Ratings based on 427 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 26, 2024 by Guest Experience Deparment, Hotel Management
Dear Jade,Thank you very much for your excellent review of your stay at Landmar Costa los Gigantes. It has been a pleasure to serve you and make your holiday unforgettable. If you wish, you can share your experience on other platforms so that all users choose our hotel and live a unique experience like yours. We look forward to welcoming you back very soon. We are waiting for you with open arms.Best regards,
by A traveller
Posted Feb. 20, 2024 on Hotels
We spent few days in February. The weather was amazing the hotel is faboulus. Only down point is that should have a bit more vegetarian option in restaurant.
Comment from Hotel Management
Feb. 21, 2024 by Guest Experience Department, Hotel Management
Dear Eva,First of all, allow us to thank you for choosing Landmar Costa los Gigantes for your holidays in Tenerife, as well as for the time you have taken to share your comments with us.There is nothing that can satisfy us more than to read that we have managed to meet every one of your expectations, since every day our team puts all its dedication so that our guests enjoy unforgettable moments with us. We will certainly pass on your kind words to our colleagues, who will be delighted to receive them.It will be a pleasure to welcome you soon at Landmar Costa los Gigantes.Best regards,
by A traveller
Great hotel for families
Posted Feb. 15, 2024 on HotelsFamily friendly and heated pools. Plenty of sun beds for everyone and a warm friendly staff.
There is plenty to do for the kids and housekeeping was excellent.
I would recommend.
The only thing I would say is to have hand sanitizer around the restaurants as all inclusive buffet we need to encourage people cleaning their hands more before eating.
Comment from Hotel Management
Feb. 16, 2024 by Guest Experience , Hotel Management
Dear julie,We would like to express our gratitude for your kind words and having spent your time to pass us your impressions.It is very important for all the staff members of the hotel to receive positive feedback, to know that our work is being appreciated. Thank you for booking our hotel. We are really pleased to hear that you and your family had a lovely time here. We hope to see you again soon.Kind regards,
by A traveller
Posted Jan. 7, 2024 on Expedia
Fabulous staff xx
Comment from Hotel Management
Jan. 8, 2024 by Landmar Costa Los Gigantes, Hotel Management
Dear Alireza Zolghadr,Thank you very much for your kind comments.We are glad to hear that you enjoyed your stay with us and that it was a good choice for your holiday.It is always a pleasure to receive such positive feedback about the hotel and our team.We hope and look forward to your return soon.Best regards,
by A traveller
They have some issues
Posted Jan. 6, 2024 on HotelsIt’s ok needs a bit of work to bring to standards, but some facilities are not available if you book via Expedia better book direct
Comment from Hotel Management
Jan. 8, 2024 by Landmar Costa Los Gigantes, Hotel Management
Dear Keith,We would like to thank you for your kind words and for taking the time to share your impressions with us.It is very important for all the hotel staff to receive positive feedback to know that our work is being appreciated. Thank you for booking our hotel. We are very happy to hear that you and your family had a pleasant stay here. We hope to see you again soon.Best regards,
by A traveller
Posted Jan. 4, 2024 on Expedia
Lovely resort, great facilities!
Comment from Hotel Management
Jan. 8, 2024 by Landmar Costa Los Gigantes, Hotel Management
Dear Nicola Ann,We would like to thank you for your kind words and for taking the time to share your impressions with us.It is very important for all the hotel staff to receive positive feedback to know that our work is being appreciated. Thank you for booking our hotel. We are very happy to hear that you and your family had a pleasant stay here. We hope to see you again soon.Best regards,
by A traveller
Posted Nov. 16, 2023 on Expedia
Great facilities and lovely pool but we were really disappointed by the customer service. We won’t go back!
Comment from Hotel Management
Nov. 16, 2023 by Guest Experience, Hotel Management
Dear Dawn,Thank you for choosing our resort for your stay and for sending us your comments.We are sorry to hear that your experience did not live up to your expectations. In order to correct the actions that were not up to your standards, we would like you to mention which aspects were not up to your expectations in terms of our customer service, as this is reflected in most of the comments as excellent. Thank you for taking the time to write your opinions and comments about your stay with us. Best regards,
by A traveller
Posted Nov. 5, 2023 on Expedia
We booked accomodation with ocean view but did get garden view (no ocean to see)
Comment from Hotel Management
Nov. 6, 2023 by Landmar Costa Los Gigantes, Hotel Management
Dear Gabrielius,First of all we would like to thank you for choosing us as your holiday destination. With regard to your comment, we would like you to know that you were allocated a room which, in our system, is classified as sea view. However, it is possible that the view may be interrupted by a palm tree... However, it is still a sea view.Because of this, you could have discussed your complaint with reception or public relations and together we could have found a solution to your problem and offered you a better stay.We hope that you will still wish to visit us again, as we will be waiting for you with open arms.Best regards,
by A traveller
Posted Nov. 3, 2023 on Expedia
The staff was always very friendly and polite. Hotel looks beautiful. Kids had lot's of entertainment but I wish kids klub lasted few more hours.
The only minus - when checking out early there's no chance of getting any food (even though you're still entitled to get a meal)
Comment from Hotel Management
Nov. 3, 2023 by Guest Experience , Hotel Management
Dear Katarzyna,Thank you very much for your kind comments.We are glad to know that you enjoyed your stay with us and that it has been a good choice for your vacation.It is always a pleasure to receive such positive feedback about the hotel and our team.We hope and wish you to come back soon.a cordial greeting
by A traveller
Posted Oct. 26, 2023 on Expedia
Comment from Hotel Management
Nov. 16, 2023 by Landmar Costa Los Gigantes, Hotel Management
Dear Chen,On behalf of the entire Landmar team we would like to thank you for the good rating received and for taking the time to send us your review through our social networks. We are pleased to know that your stay with us was excellent.We look forward to welcoming you back soon.Best regards,
