Ratings based on 886 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 15, 2024
The property was handicap ♿️ accelerate which is what I needed
Comment from Hotel Management
Apr. 15, 2024 by Manager, Hotel Management
Thank you for your view. We appreciate your business. Hope to see again soon.
by A traveller
Posted Feb. 26, 2024 on Expedia
Very dissatisfied with the cleanliness of the room. Smelled stale, hair in the tub, stained facecloth and used facecloth forgotten on shower rod. 😳
Comment from Hotel Management
Feb. 26, 2024 by John, Hotel Management
Kimberly,Thanks for taking the time to reach out to us. We take great care in making sure cleanliness is our top priority. It seems some how that we failed to deliver on that expectation and for that we truly apologize. We have shared your review with our staff and management team to make sure this doesn't happen again. We ask all of our guest to let us know of any issue with a room upon arrival so that we can offer corrective action. We do have on call housekeeping staff to take care of any guest concerns upon arrival.
by A traveller
Posted Feb. 21, 2024 on Expedia
Sketchy area. Room wasn’t bad and the staff was nice.
Comment from Hotel Management
Feb. 26, 2024 by John, Hotel Management
Thanks for taking the time Brian to leave us a review about your stay. We have a great facility with brand new renovated rooms, we have 24 hr housekeeping service and we also have a security guard that walks the property at night. We take our guest security very seriously so if you ever have a issue on our property let us know.
by A traveller
Posted Feb. 19, 2024 on Hotels
No breakfast to speak of - only coffee, juice, cereal, yogurt and slices of white bread for toast,
Comment from Hotel Management
Feb. 19, 2024 by Manager, Hotel Management
Thank you for your feedback. We are saddened that you were not happy with the complimentary continental breakfast we are required to offer. We appreciate your business and hope to see you again.
by A traveller
Posted Feb. 17, 2024 on Expedia
Rooms are nicely renovation. Smells fresh. Comfy beds. 2 down sides: 1-right next to freeway, super noisy
2-floors were dirty, were not cleaned well. I had to clean them with wet napkins
Comment from Hotel Management
Feb. 19, 2024 by Manager, Hotel Management
Thank you for your feedback. We apologize for any inconvenience we may have caused. We try our best to resolve any unfortunate issues. Hope to see you again.
by A traveller
Posted Feb. 15, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Manager, Hotel Management
Thank you for your review. We appreciate your business. Hope to see you again soon.
by A traveller
Small Beds
Posted Feb. 13, 2024 on HotelsBeds were supposed to be two queen but they were just double. Very uncomfortable
Comment from Hotel Management
Feb. 13, 2024 by Hotel Management, Hotel Management
William, thanks for your feedback. We take guests' feedback very seriously. We apologize for any inconvenience. I hope there is no misunderstanding or confusion about our property with another property because we have either king beds or queens. We do not have anything less than a Queen bed. Moreover, according to our protocol, we ask guests to let us know if there is any issue with the room at the time of check-in, and our logs don't indicate any complaints regarding the beds you mentioned. We have newly renovated rooms with new furniture, new LVT flooring, high-speed free Wi-Fi, and complimentary breakfast. We regularly modify our breakfast based on guests' feedback, so we now have two different cereals, two different toasts with jelly and butter, oatmeal, yogurt, fruit cups, three different juices, coffee and tea, and oatmeal. We appreciate your business and hope to see you again. Have safe travels.
by A traveller
A work in progress!
Posted Feb. 12, 2024 on HotelsCheck in was very friendly, however..the faucet in the bathtub would not turn off the water. So, after a very long day of driving, we had to move everything to another room. The tv wouldn’t work, someone came to reset it. The staff acted quickly both times and were very polite and apologetic and we did get a some money back on the card used. This hotel will improve I am sure. The employees are great!
Comment from Hotel Management
Feb. 13, 2024 by Hotel Management, Hotel Management
Thanks, Marsha. Thanks for your review and feedback.Despite the inconvenience you faced, you gave us an excellent rating, and we greatly appreciate that. Yes, we have an amazing team and try our best to ensure guests' comfort. We will ensure those things that occurred during your stay don't happen again, and we apologize for any inconvenience that day. We hope to see you at our property again and hope to serve you better. Have safe travels.
by A traveller
Posted Feb. 10, 2024 on Expedia
Comment from Hotel Management
Feb. 15, 2024 by John, Hotel Management
Dear Christopher,Thank you taking the time to leave us a 4 out of 5. Reach out to us and let us know how we can continue to improve.Thanks,John
by A traveller
Posted Feb. 10, 2024 on Hotels
Comment from Hotel Management
Feb. 15, 2024 by John, Hotel Management
Dear Ronald,Thanks for leaving us a 8 out of 10 reach out to us and let us know how we can improve.Best Regards, John
