Ratings based on 920 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 21, 2024
Every thing was good
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 2, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Celeste, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPRINGFIELD OH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management
by A traveller
Posted Mar. 1, 2024 on Expedia
Price need a hot tub
Comment from Hotel Management
Mar. 1, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Brian,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Springfield, OH and I appreciate your 5/5 score following your stay. Your comment regarding the hot tub will be taken into consideration. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Chirell RediResponse Specialist
by A traveller
Nice budget option
Posted Feb. 29, 2024 on HotelsThe Red Roof Inn has a clean, nicely heated pool and clean rooms. There is a persistent smell of cigarette smoke in the common areas, but our nonsmoking room was mostly unaffected, though it was next to an exit to the outside which folks would use to smoke. Aside from what noise you would expect, the hotel was fairly quiet. The hot breakfast -- pancakes, eggs, sausage, biscuits and gravy, in addition to toast, cereal, yogurt, fruit and instant oatmeal -- was a really nice amenity. Definitely recommended to anyone who needs a place to stay for a night or two on a budget.
Comment from Hotel Management
Mar. 1, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Lauren,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Springfield, OH. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our clean room, heated pool, hot breakfast and affordable rates. You indicated that you were unsatisfied with the odor in the common areas. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist
by A traveller
Posted Feb. 24, 2024 on Expedia
clean.
only issue was the door to our room was hard to close.
you had to slam it and we felt we were being very loud.
Comment from Hotel Management
Feb. 25, 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Edward,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SPRINGFIELD OH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be clean prompting your 4/5 score. However, I sincerely apologize for the situation you mentioned regarding the door. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management
by A traveller
Posted Feb. 13, 2024 on Expedia
The staff was friendly, however, when I asked for 4 more towels, they said they were low on towels and would only give me 2. :(
Comment from Hotel Management
Feb. 13, 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Darrin. The staff and I at the RED ROOF INN SPRINGFIELD OH appreciate your 4/5 score. I am happy to hear our staff was friendly. However, you indicated that your stay fell short of your expectations due to the situation you mentioned regarding the towels. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely, Red Roof Management
by A traveller
Days in Springfield
Posted Feb. 12, 2024 on HotelsSimple, clean, comfortable, nice breakfast, quiet, convenient location. Just what was needed for my stay.
Comment from Hotel Management
Feb. 13, 2024 by Samantha Rediresponse Specialist, Hotel Management
Dear Michael,Thank you for taking the time to write a review of your stay at the Red Roof Inn Springfield, OH. I am happy you were pleased with our convenient location and quiet environment. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management
by A traveller
Posted Feb. 11, 2024 on Hotels
Condition of the room was poor, bathtub still had soap splattered in the one corner, door didn’t close right, and there were stink bugs on the floor when we first arrived. Overall not the best place to stay.
Comment from Hotel Management
Feb. 12, 2024 by Recordo Rediresponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Springfield, OH. Your highlight of a poor housekeeping condition, a faulted door, and insects, were saddening to read. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A traveller
Posted Jan. 14, 2024 on Expedia
We wanted a clean safe comfortable place to stay. Also a breakfast included. The hotel met all our expectations. The bed and pillows were exceptionally comfortable as well!
Room was a long bed and the room was spacious and comfortable with a work table and chair and a sitting chair as well.
Comment from Hotel Management
Jan. 14, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, David. The staff and I at the Red Roof Inn Springfield, OH appreciate your 5/5 score following your stay. I am happy that our cleanliness, comfortability and the other highlights mentioned pleased you. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
by A traveller
Posted Jan. 4, 2024 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by Recordo Rediresponse Specialist, Hotel Management
Hello Joseph,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Springfield, OH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
