Ratings based on 923 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 29, 2024 on Expedia
What a wonderful place and the staff were so kind. Thank you!
Comment from Hotel Management
Mar. 1, 2024 by Hotel Manager, Hotel Management
Dear Tabitha,Thank you for your glowing review! We're delighted to hear that you had a wonderful experience at our place and that our staff made a positive impression. Your kind words mean a lot to us, and we appreciate your appreciation. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager
by A traveller
Comfortable and spacious
Posted Feb. 26, 2024 on HotelsComfortable and spacious. However there was construction going on.
Comment from Hotel Management
Feb. 27, 2024 by Hotel Manager, Hotel Management
Dear Nancy,Thank you for your stay. We appreciate your positive feedback on the comfortable and spacious accommodations at our hotel. It's delightful to know that you found the overall experience to be pleasant. However, we apologize for any inconvenience caused by the ongoing construction. Your concerns have been noted, and we assure you that we are working to minimize disruptions and enhance the overall guest experience. We hope to welcome you back for an even more enjoyable stay in the future.Sincerely, Hotel Manager
by A traveller
Not the best stay
Posted Feb. 13, 2024 on HotelsThe hotel looked really nice from the outside, but our room smelled really bad of smoke. Despite being a non smoking hotel, the carpet was just trashed. It was carpet that should have been replaced 10 years ago. There were stains and just dirt embedded in it and the smell. Carpets hold smells and it was awful!
The front desk girl was super friendly. She tried to make accommodation, move me to a two queen room, but I booked a suite. She said no suites available. I asked for some fabric refresher spray just to tame down the smell of the room. It was really bad. We tried to keep the door open to air out the room but it was the carpet so it didn't even matter if we "air" out the room.
I did not sleep well. The pillows were too thick. It was a rough night. Breakfast wasn't that great. I didn't have the eggs and sausage but my partner did and it did not look good. The coffee wasn't great. The waffle was fine. The last night we had breakfast at a diner because we didn't want the breakfast there.
The cable satellite was bad too. Constant lag due to "weather" despite it being sunny.
I was looking forward to the hot tub but it wasn't open.
The front desk was very sweet and helpful so that's a plus. She mentioned that I would get a discount but I haven't seen anything yet or received an email or call from the hotel.
Maybe after renovations, this place might be nicer, but my experience wasn't the best and we take about 4/5 trips a year and stayed at plenty of hotels.
Comment from Hotel Management
Feb. 14, 2024 by Hotel Manager, Hotel Management
Dear Guest,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager
by A traveller
Posted Feb. 13, 2024 on Expedia
Old hotel but kept clean for the most part
Comment from Hotel Management
Feb. 13, 2024 by Hotel Manager, Hotel Management
Dear Guillermo,Thank you for sharing your feedback. We appreciate your acknowledgment of our efforts to maintain cleanliness in our older hotel. Your satisfaction is important to us, and we'll continue to strive for excellence in providing a clean and comfortable environment for our guests. We look forward to welcoming you again in the future.Sincerely, Hotel Manager
by A traveller
Posted Feb. 12, 2024 on Expedia
Under remodel. Closed pool and patio. We were not told about remodel construction when reserving. We would like a partial refund as we were not able to use amenities.
Comment from Hotel Management
Feb. 14, 2024 by Hotel Manager, Hotel Management
Dear Kim,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager
by A traveller
Posted Feb. 11, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Hotel Manager , Hotel Management
Dear Nathan,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
by A traveller
Posted Feb. 5, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by lovely, Hotel Management
hey good morning Mr. Robert just wanted to stop by and let you know that we appreciate you stopping by and staying here at the best western plus of SSI we look forward to seeing you again have a great day
by A traveller
Posted Feb. 2, 2024 on Hotels
Nice, quiet hotel.
Comment from Hotel Management
Feb. 3, 2024 by Hotel Manager , Hotel Management
Dear Moni,Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed your stay at our nice and quiet hotel. Providing a peaceful environment for our guests is important to us, and we're glad to know we met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager
by A traveller
Nightmare at Best Western Plus
Posted Jan. 28, 2024 on HotelsFirst of all, trying to find the room was difficult. It was not easily accessible with inadequate luggage trolley. Not "senior" friendly at all. Once I entered the room, there was a used paint brush in the room; someone had been on the bed and had used the bathroom. I was offered another room (suite) which was not much better. The room phone was not working (no dial tone) and there was no internet (wi-fi) service available. However, I must say that the front desk employees were friendly.
Comment from Hotel Management
Jan. 29, 2024 by Hotel Manager, Hotel Management
Dear Linda,We are sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager
by A traveller
Posted Jan. 21, 2024 on Hotels
We enjoyed our stay here and we’ll definitely come back. The staff was friendly and the room was clean very comfortable bed.
Comment from Hotel Management
Jan. 22, 2024 by Hotel Manager, Hotel Management
Dear Ozzie,Thank you for your stay. We're delighted to hear that you enjoyed your stay and that you found the staff friendly, and the room clean with a very comfortable bed. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager
