Ratings based on 939 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 14, 2024 on Expedia
It was okay.
Comment from Hotel Management
Jan. 15, 2024 by Guest Services, Hotel Management
Hi Patrick,Thank you for reviewing your stay and sharing your experience with us. We are happy to learn that you had a satisfactory stay. We hope you will give us another visit soon.
by A traveller
Posted Jan. 3, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by Guest Services, Hotel Management
Thank you for your feedback.
by A traveller
Posted Jan. 1, 2024 on Expedia
No pool, hot tub or gym, even though it is advertide
Comment from Hotel Management
Jan. 3, 2024 by Guest Services, Hotel Management
Dear AdamThank you for sharing your experience with us. We regret any inconvenience caused by the temporary closure of the swimming pool due to maintenance. We are actively working to resolve this issue promptly to ensure a more enjoyable experience for our guests. If there's anything specific you would like us to address or if you have further comments, please feel free to reach out. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a seamless and pleasant stay. Thank you for choosing Travelodge Sydney. Front desk
by A traveller
Posted Jan. 1, 2024 on Expedia
Didnt say that pool and game room was not available to use online when booking still spent almost 450 on a room for one night - should have been a better discount if half the accommodations dont work
Comment from Hotel Management
Jan. 3, 2024 by Guest Services, Hotel Management
Dear MorganThank you for sharing your experience with us. We regret any inconvenience caused by the temporary closure of the swimming pool due to maintenance and updates. We are actively working to resolve this issue promptly to ensure a more enjoyable experience for our guests. If there's anything specific you would like us to address or if you have further comments, please feel free to reach out. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a seamless and pleasant stay. Thank you for choosing Travelodge Sydney.
by A traveller
Posted Jan. 1, 2024 on Expedia
I booked online and somehow ended up with the handicap/accessible room, next to the lobby. Though I was not there to party, it was new year's eve and there was activity until about 2am.
The bath did not have a stopper so I went to several rooms with a staff member to find one. The one we finally found was completely moldy on the underside. The staff member brought it back to the desk to spray it but it did not clean off, even after soaking it in hot water. Needless to say, I did not use it but would have liked a bath to relax.
I had hoped to use the hot tub but there was a sign that the pool and activity room were not available from Dec 4 to Jan 17th, I think. Part of the cost of the room is the amenities. I think the rooms should have been discounted since these amenities were unavailable.
Comment from Hotel Management
Jan. 31, 2024 by Front Desk, Hotel Management
Hi June,First and foremost thank you for taking the time to share your feedback with us on expedia. We would like to express our apologies that you had a negative experience in our hotel.Kindly be advised that our team are striving hard to provide better service to our guests. Thank you
by A traveller
Posted Jan. 1, 2024 on Expedia
People partying kept us up all night til 4:35 am … l called at 2:44 am and 3:21 am … the pool hit tub and gym and pool tables were all closed for renovations … and we weren’t informed… and they moved us to the third floor 10 minutes after we got here the the floor was all wet on main floor and didn’t tell us that there was a New Year’s party going on all night… tv remote didn’t work and fridge wasn’t working and when it did kick in was so liud
Comment from Hotel Management
Jan. 3, 2024 by Guest Services, Hotel Management
Dear TraceyThank you for taking the time to tell us about your experience at the Travelodge Sydney. I am sorry your experience did not meet your expectations, please allow me to express our sincerest apologies. Here at the Travelodge, we continuously strive to meet your expectations. We appreciate the time you took to share your concerns and feedback. It is our hope that you will give us the opportunity to better serve you in the future.
by A traveller
Posted Jan. 1, 2024 on Expedia
We booked this room for new years eve with our children - the pool was closed for a month and nobody notified us … the hotel told me they asked expedia to update the information on their site and expedia would not …. They hold $250 per room for damage deposit which in my opinion is not reasonable… the hotel is dirty—-holes in the wall in our room —- dirty bathtub…. Just gross !!!!! Our New years eve was ruined !!!! No pool , and that was why we were going - so the children could swim!!! And when we arrived they said no refunds because they had a sign on their front door 😂… and we couldn’t leave or we would be charged because less then 24 notice !!!!! I will never stay at this hotel again !!!! GARBAGE!!!!!!!
Comment from Hotel Management
Feb. 1, 2024 by Front desk, Hotel Management
Hi Leona,I'm truly sorry to hear about your disappointing experience, and I can understand how frustrating and upsetting it must have been, especially on New Year's Eve. Dealing with issues like a closed pool, poor room conditions, and uncooperative hotel policies can be extremely disheartening. We will definitely take note of your concerns and we will try are very best to provide better service to our guests in the future.
by A traveller
Posted Dec. 31, 2023 on Expedia
Comment from Hotel Management
Jan. 1, 2024 by GS, Hotel Management
Dear Kelzie,Thank you for sharing your experience with us and you enjoyed your stay at Travelodge Sydney.Guest Services
by A traveller
Posted Dec. 29, 2023 on Expedia
Walls of room were old and stained. Pillows were very hard. Only 1 washcloth for 2 people. We are repeat customers and will be back.
Comment from Hotel Management
Jan. 1, 2024 by GS, Hotel Management
dear Cathy,Thank you for sharing your comments with us following your recent stay at Travelodge Sydney. We have taken note of the areas that needs improvement at Travelodge. Our housekeeping supervisor has been advised to rectify all shortcomings in a timely manner.Thank you for staying at Travelodge Sydney.We are looking forward to welcoming you again.Guest Services
by A traveller
Posted Dec. 4, 2023 on Expedia
Basement rooms felt dirty and the hallway smelled Smokey. Mold in bathrooms, dirt in every corner and carpets that are very dirty. Breakfast ok. Beds felt clean.
Comment from Hotel Management
Dec. 5, 2023 by Front desk, Hotel Management
Thank you for your honest review. Issues will surely be noted.
