Ratings based on 917 Guest Reviews
Hear it directly from our travellers
2.5 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Expedia
The heater didn't work the phone cord was exposed no end where they plug in the hearter the wall socket was loose. Fire haszard
Comment from Hotel Management
Mar. 13, 2024 by Brand Experience Team, Hotel Management
Hi Daniel,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
by A traveller
Posted Mar. 3, 2024 on Expedia
No smoke detector in the room, room smelled when we checked in,
Comment from Hotel Management
Mar. 13, 2024 by Brand Experience Team, Hotel Management
Hi Aaron,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6
by A traveller
Posted Mar. 3, 2024 on Expedia
Check in was horrible I did not want my card to be charged until I was checking out and I was not told anything different. We waited 20 minutes For 4 other people to check in at 3 o'clock, the entire procedure was not explained very well at all. I noticed a big hole in the ceiling above the tub area.Then the last straw was seeing a bug(Roach!) crawling up the wall!
I demanded to have my money return to my card and allow us to leave immediately!
Comment from Hotel Management
Mar. 13, 2024 by Brand Experience Team, Hotel Management
Hi Jeff,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
by A traveller
Posted Feb. 28, 2024 on Expedia
Fast service.
Comment from Hotel Management
Mar. 6, 2024 by Nancy Y., Hotel Management
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6
by A traveller
Posted Feb. 27, 2024 on Expedia
Room was not clean ,had a funny smell,no toilet paper,floor and walls were damaged. Door looked like someone had used a crowbar to break in, could literally see into room from door lock.
Comment from Hotel Management
Mar. 6, 2024 by Nancy Y., Hotel Management
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Mar. 7, 2024 by Brand Experience Team, Hotel Management
Hi Paul, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A traveller
Posted Feb. 24, 2024 on Expedia
It was duty. The toilet had a layer of black stain. And the beds and pillows were not comfortable. They said that the reason was they were under a new ownership and renovations.
Comment from Hotel Management
Mar. 6, 2024 by Nancy Y., Hotel Management
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6
by A traveller from Vancouver
Posted Feb. 21, 2024 on Expedia
I travel frequently and am not fussy. However, this place is GROSS. I saw cockroaches crawling over the night stand and sink area, floors were nasty, there were 2 holes in the bathroom door that had been covered with pieces of notebook paper and tape, a hole in the wall next to the bed, it smelled, one bedspread was stained (2nd bed was okay), and it was so drafty I stuffed towels around the door and still had to wear extra clothes to keep warm. I am leaving my first-ever 1 star review. Do not stay here-this place needs to be demolished!
Comment from Hotel Management
Feb. 28, 2024 by Brand Experience Team, Hotel Management
Hi Anita,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
by A traveller
Not very clean
Posted Feb. 19, 2024 on HotelsToilet was not properly seated so it rocked back and forth on floor when you sat on it. Lots of trash all over parking lot and two big overflowing trash cans right outside door to room. Room was very dark. Killed a cockroach.
Bed was decent although it had no headboard of any kind and was just leaned up against a wall that had tape and stuff on it.
Didn't expect much for price of room but certainly did expect a bit more than we got.
Comment from Hotel Management
Feb. 28, 2024 by Brand Experience Team, Hotel Management
Hi Kathryn,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6
by A traveller
Posted Feb. 17, 2024 on Expedia
very nice place to stay, the staff is amazing an theyll work with you
Comment from Hotel Management
Feb. 22, 2024 by Brand Experience Team, Hotel Management
Hi Starr, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6
