Ratings based on 909 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 14, 2024
Close to I-95
Comment from Hotel Management
Apr. 15, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We're pleased to hear that our hotel's proximity to I-95 was convenient for you. Ensuring a convenient location for our guests is important to us, and we're glad we could meet your needs in this regard. We appreciate your review and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager
by A traveller
Not so much
Posted Feb. 26, 2024 on HotelsSo, the room we stayed in was pet friendly. However, the door didn't shut well. There was no weather stripping around the door at all. Light, outside noise poured in. The bed pedestals were not secure and noisy. At night people loitered outside. I didn't really feel safe and was worried about leaving my car in the parking lot. The bathroom door wouldn't shut well. The bed was comfortable. Hot water excellent. Shower was nice.
Comment from Hotel Management
Feb. 27, 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Rest assured, we take your comments seriously and will address the issues with the door, bed pedestals, and bathroom door to ensure a more comfortable and secure stay for our guests. We're glad to hear that you found the bed comfortable, and you enjoyed the hot water and shower. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Sincerely,Hotel Manager
by A traveller from The Woodlands
Posted Feb. 25, 2024 on Expedia
Comment from Hotel Management
Feb. 26, 2024 by Hotel manager, Hotel Management
Dear Guest,We're sorry to hear that your experience fell short of your expectations. Please accept our apologies for any inconveniences you encountered during your stay. We appreciate your feedback and will use it to address areas for improvement. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.Sincerely,Hotel Manager
by A traveller from north port
Posted Feb. 20, 2024 on Expedia
Cleanliness was awful in the room. There were holes in the bottom of walls and in the floor. If we werent just sleeping there, we would've left.
Comment from Hotel Management
Feb. 22, 2024 by Hotel manager, Hotel Management
Dear Guest,We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is valuable, and we'll ensure immediate action to address the cleanliness and maintenance concerns in the room. We hope to regain your trust and welcome you back for a much-improved experience.Sincerely,Hotel Manager
by A traveller
Posted Feb. 20, 2024 on Expedia
Property needs upgrading.
Comment from Hotel Management
Feb. 22, 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your feedback. We're committed to continuously improving our property, and your comments will be taken into consideration as we plan for upgrades. We appreciate your patience and hope to welcome you back to a refreshed experience in the future.Sincerely,Hotel Manager
by A traveller
Tainy day
Posted Feb. 18, 2024 on HotelsRoom was clean but fairly spartan. Ki d bed was comfortable.
Comment from Hotel Management
Feb. 19, 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found your room to be clean and the bed comfortable. We appreciate your comments about the room being spartan and will take this into consideration for future improvements. We hope to welcome you back for another comfortable stay in the future.Sincerely,Hotel Manager
by A traveller
Posted Feb. 12, 2024 on Expedia
Good
Comment from Hotel Management
Feb. 12, 2024 by Hotel manager , Hotel Management
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. If you have any specific suggestions for improvement or if there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon.Sincerely,Hotel Manager
by A traveller
Posted Feb. 11, 2024 on Expedia
The staff is always very friendly, welcoming, and accomodating! They even make sure every time we come here that we have a room on the ground floor to accommodate my wheelchair. Its a great location! just a few minutes drive from the historic district. Theres lots to do and see in St. Augustine. Every time we come here, we leave with more things on our list of things to come back and check out in the area. But my partner and I specifically look forward most of all to our stay here at this motel. We have been coming back to this same motel every time we visit for the past two years now and we look forward to staying here again in the near future. LOVE this place.
Comment from Hotel Management
Feb. 12, 2024 by Hotel manager , Hotel Management
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you've had such positive experiences during your stays with us. Providing friendly, welcoming, and accommodating service is what we strive for, and we're delighted to know that our efforts have made your visits enjoyable. We're glad to hear that our location and accessibility have been convenient for you, and we're honored to be your preferred choice in St. Augustine. We can't wait to welcome you back again soon for another fantastic stay!Sincerely,Hotel Manager
by A traveller from Bridgewater
Posted Feb. 5, 2024 on Expedia
Noisy.
Comment from Hotel Management
Feb. 6, 2024 by Hotel manager , Hotel Management
Dear Guest,We apologize for the noise disturbance during your stay. Providing a peaceful environment for our guests is important to us, and we regret that we fell short of your expectations in this regard. We will investigate the source of the noise and take appropriate measures to address it. Your comfort is our priority, and we appreciate your patience. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more peaceful stay.Sincerely,Hotel Manager
by A traveller
Posted Jan. 24, 2024 on Expedia
Simple affordable option with no problems.
Comment from Hotel Management
Jan. 25, 2024 by Hotel manager , Hotel Management
Dear Guest,We're pleased to hear that you found our hotel to be a simple and affordable option without any problems. Your satisfaction is important to us, and we appreciate your feedback. If there's anything more we can do to enhance your experience, please let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager
