Ratings based on 730 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 14, 2024
The whole package was nice
Comment from Hotel Management
Apr. 15, 2024 by RP, Hotel Management
Dear ,GuestThank you for taking the time to tell us about your experience at Holiday Inn Express SMITHFIELD - PROVIDENCE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Raj Patel General Manager
by A traveller from Exeter
Posted Mar. 2, 2024 on Expedia
It was safe. Cleanliness could have been better. Bed was sunken in the middle.
by A traveller
Posted Feb. 29, 2024 on Hotels
The hotel was fine. But taking a cold shower because there was no hot water was not fun.
by A traveller
Posted Feb. 13, 2024 on Expedia
Pool room heat didn’t work. Pool was freezing. Staff was very rude! There was a 4 year old crying in the hall for over an hr. When approached she said her daddy was in the bathroom smoking. Mind you this is a smoke free property! Hall way smelt like cigarettes and weed!
Comment from Hotel Management
Feb. 23, 2024 by RP, Hotel Management
Dear Amanda,We are so sorry we did not meet your expectations during your stay. We strive every day to exceed our guest’s expectations and clearly, we do not hit our self-imposed mark during your stay. For that, we sincerely apologize.We hope to have the opportunity to host you again soon and prove our commitment to our guest’s satisfaction.Thank you,Management
by A traveller
Posted Feb. 12, 2024 on Expedia
Customer service was wonderful and the commute, location and room were amazing
Comment from Hotel Management
Feb. 23, 2024 by RP, Hotel Management
Dear Vilma,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management
by A traveller
Posted Feb. 11, 2024 on Expedia
Comment from Hotel Management
Feb. 23, 2024 by RP, Hotel Management
Dear Alexander,We are so sorry we did not meet your expectations during your stay. We strive every day to exceed our guest’s expectations and clearly we do not hit our self-imposed mark during your stay. For that we sincerely apologize.We hope to have the opportunity to host you again soon and prove our commitment to our guest’s satisfaction.Thank you,Management
by A traveller
Posted Feb. 3, 2024 on Expedia
The rooms are clearly in need of renovation. Peeling wallpaper, water stained ceilings, stained couch etc. Libby nice and decent breakfast.
Comment from Hotel Management
Feb. 23, 2024 by RP, Hotel Management
Dear Willow,We are so sorry we did not meet your expectations during your stay. We strive every day to exceed our guest’s expectations and clearly, we do not hit our self-imposed mark during your stay. For that, we sincerely apologize.We hope to have the opportunity to host you again soon and prove our commitment to our guest’s satisfaction.Thank you,Management
by A traveller
Posted Jan. 8, 2024 on Expedia
I felt safe and secure I was able to relax
Comment from Hotel Management
Feb. 23, 2024 by RP, Hotel Management
Dear Patricia,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management
by A traveller
Posted Jan. 1, 2024 on Hotels
Comment from Hotel Management
Feb. 23, 2024 by RP, Hotel Management
Dear Sath,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management
by A traveller
Posted Dec. 31, 2023 on Expedia
The staff were very friendly and helpful. The hotel needs a good update. Has a rundown look and feel to it.
Comment from Hotel Management
Feb. 23, 2024 by RP, Hotel Management
Dear Patricia,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management
