot water for a day and the floor we had water leaks carpet was wet in hallways to be hounest would not stay at this hotel again
Comment from Hotel Management
Feb. 14, 2024 by Charmine, Hotel Management
Dear Value Guest,We want to sincerely apologize for your negative experience at Oasia Hotel Novena Singapore . However, we'd like to know what exactly happened and make things right.So, please write us and we will get back to you promptly. We look forward to hearing from you and earning back your business.Your Sincerely,Charmine GohClub Manager
by A traveller
Posted Jan. 6, 2024 on Expedia
The restaurant in the hotel is overpriced and of average quality. Hours are limited. Fortunately there are plenty of good food options available very close .
Comment from Hotel Management
Feb. 14, 2024 by Charmine, Hotel Management
Dear bob, Thank you for dining at the Marmalade Pantry. We will surely share your feedback with them. Warmest Regards,Charmine Goh
by A traveller
Posted Jan. 1, 2024 on Expedia
It is very convenient, has its own underpass to Novena MRT Station. Marmalade Pantry only serve buffet breakfast but sometimes guests may just want a piece of toast and coffee. Paid for two twin beds but given one single king, even though it was clearly specified two twin beds.
Comment from Hotel Management
Feb. 23, 2024 by OHN, Hotel Management
Dear Mr/Mrs Jen,We appreciate you taking the time to share your experience here with us and thank you for your 4 of 5 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive
by A traveller
Worst Check-In ever and general disappointment
Posted Dec. 29, 2023 on HotelsI got to the hotel at 1.58p. Peak check-in time. There was already a huge line at check-in with one man seemingly taking up 1 of 2 clerks time. A 3rd came on but by them two other parties had taken up quite a bit of time. I had walked an hour from Chinatown. There was a couple there with a baby that got so frustrated the husband wanted to cancel with no penalty. Their baby was crying, there were now more people behind me in line. It was chaos. I asked what the problem was and the man had wanted to change floors. The correct response would have been to politely tell him that this was going to take a while and could he move aside whilst she attended to the chaotic scene. Or wait in his room and she would call him when she had a solution. I got to my room at 2.25p. Just as I put my bag down, it started to rain. Had I been checked in in a timely manner, I would have gotten a quick swim in the pool. Which was my main reason for staying there, teh second being I stayed at the Oasia downtown when it first opened and it was excellent. Ive never seen anything like it. The bathroom wasn't in great shape and the toilet ran quite a bit randomly. I could hear sounds like toilets being flushed from upstairs. Then the buffet breakfast was very expensive for the poor quality and lack of choice. The Park Royal Pickering was only $8 the day before and was THE best buffet breakfast I'd ever had. Then when I went up to the room and when I shut the door something fell. Ceiling or wall plaster.
Comment from Hotel Management
Feb. 22, 2024 by OHN, Hotel Management
Dear Mrs Belinda,Thank you for taking time off to share your experience through Expedia.I have noted your feedback on lapse in the the service delivery and will personally look into retraining and coaching of the team. I sincerely thank you for the opportunity given for improvement on the area cited and look forward to having another opportunity to regain your confidence and be of service to you again in the near future. Once again, I thank you for your feedback and wish you a pleasant week ahead. Best Regards,HafizSenior Guest Service Executive
by A traveller
Posted Dec. 29, 2023 on Hotels
I have been coming to this hotel for years. I love it! The service, staff and location are perfect !
Comment from Hotel Management
Feb. 22, 2024 by OHN, Hotel Management
Dear Ms Joanne,We appreciate you taking the time to share your experience here with us and thank you for your rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive
