Ratings based on 48 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from BROCKVILLE
Posted Apr. 7, 2024
Our room was taken by somebody else, didnt, find out till we opened the door, and people were in there.Switched us to another room with 2 double beds, was supposed to be a queen. Said they had no other rooms, and beds couldn't be put together. Will not be back.......good luck
Comment from Hotel Management
Apr. 9, 2024 by Manager, Hotel Management
Hello STEVE, We apologize for the inconvenience you experienced during your stay. We regret to hear about the room mix-up and the bed size issue. We recommend contacting our management team directly to address your concerns further and improve our services. Thank you for sharing your feedback with us.
by A traveller
Posted Jan. 2, 2024 on Expedia
The area was well lit and safe. The card readers on the side of the building did not work, so that was no fun, but otherwise the facility was clean.
The breakfast offering was good and available all the time really.
Room was spacious and there was a small cooktop, microwave, sink, and mini fridge.
There was a walk in shower that was handicap accessible, so good for those with disabilities.
The wi-fi is free but unsecure.
The fitness center was pretty up to date and in good shape.
Comment from Hotel Management
Jan. 8, 2024 by Manager, Hotel Management
Hello Mary,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel's location safe and well-lit. We apologize for the inconvenience with the card readers, and we appreciate your understanding. It's great to hear that you found our facility clean and enjoyed our breakfast offering. We're pleased that you found your room spacious and well-equipped with amenities. Our goal is to provide comfort for all our guests, including those with disabilities, so we're glad you found the shower setup accessible. We also appreciate your note about the fitness center being up to date. We hope to welcome you back for another pleasant stay in the future.
by A traveller
Posted Nov. 6, 2023 on Hotels
Comment from Hotel Management
Nov. 9, 2023 by Manager, Hotel Management
Dear Guest,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating. If there's anything we can assist you with in the future, please don't hesitate to reach out.
by A traveller from Larchmont
Posted Nov. 6, 2023 on Expedia
All was good. Hot water shower pressure could have been better.
Comment from Hotel Management
Nov. 9, 2023 by Manager, Hotel Management
Hello Russell,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are glad to hear that you had an overall enjoyable stay. We apologize for any inconvenience you experienced with the hot water shower pressure, and we appreciate your feedback as it helps us to improve our services. We hope to have the opportunity to welcome you back in the future.
by A traveller
Posted Nov. 4, 2023 on Expedia
Comment from Hotel Management
Nov. 7, 2023 by Manager, Hotel Management
Hello Casey,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you had a wonderful stay and that you found our facilities to be excellent. It was our pleasure to ensure your comfort and satisfaction throughout your visit. We look forward to welcoming you back on your next trip to the area.
by A traveller
Posted Nov. 2, 2023 on Hotels
Comment from Hotel Management
Nov. 4, 2023 by Manager, Hotel Management
Dear Guest,Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is always striving to improve our guests' experiences and we will address your concerns with the appropriate departments. If you have any further questions or concerns, please feel free to reach out to our management directly.
by A traveller
Good for the price
Posted Oct. 21, 2023 on HotelsPleasant staff. Decent breakfast. Our room had a fridge and microwave, even though it was not listed on their web site.
Safety chain on door was broken but deadbolt worked. Never was able to connect to their WiFi
Comment from Hotel Management
Oct. 22, 2023 by Manager, Hotel Management
Hello Susan,Thank you for your feedback. We're glad you enjoyed our friendly staff and breakfast. We apologize for the inconvenience with the safety chain and WiFi connectivity. We will address these issues promptly.
by A traveller
Posted Oct. 9, 2023 on Hotels
Comment from Hotel Management
Oct. 13, 2023 by Manager, Hotel Management
Hello Roseline,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
by A traveller
Posted Oct. 9, 2023 on Hotels
The service was good, confirmed that I had two beds but they only had one double bed.. two machines did not work near me..
Comment from Hotel Management
Oct. 9, 2023 by Manager, Hotel Management
Dear Guest,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our bed and also our service. We hope to see you again in the future. Thank you for your valuable business.
by A traveller
Posted Oct. 7, 2023 on Hotels
Comment from Hotel Management
Oct. 10, 2023 by Manager, Hotel Management
Hello Brady,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
