Ratings based on 239 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
New ownership…and it showed…
Posted Oct. 3, 2021 on HotelsHave stayed here many times over the years… under new ownership now and it showed. The local / friendly feel and staff is no longer there. The maintenance man was very nice but the cabin was a mess. All kinds of issues and no person to call… just track down the maintenance guy when he is there. I’m sad to see this location going downhill… spoke to others there too who remember the good ole days… I think we will be taking our stay elsewhere next time.
by A traveller
Posted Apr. 30, 2021 on Expedia
I like that the property was very conscious of social distancing and cleanliness. I found the full kitchen very convenient.
Comment from Hotel Management
May 1, 2021 by Vacasa Reviews Team, Hotel Management
We are delighted to hear you enjoyed your stay. Thank you for taking the time to share your feedback and we hope to host you again soon!
by A traveller
Good Value - Would stay there again
Posted Feb. 26, 2021 on HotelsIt served our purpose. Father and two sons in a two bedroom small condo. It had everything we needed, clean beds, plenty of towels, blankets, pots, pans, plates, etc. We didn't lack for anything we needed. Good TV channels, kept us warn in 10 degree weather. The internet was only so-so, but we managed.
Comment from Hotel Management
Feb. 27, 2021 by Vacasa Reviews Team, Hotel Management
Thank you for staying with us, David! We appreciate you taking the time to share your feedback, and we look forward to hosting you again!
by A traveller
Posted Oct. 19, 2020 on Hotels
Comment from Hotel Management
Oct. 23, 2020 by J, Hotel Management
Julie, we appreciate you taking the time to review your stay! Please know we enjoy receiving feedback after a guest's visit in order to use your experience as a means to address any areas in need of improvement. We look forward to your next visit, thank you!
by A traveller
Just passing through
Posted Jul. 26, 2020 on HotelsWe were looking for a quiet little place to stay... and cleanliness is a must! This place is not a Hilton, but when it comes to being clean and cozy, it's great! Enjoyed breathing the clean mountain air and a peaceful atmosphere!
by A traveller
Just an OK cabin; Management non-existent
Posted Jun. 27, 2020 on HotelsCheck-in was non-existant. I don't know if it was because of Covid, but there was no one on site. Make sure you check your emails from Vicasa if you stay at this property because they will send you a key box combo to get into the cabin. If you don't have it when you arrive, you will not be able to get in or contact them. I tried multiple times to contact Vicasa prior to my arrival. They weren't answerring the phone, no voice mail was available, and when I emailed them, it went unanswered. The cabin had a dated appearance and has suffered some deferred maintenance. The beds were comfortable, but for a 2 bedroom cabin, there was little area to sit for my family of 4. One small couch and a few kitchen chairs. Thanks to Covid, none of the heated spas were operable. The cabin had repairs that have not been tended to. There were mice inside the cabin and got into our food that we left on the table. There was a piece of floor trim in the kitchen area that hasn't been repaired, that was covered by a mat, but the trim stuck up, even under the mat, and it was a constant trip hazard. It should have been fixed when it was found but it wasn't. The kitchen only had some silverware and plates and cups. There was one small cast iron skillet and a very small pot. If you plan on cooking, bring your own stock top ware. The parking lot and area round cabin 4 was very small. I rate my stay overall as just OK. I give it 5 out of 10.
Comment from Hotel Management
Jun. 30, 2020 by Vacasa Reviews Team , Hotel Management
Thank you for your feedback, Antone. We are sorry that you experienced the delay in response. We are working through a very high call and email volume. This is resulting in longer than normal wait/hold times. Our agents are working very hard to assist our guests as quickly as possible. We do apologize for the issues you experienced. Our local staff will be notified of your feedback so it can be addressed with the owner. Thank you for your feedback.
by A traveller from Gentry Arkansas
Posted Jun. 13, 2020 on Expedia
Overall the property is very good. Only problem I believe is the thin walls. Neighbors were a bit noisy. Still very good room and I wouldn’t hesitate to stay there again
Comment from Hotel Management
Jun. 16, 2020 by Vacasa Reviews Team, Hotel Management
Thank you for providing feedback, Ted. We hope to have another chance to impress you in the future!
by A traveller
Posted Jun. 1, 2020 on Hotels
Comment from Hotel Management
Jun. 16, 2020 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay. We hope to have another chance to impress you in the future!
by A traveller
Posted Feb. 7, 2020 on Hotels
by A traveller
Posted Feb. 3, 2020 on Expedia
Comment from Hotel Management
Feb. 4, 2020 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay. We hope you enjoyed this cabin, and we look forward to your return!
