Ratings based on 913 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 18, 2024
The Grand Hotel was a pleasant surprise. I thought the rooms were older but the fact that it was clean the staff was courteous and the breakfast was a little basic overall I would recommend the hotel to friends and family. I would gladly enjoy staying there again
Comment from Hotel Management
Apr. 19, 2024 by Area Hotel General Manager, Hotel Management
Dear Ms. Erin, Thank you for choosing The Grand Hotel and sharing your experience. We are glad you liked our well-kept accommodations and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you once more for your recommendation to our future guests, and for sharing that you will be returning in the future. It will be our pleasure to host you again soon. Kind regards, Claudio Bono Area Hotel General Manager
by A traveller
Posted Feb. 18, 2024 on Expedia
The hotel was generally nice. I have been here in the recent past and it was better then. This time one of the sinks would not drain due to an issue with the stopper. The food offerings for breakfast were reduced in quality and amount this stay. Juices, fruit, yogurt, muffins all were not provided at 8:30am. Hot water was tepid.
They need to pay more attention to customer service.
Comment from Hotel Management
Feb. 19, 2024 by Area Hotel General Manager, Hotel Management
Dear Gregg, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel generally nice, although we regret to learn that your recent experience fell short of your expectations. We apologize for the inconvenience caused by the sink drainage issue and the reduced quality and variety of breakfast offerings during your stay. Please rest assured that we take your comments seriously and will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more satisfying stay.Kind regards, Claudio Bono Area Hotel General Manager
by A traveller from BENICIA
Posted Feb. 15, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Area Hotel General Manager, Hotel Management
Dear Timothy, We are thrilled you had an excellent stay at The Grand Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Kind regards, Claudio Bono Area Hotel General Manager
by A traveller
Posted Feb. 14, 2024 on Expedia
Very nice and clean for my family and I that stayed there for a few days! Would definitely stay again
Comment from Hotel Management
Feb. 14, 2024 by Area Hotel General Manager, Hotel Management
Dear Janay, We sincerely appreciate your positive feedback regarding your recent stay at The Grand Hotel. It brings us immense joy to hear that you found our accommodations to be very nice and clean, providing a comfortable experience for you and your family during your visit. We are thrilled to learn that you would consider staying with us again in the future. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Kind regards, Claudio Bono Area Hotel General Manager
by A traveller from Sausalito
Posted Feb. 9, 2024 on Expedia
Comment from Hotel Management
Feb. 11, 2024 by Area Hotel General Manager, Hotel Management
Dear Christen, Thank you for sharing the nice rating about your experience at The Grand Hotel. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Kind regards, Claudio Bono Area Hotel General Manager
by A traveller
Posted Feb. 6, 2024 on Expedia
The power went out and we had to use our phone lights to take the stairwell down 4 flights. There were NO lights. Could not use room key to get anywhere. Not safe!!
Comment from Hotel Management
Feb. 9, 2024 by Area Hotel General Manager, Hotel Management
Dear Kathleen, Thank you for staying with us and for writing a review. We regret the power outage that occurred, causing a lack of lighting in the stairwell and hindering your ability to use the room key. The safety and comfort of our guests are our top priorities, and we understand the impact this had on your overall experience. Please be assured that we are actively addressing the issue to prevent such occurrences in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive stay.Kind regards, Claudio Bono Area Hotel General Manager
by A traveller
Grand Hotel…not as nice as it used to be
Posted Feb. 4, 2024 on HotelsI feel like this hotel is not as nice as it used to be. The breakfast was NOT good…just fruit, toast and cereal. They ran out of coffee and it took over thirty minutes to get more. They used to have eggs and bacon/sausage and waffles. Prior to that, they had an omelette bar. Very disappointed. Furthermore, we did not have hot water for our shower!
Comment from Hotel Management
Feb. 7, 2024 by Area Hotel General Manager, Hotel Management
Dear Shannon, We sincerely appreciate your feedback and regret to learn that your recent experience did not meet your expectations. We apologize for any inconvenience caused by the changes in our breakfast offerings, and we understand the importance of a satisfying meal to start the day. Your comments regarding the delay in coffee service are duly noted, and we are actively working to improve our response times. Prices and offerings reflect current times but look forward to reintroduce in April our extended breakfast. Please be assured that we take your feedback seriously and will use it constructively to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more positive stay. Thank you for bringing these matters to our attention.Kind regards, Claudio Bono Area Hotel General Manager
by A traveller
Posted Feb. 4, 2024 on Expedia
When I arrived I find out that although I had confirmation of my reservation they couldn't find my reservation. A room was found for me. The fireplace in the room was not working and the heater woudnt go higher then 68 degrees.
Comment from Hotel Management
Feb. 5, 2024 by Area Hotel General Manager, Hotel Management
Dear Sandra, Thank you for staying with us and for writing a review. We sincerely apologize for the inconvenience you experienced during your recent stay with us. We regret the initial challenge with locating your reservation and assure you that we are actively addressing our reservation system to prevent such occurrences in the future. We apologize for the inconvenience caused by the non-functional fireplace and the limitation of the heater. Please know that your feedback is invaluable, and we are committed to enhancing our services to provide a more enjoyable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Kind regards, Claudio Bono Area Hotel General Manager
by A traveller
Posted Feb. 2, 2024 on Expedia
Central continental breakfast room with tables and couches had COCKROACHES scooping up crumbs that were left in the carpet, in the couches and ON TOP of TABLES. Come on !! ?? this hotel needs to clean up.
Comment from Hotel Management
Feb. 2, 2024 by Area Hotel General Manager, Hotel Management
Dear Christopher, Thank you for staying with us and for writing a review. We apologize for the inconvenience you experienced during your stay at our hotel. We regret that you encountered cleanliness issues in our central continental breakfast room. Our team takes these matters seriously, and we assure you that immediate actions are being taken to address and rectify the situation. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Kind regards, Claudio Bono Area Hotel General Manager
by A traveller
Posted Feb. 2, 2024 on Expedia
Helpful staff and a great place for a quick stop.
Comment from Hotel Management
Feb. 2, 2024 by Area Hotel General Manager, Hotel Management
Dear Rekha, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Grand Hotel, and we look forward to welcoming you back soon.Kind regards, Claudio Bono Area Hotel General Manager
