We were looking forward to staying in Amery House based on the online reviews.
Location was perfect, receptio
n staff were very nice, bed & pillows very comfy, good AC & great to have fridge & kettle.
Room on entry looked very nice, however, level of cleanliness in bathroom was very poor based on presence of mould & build of up scum along perimeter of shower floor. Also, top of skirting board below sink was noticeably covered in dust.
Unfortunately, this cast doubt over the overall level of room cleanliness.
I rubbed tissue along the shower floor entrance & removed some of the scum build up, which I showed to the receptionist who apologised & said she would note this for house-keeping.
Our room had been cleaned but the bathroom issues not addressed. I mentioned this to reception on both occasions, but fully appreciated that there was little reception could do other than communicate the matter.
On check-out, the receptionist did not enquire about our hotel stay, nor did we receive any further apology regarding the unacceptable level of cleanliness in the bathroom.
Unfortunately, we would not recommend Amery House based on the unacceptable standard of cleanliness we encountered & also based on management's failure to address the issue.
Advice to Management: Hire additional staff (part-time/temp) to work alongside the daily house-keeping staff to complete deep cleans & maintenance to maintain the hotels required standards of cleanliness.
