Ratings based on 638 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 24, 2024 on Expedia
Comment from Hotel Management
Apr. 12, 2024 by Dolores, Hotel Management
Dear Customer, On behalf of our team i would like to inform you that we will do our best to meet customer standards and apologize for any inconvenience caused to you.
by A traveller
Posted Mar. 19, 2024 on Hotels
Comment from Hotel Management
May 12, 2024 by Dolores, Hotel Management
Dear Michelle, Thank you for completing the survey regarding your recent stay at our property, On behalf of our team I would like to apologize for the inconvenience caused to you, Your satisfaction is important to us. I hope you will consider staying with us so we can have another chance to provide superior service.
by A traveller
Posted Mar. 10, 2024 on Expedia
So, this is under best western allegedly. We were sent to a room which hadn’t been cleaned thoroughly. Like, the bed had no sheets! The breakfast was interesting- my partner said oatmeal and central tasted bad. Muffins were fine. They have made to order eggs, which could be nice, but is interesting
by A traveller
Posted Jan. 21, 2024 on Expedia
The staff was very nice. The photos are not representative of the property. First glance of our room noticed that there were not any pictures and the holes were haphazardly spackled. This was not a big deal, just strange. The furnishing were old and worn and there appeared to be a TV missing as the couch faced a blank wall. It was a strange layout, like it was an afterthought for it to be a "suite".
The biggest reason for a 3 was the bed. The king mattress was terrible. It sank toward the middle and was terribly uncomfortable.
With this said the room served its purpose, a place to spend the night and move on. This is why it received an average rating. It was not terrible but definitely not great.
It was not worth the price though and we would look for other accommodations next time we are in town.
by A traveller
Great breakfast!
Posted Jan. 11, 2024 on HotelsHotel is an older hotel. It is very clean and located with in easy walking distance to several restaurants. Staff is very friendly and helpful. It even includes a breakfast with cooked to order eggs, bacon or sausage or made to order breakfast burritos along with the usual hotel fare. That was such a nice surprise and treat!
We will definitely be back to this charming hotel.
Comment from Hotel Management
Jan. 12, 2024 by Dolores , Hotel Management
Thank You Jennifer We appreciate your business and are working hard to make this even more enjoyable for our future customers.
by A traveller
Posted Jan. 9, 2024 on Expedia
The room was large and great for a family. It would have been nice to have sufficient bedding for the pull out couches in the room. Also, the parking lot was not well lit. Otherwise it was great
Comment from Hotel Management
Jan. 11, 2024 by Dolores , Hotel Management
Thank you for your response we here at Sure Stay are Grateful to have guest like you and in the future we will make sure we have enough bedding provided for our Guests.
by A traveller
Posted Jan. 5, 2024 on Hotels
by A traveller from El Paso
Posted Jan. 2, 2024 on Expedia
Overall it was ok. I didn’t like that the bathtub had hairs and it wasn’t draining properly. The room needs a little bit of maintenance and it needs to be updated overall. If you are looking to just spend the night it’s ok.
Comment from Hotel Management
Jan. 7, 2024 by Manager , Hotel Management
I want to personally apologize for any inconvenience you experienced during your recent stay at our hotel.Here at Sure Stay we strive to provide exceptional service, and it’s disheartening to hear that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to addressing the issues you encountered.Thank you for bringing this to our attention, and I look forward to hearing from you soon.Warm regards,
by A traveller
Posted Jan. 1, 2024 on Hotels
by A traveller
Posted Dec. 30, 2023 on Expedia
The suite we got the adjoining door did not lock and the neighbor came to say hi. Got moved to a double queen room. There was food in the microwave and the bathroom looked like someone had pooped and not flushed. The railing right outside the double queen room had dried blood, definitely will never stay again.
Comment from Hotel Management
Dec. 30, 2023 by Dolores, Hotel Management
Amy i am sorry about the lock not working it has since been fixed,and about the room it was check off as clean our mistake please we will try harder to stay on top of things feel free to call us.
