Ratings based on 68 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 21, 2024 on Hotels
Comment from Hotel Management
Feb. 22, 2024 by Manager, Hotel Management
Hello Charles, We appreciate you choosing to stay with us. If there is anything we can do to improve your experience next time, please don't hesitate to contact us directly. We hope to welcome you back soon for a more enjoyable stay.
by A traveller
Posted Nov. 25, 2023 on Expedia
everything was fine. stayed there in the past. no difference, although i didn't know if the restaurant and bar were open. of course i never asked and it wasn't important.
Comment from Hotel Management
Nov. 29, 2023 by Manager, Hotel Management
Hello jim,Thank you for choosing to stay with us again. We appreciate your loyalty and are glad to hear that everything was satisfactory during your recent visit. Our restaurant and bar are open, but we apologize for any confusion regarding their availability. Please don't hesitate to reach out to us directly with any questions or concerns in the future.
by A traveller
Posted Nov. 5, 2023 on Hotels
Over priced for what it is. Staff in front not friendly; look annoyed when you check in. Roach crawling next to our bed within 5 min of us arriving and laying our things down.
Comment from Hotel Management
Nov. 8, 2023 by Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have encountered during your stay. We pride ourselves on providing excellent customer service, and we regret to hear that your interaction with our front desk staff was not up to our usual standards. Please know that we take pest control very seriously and have a strict protocol in place to address any issues promptly. We appreciate your bringing this to our attention, and we will address it with our team.
by A traveller
Posted Oct. 16, 2023 on Hotels
Comment from Hotel Management
Oct. 18, 2023 by Manager, Hotel Management
Hello Chad,Thank you for your review! We're thrilled that you had such a positive experience at our hotel. We look forward to welcoming you back soon!
by A traveller
Posted Oct. 11, 2023 on Expedia
It was okay.
Comment from Hotel Management
Oct. 14, 2023 by Manager, Hotel Management
Hello Edward ,Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.
by A traveller
Last minute trip to Starved Rock
Posted Oct. 2, 2023 on HotelsRoom was ok, towels are old and hard, bed was a little musky. But, for one night was fine
NO COFFEE MAKER!
Comment from Hotel Management
Oct. 4, 2023 by Manager, Hotel Management
Hello Jose ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
by A traveller
Eh, I have stayed worse...
Posted Sep. 23, 2023 on HotelsThe bar in the pictures is not open unless you are there for a wedding according to the guy who checked us in. The bar looks like it would be really cool too. The room was clean but the excess holes in the walls from screws and what not was odd. The biggest issue is the guy checking me in was less than pleasant.
Comment from Hotel Management
Sep. 24, 2023 by Manager, Hotel Management
Hello Jason,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
by A traveller
Posted Sep. 18, 2023 on Expedia
no coffee in room and out of regular coffee at office
Comment from Hotel Management
Sep. 20, 2023 by Manager, Hotel Management
Hello hackney ,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.
by A traveller
Posted Sep. 15, 2023 on Hotels
Comment from Hotel Management
Sep. 16, 2023 by Manager, Hotel Management
Hello Tyler,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
by A traveller
Posted Sep. 2, 2023 on Expedia
Comment from Hotel Management
Sep. 23, 2023 by Manager, Hotel Management
Hello Eric,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
