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The Downtown Hotel

2.5 star property
Hotel near Anse Chastanet Beach, connected to a shopping center in Soufrière

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Photo gallery for The Downtown Hotel

Sea/Piton View
Terrace/patio
Deluxe Room, City View | Balcony
Reception
In-room safe, individually furnished, desk, soundproofing

Reviews

6.6 out of 10

Popular amenities

  • 24/7 front desk
  • Room service
  • Air conditioning
  • Laundry
  • Housekeeping
  • Parking included

Explore the area

View in a map
Bridge And Frederick Street, Soufrière, 00000
  • Place, Zaka Art Cafe
    ‪1 min walk‬
  • Place, Pitons Management Area
    ‪1 min walk‬
  • Place, Church of the Assumption
    ‪2 min walk‬
  • Airport, Vieux Fort (UVF-Hewanorra Intl.)
    ‪42 min drive‬

Room options

About the area

Soufrière

Beach, shopping nearby .Steps from the hotel, you'll find Church of the Assumption and Zaka Art Cafe. Windward Islands and Pitons Management Area are also within half a mile (1 km).

What's nearby

  • Zaka Art Cafe - 1 min walk - 0.0 km
  • Pitons Management Area - 1 min walk - 0.2 km
  • Church of the Assumption - 2 min walk - 0.2 km
  • French Wall Trail - 11 min walk - 0.9 km
  • Aqua Dulce Trail - 11 min walk - 0.9 km

Getting around

  • Hewanorra Intl. Airport (UVF) - 58 min drive

Restaurants

  • ‪pier 28 - ‬2 min walk
  • ‪Anse le Raye Fish Fry Friday - ‬22 min drive
  • ‪Fedo's - ‬15 min walk
  • ‪Felicity Rooftop Resturant - ‬1 min walk
  • ‪The Beacon Restaurant - ‬4 min drive

About this property

The Downtown Hotel

Hotel near Anse Chastanet Beach, connected to a shopping center in Soufrière
WiFi is free in public spaces. You'll find a business center on site. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly The Downtown Hotel. Self parking is free.

This Soufrière hotel is smoke free.

  • 1 building
  • 18 guestrooms or units
  • 3 levels
  • Built in 2005
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Beauty salon
  • ATM
  • No smoking on site
The Downtown Hotel offers 18 accommodations with safes and coffee/tea makers. Rooms open to furnished balconies or patios. These individually furnished accommodations include desks. Televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Soufrière hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Accessibility

  • No elevator

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Downtown Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 6.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person (roundtrip)
  • Airport shuttle fee per child: USD 40 (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Downtown Hotel Soufriere
Downtown Soufriere
Downtown Hotel Soufrière
The Downtown Hotel St. Lucia/Soufriere
The Downtown Hotel Hotel
The Downtown Hotel Soufrière
The Downtown Hotel Hotel Soufrière

Reviews

The Downtown Hotel Reviews

6.6

7.0/10

Cleanliness

7.6/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 22 out of 160 reviews
Rating 8 - Good. 53 out of 160 reviews
Rating 6 - Okay. 48 out of 160 reviews
Rating 4 - Poor. 19 out of 160 reviews
Rating 2 - Terrible. 18 out of 160 reviews

Reviews

10/10 Excellent

Janet

Great place to stay in Soufriere center

I was so comfortable there, i extended my stay 3 more days. Good access to the south of the island from Soufriere. Jayna, Olivia, and Mr. Charles were so sweet and accommodating.
Stayed 2 nights in Aug 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy and convenient location

For me this hotel was perfect, right in the center of Soufriere, 2 min walk from the mini bus terminal. The rooms are spacious and each with a balcony. Staff there is so sweet and kind.
Stayed 2 nights in Aug 2025

10/10 Excellent

Maryjane

Liked: Cleanliness, staff & service, property conditions & facilities
There was AC,very friendly human beings,I sleep like a baby Thank you we will be back
Stayed 3 nights in Jul 2025

8/10 Good

Brillana

Stayed 4 nights in Dec 2023

2/10 Terrible

Kevin

Stayed 1 night in Dec 2023

4/10 Poor

Chaniel

Disliked: Staff & service, property conditions & facilities
This property did not hold up to it photos or reviews as well as the the commodity that it says it offer there was no free microwave, the refrigerator was dirty also the shower the shower plastic was very dirty. This stay was very disappointing.
Stayed 4 nights in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort

Terrible stay

The bed so dirty and noisy looks like was picked from a dumster or something
TV didn't work
Very old furniture
The phone not working...just to show there is a phone. I hope the kettle worked, I never tried.
Stayed 1 night in Apr 2023

8/10 Good

Fleur

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
good budget location downtown close to the water taxi pier to the beaches. Room was airy and comfortable with good working AC but fridge and bedside lamp did not work. Parking is difficult in the street.
Stayed 1 night in Apr 2023

6/10 Okay

William

Liked: Staff & service
Water view phenomenal. Brief hours at front desk. Street parking only. Bring toiletries.
Stayed 4 nights in Mar 2023

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awful. The reviews online are likely from people who live in the area. The hotel does not have parking and the village has almost no parking available. Once we found parking, we got mugged walking 1 block from the car to the hotel. The bathroom has no light, was dingy/unclean and even the hotel room had a broken AC and coffee spills on the floor that were not cleaned up. Do not stay at this place. Waste of money.
Stayed 3 nights in Feb 2023

8/10 Good

Nigel

Stayed 2 nights in Feb 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Large, clean but slightly tired rooms. Convenient location for all attractions in the south of the island.
Stayed 7 nights in Feb 2023

10/10 Excellent

Fey

Liked: Cleanliness, staff & service, property conditions & facilities
The Downtown Hotel is at a convenient location. The beach is a five minute walk. Restaurants and shops are within walking distance. Bring your own shampoo and hair conditioner. Also, the hotel rooms only have Type G outlets.
Stayed 3 nights in Mar 2020

10/10 Excellent

Sanam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Sanam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

The stay was lovely. The staff is wonderful and caring about their guests and they seem very happy to be apart of this coorporation. My stay felt like a home away from home. The hotel is attached to a shopping center which makes it very convenient to buy all your shopping needs. The hotel also have a lot of parking so it made it convenient for my guest to park. The room is spacious the balcony is beautiful and I stayed at the Mountain View and sea view which was equally as gorgeous. The room service for cleaning was great, they also provided cleaning service which I appreciate a lot since I stayed here for some time. There is a beautiful pharmacy, a couple of clothing shops, duty free like shop which is also nice for guests to use. The air conditioning system worked perfectly. The hotel rooms also provide a refrigerator and microwave which I used quite frequently so was happy about that. The beds are nice and comfortable. The closet is spacious and also the drawers in the room are beautiful. There is a heating pot I loved to use as well. I feel overall very pleased with this trip and I would like to recommend it for anyone that is looking for a fun relaxing holiday by themselves or their loved ones. I want to thank hotels.com for the recommendation and making the hotel visible so I could enjoy it. I really also loved the grocery stores and shopping around the hotel, the local people here in Soufriere are so kind and they make you feel very welcomed. Thank you very much.
Stayed 1 night in Feb 2020

10/10 Excellent

Sanam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you

Loved the staff the room and location. Felt very comfortable coming back and forth. Lovely location ocean view and view of the mountain is phenomenal. I will recommend this place to friends and family. I wanted to thank hotels.com for the recommendation. The shower pressure was very good the air conditioning worked perfect. The fridge and microwave really was convenient for the days and nights I wanted to stay in and relax and have a hearty meal. The balcony is one of the most beautiful features. The maid was very friendly and kind, she did a great job cleaning and you can tell she is happy to be apart of the staff. The front desk really helped with recommending restaurants. I love the fact that you walk out of your hotel room and everything is right in front of you, supermarket,clothing stores, souvenir shops are lovely. The mall in the hotel is beautiful and I really appreciate that there is a restaurant that is opened till late. The mall has everything you need a pharmacy included. This hotel reminds me of a home away from home and there is nothing I can say that needs to be changed or altered. You also get a good feeling and energy once you first walk into the hotel. You feel that everybody really cares for each other and I really am so lucky to have had this experience and will come back with my own family one day. I feel a feeling of motivation as well because everyone is relaxed while they are at work with smiles on their faces which gave me a very good feeling inside.
Stayed 1 night in Feb 2020

4/10 Poor

MK, Wisconsin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
TV wasn’t connected/working and there was a mouse in our room! Soufrière was not a nice town either.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel serves all the basic needs for a stay in central Soufriere. It is on the top floor, above a small shopping mall, which gives great views and helps with reducing the street noise. Centrally located, there is a supermarket, ATM and bars/restaurants very close by. All staff were helpful and welcoming, including the security downstairs. There is no lift if you have lots of luggage or mobility issues.
Stayed 14 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible location for a fraction of the price of the resorts in the area. If you want to experience Soufriere without getting a taxi every time you want to go anywhere, this is the place to be!
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Downtown location. Close to water taxis. Several restaurants. Great for immersion in St Lucia culture. Grocery store nearby. View rooms (8) see the Petit Piton and Caribbean Sea to the west. Great sunsets.
Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
It’s very quiet but the floor in the room should be cleaned better. Too much steps to carry heavy suitcase up and down stairs.as I had an injury going up and down stairs was difficult
Stayed 3 nights in Sep 2018

8/10 Good

Jo, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good value for money hotel

If you want an authentic experience of st Lucia stay at the Downtown Hotel. We got the holiday at a good price which made it affordable to stay in st Lucia. The hotel is at the top of the shopping centre In the small town of soufriere. The room we stayed in was overlooking the town and was spacious and clean. If you pay a bit more you can get a room with a sea view overlooking the harbour which is a quieter. The hotel is a budget hotel but the rooms have excellent air conditioning, hot water, cable tv,a fridge and microwave. For eating we went to The Dream Bar just down the road and Fedo's which is a longer walk both being excellent for local food at good prices. The Sulpher springs and Diamond falls are not far. There are two larger supermarkets, banks and local bakeries . There are plenty of people offering boat trips and other tours around the island. Like everywhere make sure you get the right price.
Stayed 10 nights in Aug 2018