Ratings based on 151 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 18, 2024
Disappointed. No hand soap in the bathroom. Tried to take a shower after swimming in a cold pool and no soap in the shower. Asked front desk for soap for shower. She said she'd bring it up and never did. Have up and went to bed. We will never stay here again,!
by A traveller
Posted Apr. 22, 2024
Enjoyed our stay.
Comment from Hotel Management
Apr. 26, 2024 by General Manager, Hotel Management
Dear Cindy,Thank you post-stay review. I'm happy to hear that you enjoyed your stay with us. We look forward to seeing you in the future.Sincerely,Keith
by A traveller
Posted Feb. 8, 2024 on Hotels
Comment from Hotel Management
Feb. 9, 2024 by General Manager, Hotel Management
Hello! Thank you for staying with Cobblestone Hotel and Suites of Superior. I understand that your stay could have been better. Please let us know what we can do to make your next stay even better! We always want our guest most happy when they are staying with us!
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Jan. 28, 2024 by General Manager, Hotel Management
We are so happy you enjoyed your visit with us. We look forward to your next visit!
by A traveller
Fun and convenient
Posted Jan. 6, 2024 on HotelsClose to downtown businesses, and bar scene.
Comment from Hotel Management
Jan. 8, 2024 by Your Superior Cobblestone Team, Hotel Management
We are pleased you enjoyed your stay with us. We look forward to seeing you again!
by A traveller
Posted Jan. 3, 2024 on Expedia
Comment from Hotel Management
Jan. 28, 2024 by General Manager, Hotel Management
We are thrilled you enjoyed your visit with us. We look forward to seeing you in the future!
by A traveller
Posted Dec. 11, 2023 on Expedia
We stayed with our kids and loved the room. The hotel was full but we didn’t hear any extra noise. Breakfast was good along with the coffee. Will definitely stay again! It’s on our list for our next weekend getaway!
Comment from Hotel Management
Dec. 19, 2023 by General Manager, Hotel Management
We are so glad that you enjoyed your stay with us! We always try to make sure each guest is happy. We will always try to accommodate needs to make sure our goal is met.
by A traveller
Worst part of our weekend.
Posted Dec. 8, 2023 on HotelsThe family was looking forward to lounging a bit at the pool after our day out. Pool turned out to be tiny and no hot tub and closes at 10:00. Waited until 9:30 use it but we’re basically chased out by 8 unsupervised 10 year old boys doing cannonballs. The building walls must have been paper thin. Heard kids running in the halls and lots of street noise. Breakfast was in a tiny room and it was full of people. The one person maintaining the breakfast bar would leave and be gone for 10 minutes or more at a time. The orange juice machine was out of order and they hey apple juice ran out. The waffle dough was near bottom and the dough was runny. Apparently it had been that way a while because there were half empty cups of runny dough all over the counter as well as dough on the counter. Crumbs everywhere. They had biscuits and gravy and cheese omelets were in a warmer under a plastic contraption that was completely broken and fell apart each time a new guest touched it. After being gone for some time the attendant finally came back and announced he was closing it down promptly at 10:00. Waited 10:00 minutes in line to get checked in. Went down to purchase snacks and waited 15 minutes for the desk clerk to come back from helping a guest. Waited 15 minutes to check out until a sloppy looking untucked shirt desk clerk showed up to tell me they couldn’t give me a receipt cause their internet was down. Not returning. Maybe not with the chain altogether.
Comment from Hotel Management
Dec. 19, 2023 by General Manager, Hotel Management
Thank you for your review. After the busy weekend we have made sport contract so this does not happen again. We are sorry that you felt like you could not have been in the pool room. You can always let the team know and we will be more than happy to assist the situation. Our front desk team wears multiple hats when working. They are always trying to meet the needs of every guest. I am sorry that you had to wait a long to get checked in and get snacks. We do have a phone at the front desk to pick up that connects to the front desk mobile phone. The team always has it on them when they are away from the desk. Unfortunately, our internet did go down during check out time. Once it got up and running, we were more than happy to send you a receipt through email. We would love to make this situation better for you. We would love to see you again in the future as we have made changes to help prevent unnecessary things during sold out weekends.
by A traveller
Posted Dec. 5, 2023 on Hotels
Very nice hotel... Would stay again
Comment from Hotel Management
Dec. 5, 2023 by Cobblestone Team, Hotel Management
Thank you for your Kind review. Please let us know if there is anything else we can do for you!
by A traveller
Posted Dec. 4, 2023 on Hotels
Comment from Hotel Management
Dec. 5, 2023 by Cobblestone Team, Hotel Management
Thank you for your wonderful review! Let us know if we can help you with anything else!
