Ratings based on 1,250 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 8, 2024
Comment from Hotel Management
Apr. 12, 2024 by Hotel Management, Hotel Management
Hello Gerry, thank you for taking a moment and giving us such a great review. We appreciate you choosing to stay with us, and we look forward to your next visit.
by A traveller
Posted Mar. 31, 2024
Roskstar staff great area
Comment from Hotel Management
Apr. 2, 2024 by Hotel Management, Hotel Management
Hello David, thank you for the kind words! We stride to give amazing guest service and we are happy to hear that we did not fall short during your visit. Once again we thank you David and we look forward to your next visit.
by A traveller
Posted Mar. 4, 2024
They offer a veteran discount but do not let you know about it when you check in
Comment from Hotel Management
Mar. 5, 2024 by Hotel Management, Hotel Management
Hello Matt, thank you for taking a moment and giving us a review and we thank you for your service. We apologize for any misinformation and miscommunication you may have had with our front desk team. After looking at your reservation we see that the rate and discount you had was much better than the Veterans discount we offer and if our front desk agent would have given you that one instead we would have been doing a disservice to you. Once again, we apologize for any miscommunication you may have had with the front desk team and we thank you for choosing to stay with us.
by A traveller
Posted Feb. 18, 2024 on Hotels
Staff was great. View id the arch was awesome. Our room had horrible disgustinf big stains on the carpet. We had to put a towel over the boggest one just to not be so grossed out
Comment from Hotel Management
Feb. 23, 2024 by Hotel Management, Hotel Management
Hello Natilee, thank you for taking a moment and giving us a review. We are happy to hear that the front desk team gave you a wonderful welcome. We do apologize for the stained carpet, and we will speak with the appropriate teams and use your feedback as a coaching tool to provide a better product for you and future guest to come. Once again, we thank you for sharing your feedback and we hope to see you again.
by A traveller
Posted Feb. 18, 2024 on Expedia
It was very run down had many broken tiles on the bathroom floor exhaust fan did not work so windows were fogged over from taking a shower ( great water pressure)many stains on the carpet and broken lamp shade i paid $140 for a $40 room
Comment from Hotel Management
Feb. 28, 2024 by Hotel Management, Hotel Management
Hello John, thank you for your valuable feedback. We sincerely apologize for the inconvenience caused to you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. I will be sure to share this feedback with our Engineering & Housekeeping team on their preventative maintenance measures. Again, thank you for your feedback and we hope to have another opportunity in the future to make it right.
by A traveller
Posted Feb. 18, 2024 on Hotels
I enjoyed my stay nd the rooms was nice nd clean
Comment from Hotel Management
Feb. 23, 2024 by Hotel Management, Hotel Management
Hello Sontrece, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so and we look forward to seeing you again.
by A traveller
You should know: There's nothing nearby
Posted Feb. 16, 2024 on HotelsI took the amtrak to St Louis and the Metra to the hotel and that was a quick, smooth way to get there. But once I did, it was a black hole. I arrived in need of a phone charger and cigarettes. Had to door dash both to me because there was nothing in safe walking distance. It's like a little island of safe - high fences and security on site - in a sea of unsafe. At least as far as I could tell.
I got there early, around 1, hoping to check in and get to a meeting scheduled for 2-6. Clerk told me I couldn't check in till 3. Thankfully the woman next to her took over and 30 seconds later I'm holding a key. But I was pretty angry with the question of whether it was possible for me to go early or not. It either is or it is not, they're either is the room available or there is not. It shouldn't be luck of the draw with whomever happens to check you in.
Comment from Hotel Management
Feb. 23, 2024 by Hotel Management, Hotel Management
Hello Sara, thank you for taking a moment and sharing your experience with us. The original clerk was in training and made the mistake of telling you that the room was not ready. We do apologize for the effect it had on your checking in experience and we will certainly us that moment as a teaching tool to better our customer service experience for future guest. In regards to walkability, part of our casino is still over the Mississippi River making us very close to the river but unfortunately we are a little farther away from most businesses. Many attractions and stores are within a five minute driving distance and we are location directly next to the MetroLink making it easy for our guest to travel to and from many local businesses and events nearby. We thank you for choosing to stay with us Sara and we hope to see you again soon.
by A traveller
Posted Feb. 14, 2024 on Expedia
Comment from Hotel Management
Feb. 16, 2024 by Hotel Management, Hotel Management
Hello Ashley, thank you for taking the time and leaving us a review. If you would like to share any further insight regarding your stay please reach out to our management team. We appreciate you choosing to stay with us and we hope to see you again soon.
by A traveller
Posted Feb. 13, 2024 on Expedia
Comment from Hotel Management
Mar. 24, 2024 by Hotel Management, Hotel Management
Hello Gary! Thank you so much for the wonderful review. We thank you for choosing to stay with us and we look forward to seeing you again!
by A traveller
Posted Feb. 12, 2024 on Expedia
Parking was taken up by Casino goers
Comment from Hotel Management
Feb. 16, 2024 by Hotel Management, Hotel Management
Hello Cee, thank you for taking a moment and giving us a review. We are happy to hear that you received the quality service we pride ourselves on. I do apologize for the inconvenience you experienced with the parking lot and we will let security know about that issue. Once again we thank you and we look forward to seeing you on your next visit.
