Ratings based on 74 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 2, 2023 on Hotels
Comment from Hotel Management
Oct. 23, 2023 by Hvar [Places Hotel] by Valamar, Hotel Management
Dear Laurathank you for an amazing and high score of our hotel. We are so happy to read that you have enjoyed your stay with us. We are looking forward to welcome you back again.Kind regardsIvana KrezoGeneral Manager
by A traveller
Not sure we would return.
Posted Sep. 29, 2023 on HotelsNot sure if we would return. Positives are breakfast was good and varied, location is good if you want somewhere beautiful and quieter but then the hotel counteracts that with playing awful loud music. Paid extra for sea view to only see trees. Rooms are tiny and bathrooms have not been updated in the refurb, just tiles painted. The food was pretty awful for lunch/dinner and they had run out of most things on our last night due to a delivery/order mix up. Service was also hit and miss. Our shower didn’t drain and they did sort it promptly, however on the day we arrived they were very unhelpful with providing support with getting from Stari Grad ferry port - the shuttle bus was booked in for service so tough luck we were on our own. They should have provided discounted taxis for guests if the shuttle (advertised on their website) was out of service.
Comment from Hotel Management
Oct. 2, 2023 by Hvar [Places Hotel] by Valamar, Hotel Management
Dear Hayleythank you for choosing our hotel for your holidays and for writing this review. We appreciate all of our guests feedback as we use it to better our standard of service and offer. We hope that you will give us another chance where we will prove that we are truly a great place to be.Kind regardsIvana KrezoGeneral Manager
by A traveller
Perfect late summer break away
Posted Sep. 28, 2023 on HotelsPleasant stay with everything you need and more for an island break away. Hotel has loads of activities which we didnt even get to as we were exploring all the other things on the island and neighbouring islands
Comment from Hotel Management
Sep. 29, 2023 by Hvar [Places Hotel] by Valamar, Hotel Management
Dear sir/madamwe thank you for staying with us and for writing this review. We are so happy that you have enjoyed in what we offer our guest and we hope to welcome you back again.Kind regardsIvana KrezoGeneral Manager
by A traveller
Posted Sep. 22, 2023 on Expedia
The most disappointing and worst resort experience of my life.
This place is a total joke of a hotel. Very few staff that only service you via a QR code ordering system. Broken A/C in the unit where we were given generic responses but it never got fixed during our stay. Snarky responses from staff. Sunbeds (the only seating) that are part of the hotel near the water are additional charges. Exteremely far away from downtown Hvar with cabs that charge you 80 euro to get back and forth from the hotel.
Comment from Hotel Management
Oct. 2, 2023 by Hvar [Places Hotel] by Valamar, Hotel Management
Dear Elliotwe appreciate you taking the time to review your recent stay with us. We are extremely sad to see how unhappy you were with our hotel and we sincerely apologize as it is not our standard of service that we often offer our guests. We will use your comments to go over our procedures and improve.Kind regardsIvana KrezoGeneral Manager
by A traveller
Posted Sep. 18, 2023 on Expedia
After the crowds of Split, Places was the perfect resort for our group of 8. The property is thoughtfully curated for young people and young at heart. Great technology is used throughout the experience. We saw a lot of firsts at this resort. Also, the included breakfast was a hit. It was fantastic. The rooms are small but efficiently designed. We could not think of a more magical place to stay in Hvar. Stari Grad was so much better than staying in the extremely busy Hvar Town.
Comment from Hotel Management
Sep. 19, 2023 by Hvar [Places Hotel] by Valamar, Hotel Management
Dear Michaelthank you for choosing our hotel for your vacation and for leaving such a beautiful review. We are so happy that you found our hotel to be great and that you were satisfied with your stay.We hope that you will choose us again for your holidays.Kind regardsIvana KrezoGeneral Manager
by A traveller
Posted Sep. 17, 2023 on Expedia
Bad food. Noisy rooms. Staff was not happy at all and one night we waited about 20 mins to get a watered down drink. We both got sick after being there.
by A traveller
Not quite how it was marketed
Posted Sep. 10, 2023 on HotelsThis hotel did not live up to the marketing campaign. This is a party place, for example we used the noisy air con system to drown out the music outside at 11pm. At £200 + per night it is very expensive and not a place for relaxing. The beds are uncomfortable and rooms look like a slightly upgraded premier inn. The bathroom did not have a refurb and brown paint slapped on the tiles.
If you’re a young couple and looking for a party scene it would be a great place to go however if you’re looking for some tranquil and chill, it is not.
The food was expensive so your 25 euro allowance disappears instantly. Although, having said this, the food was good quality and the breakfast selection was epic.
Strari grad is a beautiful village but the Americanised hotel does not match with the beautiful character of the village it is and the respect it deserves. The hotel location means it is only a nice scenic 10 minutes walk.
Comment from Hotel Management
Sep. 16, 2023 by Hvar [Places Hotel] by Valamar, Hotel Management
Dear sir/madam,we thank you for booking our hotel Hvar PlacesHotel by Valamar and for taking the time to write this feedback.We are sad to read that you were not happy with our hotel and our concept. We do strive to provide all our guests with unbelieveable experience while they are staying with us. We must mention that all our prices are in accordance with other restaurants and bars in the area. We hope that despite this you will give us another chance and visit us again in the future.Kind regardsIvana KrezoGeneral Manager
by A traveller
Avoid
Posted Sep. 5, 2023 on HotelsBefore you start reading this I am working my way through 7 excellent reviews of our travels around Croatia for our honeymoon. We selected to stay here for 2 nights and it was the low point of our travels. The name and photos of the room we chose were very misleading. Described as “seafront” but not at all close to the sea our room was on the ground floor looking out onto some grass with no view of the sea at all, we had to keep our curtains draw to stop people walking past looking into our room. It was also incredibly small and cramped, we could not open our suitcases on the floor. The ok looking bathroom in the photos was not what we got at all. It was tiny, with a leaking shower, with the most basic of everything. I have given a high rating for this hotel being eco friendly, this is based on the fact that they have a single bar of soap wrapped in cardboard that serves as your hand soap, body wash, shampoo and conditioner. Despite being eco-friendly this isn’t pleasant for guests.
At the front desk they offer shuttles into town and to the ferry port but these run so irregularly it’s not really an option.
The pool was nice until they started playing loud house music that you couldn’t escape. Staff are generally uninterested and the whole hotel seems to be designed around as little interaction with guests as possible. Breakfast selection was good as was location
Ultimately, our time here was the low point of our honeymoon despite being in the most beautiful area. Avoid.
Comment from Hotel Management
Sep. 9, 2023 by Hvar [Places Hotel] by Valamar, Hotel Management
Dear sir/madam,thank you for booking our resort for your vacation and for taking the time to write this review. I am so sorry to hear of your disappointment. This is certainly not indicative of the level of service we strive to provide for all of our guests and I would like to speak with you personally in regards to your recent stay. Kindly contact me directly at ivana.krezo@valamar.com and I will be more than happy to speak with you directly and to hear more about this experience.Kind regardsIvana KrezoGeneral Manager
by A traveller
Posted Aug. 27, 2023 on Expedia
Far and expensive to Hvar, 2€ charge for beach towel change (so if it was dirty and you stayed 5 days, you had to keep or pay), no phone in room so you have to go downstairs every time you need help or are missing towel or things in room), not much variety of food
Comment from Hotel Management
Aug. 30, 2023 by Hvar [Places Hotel] by Valamar, Hotel Management
Dear Rociothank you for taking the time to write this review. We are happy that you enjoyed some of our services but are sad to read that you were unhappy with our towel exchange surcharge and that we do not have a phone in the room. As we are a hotel who is very environmentally concious, the extra charge for a towel exchange is to spread the awareness of saving energy. Regarding the phone not being in the room, our reception is available to all our guests via the chat option in our Places App that helps our guests keep informed regarding everything. So I do apologize that this was not clearly communicated to you.Despite this, I do hope you will give us another chance and visit us again.Kind regardsIvana KrezoGeneral Manager
by A traveller
Great place, overly expensive
Posted Jul. 17, 2023 on HotelsReally nice place. Very expensive to buy food and drinks. A little bit isolated. Dodgy electrics in every room
Comment from Hotel Management
Jul. 21, 2023 by Hvar [Places Hotel] by Valamar, Hotel Management
Dear Jonathanthank you for booking Hvar PlacesHotel by Valamar and for writing this review. We are happy to read that you have mostly enjoyed your stay with us, but are sad to read comments about our prices. Our prices are directly related to the high quality of our products and services that we offer to our guests. I understand that this may seem expensive, but our prices are competitive compared to other hotels that offer similar services.We hope that you will choose us again for your holidays and are looking forward to the opportunity to welcome you back again.Kind regardsIvana KrezoGeneral Manager
