Ratings based on 896 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 30, 2024
Comment from Hotel Management
Apr. 2, 2024 by Veronica Bell Front Office Manager, Hotel Management
Thanks for staying with us, hope to see you again!
by A traveller
Everything great except TV/wifi connection
Posted Mar. 4, 2024 on HotelsAlways a good stay. Love the clean rooms and the rooftop bar. Only issue that i have have had this time and my last stay is that the tv/wifi signal isn't very good and looses signal frequently and for long periods of time. Other than that, everything is excellent and will definitely stay again.
Comment from Hotel Management
Mar. 5, 2024 by Veronica Bell Front Office Manager, Hotel Management
It's great to hear that you've consistently had positive experiences during your stays with us! Clean rooms and a rooftop bar are definitely highlights. However, I understand that issues with TV and Wi-Fi signals can be frustrating, especially when they occur repeatedly and for extended periods. We would definitely have our head of Engineering take a look into improving the signal strength for future guests. Thank you for sharing your feedback, and we hope your next stay will be even more enjoyable!
by A traveller
Posted Mar. 3, 2024 on Expedia
Really cool hotel. Loved the art around every corner and the general vibe. The actual standard rooms were a little small but it was ok for a night. The rooftop bar has an amazing view but the food was a skip. So much great food close by, eat that instead!
Comment from Hotel Management
Mar. 5, 2024 by Veronica Bell Front Office Manager, Hotel Management
It's good to hear you had a memorable experience overall! The unique art and vibe of our hotel certainly add to its charm. While the standard rooms may have been a bit small for your liking, it's great to hear that it was still sufficient for your stay. And thank you for the heads up about the rooftop bar – it's good to know that while the view was amazing, the food might not be the highlight. Your suggestion to explore nearby dining options is appreciated and can be helpful for our future guests. Thank you for sharing your experience!
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 5, 2024 by Veronica Bell Front Office Manager, Hotel Management
Thank you for a perfect review, hope to see you again!
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 5, 2024 by Veronica Bell Front Office Manager, Hotel Management
Thank you for your feedback, hope to see you again!
by A traveller
Posted Mar. 3, 2024 on Expedia
Wasn’t any Continental breakfast or microwave in the room other than that everything else was acceptable
Comment from Hotel Management
Mar. 5, 2024 by Veronica Bell Front Office Manager, Hotel Management
Thank you for sharing your feedback. While it's good to hear that everything else was acceptable, I understand the importance of amenities like continental breakfast or a microwave, especially for convenience during your stay. I would add we do offer microwaves on the floors and sorry if this was not communicated to you. Your input helps us understand what our guests value most. If you have any further suggestions or concerns, please feel free to let us know.
by A traveller
Posted Mar. 2, 2024 on Expedia
Great hotel. Only complaint is there is construction for a new building next to my room. Woke up at 7AM on a Saturday to hammering and beeping. Otherwise very comfortable, unique and clean.
Comment from Hotel Management
Mar. 5, 2024 by Veronica Bell Front Office Manager, Hotel Management
It's great to hear that you found the hotel comfortable, unique, and clean overall. However, I understand and certainly do apologize that waking up to construction noise at 7 AM on a Saturday can be frustrating. Thank you for sharing your experience, and I hope your next stay will be even more enjoyable!
by A traveller
Disappointing stay
Posted Feb. 28, 2024 on HotelsWe stay at this hotel every year for my daughter's birthday as we go to the Stl. Blues game. When we arrived this time, the hotel was very empty and only saw one staff. It took a while to get checked in even though we had reserved online.
When we got to the room, it was 89 degrees and very warm in the room. We turned to air on and left for the game but called and asked if we could get a fan or someone to look at the air. A young girl answered and said they didn't have any fans but she would check on the air. When we returned 5 hours later, the room was at 87 and still very hot. We tried to call the front desk but the phone in the room didn't work so we went to the front desk and told the guy that our air still wasn't working. He sent security up to look at it, they pushed a button to turn it off then back on and said if it wasn't better in 15 minutes to let them know. The temperature didn't change in the 15 minutes so we used our cell phone to call the hotel and finally got connected to the front desk and let them know the air still wasn't working. They asked if we wanted to move to another room. We said that would be best if the air wasn't able to work. After waiting almost 45 minutes, someone came and knocked on our door and handed us a room key to the room 2 doors down. We packed up and moved rooms. That room was much cooler. It was almost 1am when we were finally able to be settled in because the room was so hot and staff were not able to assist in a timely manner.
Comment from Hotel Management
Feb. 29, 2024 by Veronica Bell Front Office Manager, Hotel Management
Good Afternoon. I want to first apologize for not providing you with the 100% guest satisfaction that we are known for. I will like to set a day and time to personally speak with you via phone next week. Please give the hotel a call and press option 5 to speak with the receptionist and ask to be transferred to myself Veronica. I am the Front Office Manager.
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by Veronica Bell Front Office Manager, Hotel Management
Thank you for a great score. Hope to see you again!
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by Veronica Bell Front Office Manager, Hotel Management
Thank you for a great score. Hope to see you again!
