Best Western Aquia/Quantico Inn Reviews

I hope this message finds you well. I am writing in regards to your recent visit to our hotel. We have carefully read through your feedback and are deeply saddened to learn of the issues you encountered during your stay with us.First, I want to communicate how truly sorry we are. It is indeed concerning to read of your description. Our aim is to provide all our guests with a safe, clean, and comfortable environment, and it is clear from your words that we fell short during your stay. Your remarks about the room cleanliness, the state of the bathroom, and the overall environment are particularly distressing to us. We pride ourselves on maintaining high standards of cleanliness and hygiene, and it is bitterly disappointing to hear we did not meet these expectations in your instance.Furthermore, I am sorry to hear that the noise level from a bar nearby spoilt your experience. While we are situated in a lively neighborhood, we understand the need for a peaceful and quiet environment for our guests to rest, and we are genuinely sorry that we failed to provide this for you.I can assure you that your review will be taken very seriously. I have forwarded your concerns to our housekeeping and management teams. The issues you stated are certainly not up to our standard level of service, and we will do everything within our power to resolve them promptly and efficiently. Again, my deepest apologies for the unpleasant experience. I would like to extend an invitation for you to speak directly with our General Manager at your earliest convenience, in order for us to try and amend the situation. Please let us know the best contact number and time to reach you, or feel free to call us at your convenience.Your feedback is crucial for us to improve and provide outstanding service, and we are grateful that you took the time to share it. We sincerely hope you will give us another opportunity to provide you with the quality stay you expected and deserved.

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We are sorry for the cleanliness issue you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments to them. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience.