Ratings based on 356 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Hotels
by A traveller from Aldie
Posted Jan. 16, 2024 on Expedia
Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.
Comment from Hotel Management
Jan. 17, 2024 by María Fdez. de Valderrama
Voice of Customer Coord, Hotel Management
Dear Mr. Harry,Greetings from the RedLevel of the Palacio de Isora, a Gran Meliá Hotel!Many thanks for your review of your recent visit. We are delighted to hear that the tranquil ambiance and superb dining options contributed to a peaceful and relaxing retreat for you. It’s wonderful to know that our convenient location enhanced your exploration of the island, allowing for easy travel and an enriched experience of Tenerife’s beauty. Should you choose to return, our dedicated team will be on hand to curate more exceptional experiences, ensuring your next stay is even more memorable. We are committed to providing intuitive personal service and an unrivalled fine dining experience that reflect the simple pleasures and understated elegance in every detail. Step into a world of the exceptional with us once more, as we continue to honor our dedication to a life well-lived.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator
by A traveller
Posted Dec. 2, 2023 on Expedia
by A traveller
Posted Sep. 12, 2023 on Expedia
Excellent quite facility in a big hotel.
Comment from Hotel Management
Sep. 13, 2023 by Manuel Barrios, Guest Experience Manager, Hotel Management
Dear Igor,Thank you for positively reviewing your experience.We are happy that everything was to your satisfaction. We always aim to meet and where possible exceed our guests' expectations and appreciate your kind feedback.We hope to have the pleasure of welcoming you back for another exceptional stay in the future. Kind regards,Manuel Barrios, Guest Experience Manager
by A traveller
Posted May 30, 2023 on Expedia
Amazing property with a nice public beach and promenade right outside. Friendly staff, great food, good drinks, nice room, incredible views. Can’t ask for much more. Great way to spend the weekend, or a week.
My one and only complaint were that the light switches in the room were difficult to operate at times.
Comment from Hotel Management
May 31, 2023 by Manager, Hotel Management
Dear Derek,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you enjoyed your visit and that you appreciated our stylish establishment.We are also pleased to know that our cuisine was to your liking and that the breathtaking views had a positive impact on your stay.We apologise for any inconvenience you experienced with the light switches in your room. We understand that this may have been a minor issue during your stay, and we will have our maintenance team investigate and take any action necessary.Furthermore, we strive to provide our guests with the best possible experience, so we are delighted to know that you felt our team upheld the high level of service we are known for.Your feedback is invaluable to us as we strive to give every guest the memorable stay they deserve, and your comments help us to achieve that goal.It would be a pleasure to welcome you again. Kindest regards,
by A traveller
Posted May 22, 2023 on Expedia
We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.
Comment from Hotel Management
May 26, 2023 by Manager, Hotel Management
Dear Simon,Thank you for taking the time to share your feedback about your recent stay at our hotel.We are delighted to know that you have chosen to stay with us on multiple occasions since 2016 and appreciate your loyalty. However, we are truly sorry to hear that your recent experience did not meet your expectations. We regret to hear that you felt our high standards were not upheld and we have noted your comment regarding the furniture in your room. Rest assured we will address these issues with our team to ensure improvements are made. We apologize for any inconvenience this may have caused during your stay. Regarding the quality of food in our restaurants, we pride ourselves on offering a diverse range of internationally renowned dining experiences, and we are disappointed to hear that on this occasion your experience did not meet your expectations. We will share your feedback with our culinary team for evaluation. We also appreciate your comments about the sunbeds around the RedLevel pool and garden, and we will take the necessary steps to ensure they are properly maintained and cleaned. Once again, we apologize for any inconvenience you experienced during your stay.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you have come to expect from us. Sincerely,
by A traveller
Posted May 9, 2023 on Expedia
Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary
Comment from Hotel Management
May 26, 2023 by Manager, Hotel Management
Dear Sir,Thank you for this kind review.It is wonderful to hear that you enjoyed your stay with us. Your kind words about our team members are truly appreciated and inspire us to continue upholding our high standards of service.Thank you for also mentioning our breakfast, we understand the importance of starting the day off right with a quality meal.We hope to welcome you back in the future.Best wishes,
by A traveller
Posted Nov. 24, 2022 on Expedia
by A traveller
Posted Nov. 23, 2022 on Expedia
by A traveller
Posted Jul. 15, 2022 on Expedia
This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”.
