Ratings based on 941 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 20, 2024 on Hotels
Comment from Hotel Management
Feb. 22, 2024 by Manager, Hotel Management
Hello Justin,We are sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your time with us. We value your feedback and hope to have the opportunity to improve your experience in the future.
by A traveller from Lincoln
Posted Feb. 18, 2024 on Expedia
Comment from Hotel Management
Feb. 21, 2024 by Manager, Hotel Management
Hello Marci, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A traveller
UNDER RENOVATION
Posted Feb. 14, 2024 on HotelsThe hotel was under massive renovation and in the description there was no mention of that. Dust and everything torn up all over. Noise from morning till late afternoon of pounding hammers and saws. I was trying to rest after a medical procedure and it was impossible. The breakfast that was advertised was not mentioned at check in or looked like it was possible with the lobby under renovation Lady who checked me in wasn't friendly in the least, Mattresses hard as a rock, can feel the bedsprings against your skin. I would never stay there again due to the lack of letting customers know what the situation is.
Comment from Hotel Management
Feb. 17, 2024 by Manager, Hotel Management
Hello Frank, We apologize for any inconvenience you experienced during your stay. Our renovation was necessary to enhance our facilities and we understand that it may have resulted in some inconveniences. We apologize if the noise and dust affected your ability to relax. We strive to ensure that all guests are informed of any disruptions, and we regret if this information was not adequately communicated to you. We appreciate your feedback and will use it to improve our communication procedures. We hope to have the opportunity to serve you again in the future.
by A traveller
Posted Jan. 2, 2024 on Hotels
Comment from Hotel Management
Jan. 8, 2024 by Manager, Hotel Management
Hello Estel and Rita,We are delighted to hear that you had such a wonderful experience during your stay with us! Your satisfaction is our top priority, so it is fantastic to know that we met all your expectations. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the near future.
by A traveller
Posted Jan. 1, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Manager, Hotel Management
Hello Thomas, We're sorry to hear that you didn't have a positive experience during your stay. We would appreciate it if you could contact our team directly so we can address any issues you may have encountered. We value all guest feedback and strive to provide the best experience possible.
by A traveller
Posted Dec. 17, 2023 on Expedia
Comment from Hotel Management
Dec. 19, 2023 by Manager, Hotel Management
Hello Inoctium,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a wonderful experience with us. We hope to welcome you back again soon!
by A traveller
Posted Dec. 14, 2023 on Hotels
The people at the front desk were so friendly!! Little get away for me and my fiancé for a two year anniversary it was the best!!!
Comment from Hotel Management
Dec. 16, 2023 by Manager, Hotel Management
Dear Guest,Thank you for choosing our hotel to celebrate your two year anniversary! We're delighted to hear that our friendly front desk staff made your stay memorable. It's always our goal to provide exceptional service to our guests. We hope to welcome you back for future special occasions.
by A traveller
Posted Nov. 13, 2023 on Expedia
Comment from Hotel Management
Nov. 16, 2023 by Manager, Hotel Management
Hello Derrick,Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive overall experience during your stay. Should you have any further comments or concerns, we encourage you to reach out to our management team directly. We appreciate your patronage and hope to welcome you back in the future!
by A traveller
Posted Nov. 5, 2023 on Expedia
We always stay here when we travel to South haven to visit our family. It has always been a nice stay.
Comment from Hotel Management
Nov. 9, 2023 by Manager, Hotel Management
Hello susan,Thank you for choosing our hotel as your preferred accommodation during your visits to South Haven. We are delighted to hear that you have consistently enjoyed your stays with us. Should you have any specific feedback or requests for future visits, please don't hesitate to let us know. We look forward to welcoming you back on your next trip.
by A traveller
Posted Nov. 3, 2023 on Expedia
Comment from Hotel Management
Nov. 25, 2023 by Manager, Hotel Management
Hello KatieyClare,We appreciate your perfect rating! We are delighted to hear that you had a wonderful experience during your stay. Should you have any further feedback or suggestions, please feel free to reach out to us. We hope to welcome you back again soon!
