Ratings based on 120 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Comstock Park
Posted Mar. 4, 2024
I got into town around 7pm. There was a child at check in. They called an adult up which is when i was informed they had already rented out all their rooms. They sent me to a sister location down the road. The staff at check in there had completely blood shot eyes, but was friendly. The room at the motorlodge was nice and clean, but the parking lot lights were so bright we barely slept.
by A traveller
Posted Feb. 8, 2024 on Hotels
Comment from Hotel Management
Feb. 8, 2024 by Manager , Hotel Management
Hello,We appreciate when guest leave feedback! But if possible we would love to hear the details of your stay and what we could have done to improve. We believe feedback is essential in helping management find areas of improvement and provide a comfortable and safe stay for all of our guest. Feel free to respond to this comment or email or call us!
by A traveller
Big -brother style watching
Posted Oct. 22, 2023 on HotelsOvertly controlling staff. They literally watch the camera 24-7 and don’t hesitate to call your room phone repeatedly until you answer if they think you are breaking one of their many many rules even if you are not.
Comment from Hotel Management
Oct. 22, 2023 by Management, Hotel Management
Hello Jeff, thank you for your feedback, we monitor our cameras to ensure safety of every guest. We like to ensure that every guest is equally treated regarding pet policies and other policies. Any fees regarding pets is held to every customer and we don’t want to encourage any dishonesty or fraud against our policies. I can see we generously worked with you in regards to a deposit issue but we tried to reach you in regards to paying for a uninformed pet in the room as that go towards extra housekeeping needed to ensure the room is clean of any allergens to our next guest. Thank you for your stay and feedback!
by A traveller
Posted Oct. 16, 2023 on Expedia
The owner of the hotel is exceptionally caring. She always has a bright smile for everyone. She keeps an eye on the property even late at night, taking personal responsibility for the safety of her customers. She is professional and works hard to provide clean, comfortable rooms. People come back because of her kindness.
Comment from Hotel Management
Oct. 22, 2023 by Management , Hotel Management
Hello!We appreciate your feedback and are pleased that you felt safe and comfortable during your stay! We understand that feeling safe is a huge factor in being comfortable. We thank you for choosing Relax Inn and welcome you back anytime!
by A traveller
Posted Oct. 8, 2023 on Expedia
by A traveller from Denver
Posted Sep. 24, 2023 on Expedia
Very basic and convenience
Comment from Hotel Management
Sep. 24, 2023 by Manager , Hotel Management
Hello Gloria,We extend our heartfelt appreciation for choosing our establishment and we appreciate your 5 star review. Proving a convenient experience is one of our key goals at Relax Inn and we are delighted to know we met your expectations. If you ever have any suggestions or if there’s anything else we can do to enhance your experience, please feel free to let us know. Thank you again Gloria and we hope to host you again!
by A traveller
Posted Sep. 23, 2023 on Expedia
Comment from Hotel Management
Sep. 24, 2023 by Manager , Hotel Management
Hello Shawn, Thank you for taking the time to leave a review. We value your feedback and the 4-star rating. If there are any specific areas or improvements you'd like to suggest to help us earn that extra star, please don't hesitate to share your thoughts with us. Your input is important, and we're here to make your experience even better.
by A traveller
Posted Sep. 23, 2023 on Expedia
Overcharged for our pet at check-in. Wouldnt have caught it if I hasn't asked for a reciept of charges at check-in. Office not open in the morning until 8a.m. Blinds broken and missing slats - curtain rod broken.
Huge, alcohol party with construction workers until midnight outside our door - couldnt sleep, felt very unsafe. If the Relax Inn is rated the #2 motel in Streator, IL we'd hate to see what the others look like. Stay Away from this motel !!!!
Comment from Hotel Management
Sep. 23, 2023 by Manager , Hotel Management
Hello Gerry,We apologize for the misunderstanding. Our employee had believed you had 2 dogs so hence charged you 40 instead of 20. But please be assured that your money has been refunded and you will be receiving your money back. At Relax Inn, we do not take mistakes lightly and we apologize deeply for our error. Our front desk is open 24/7 and is staffed 24/7. We also do not take safety lightly and will discuss your concerns to our guests about parties. Again, At Relax Inn we care deeply about customer satisfaction and we would love to host you again. If you wish to give us another chance, please call our office and mention your name for a honorary discount. We apologize again for your experience Gerry but appreciate your feedback and will be working with our staff and management to improve our customer experience.
by A traveller
Posted Sep. 17, 2023 on Expedia
Staff is very friendly and accommodating. Rooms are clean and the area is quiet. Always our first choice when visiting family.
by A traveller from MORTON GROVE
Posted Aug. 27, 2023 on Expedia
