Ratings based on 407 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Excellent
Posted Jan. 31, 2024 on HotelsEverything was perfect from staff to the facilities. Great food great gym plenty of parking. Will definitely be back
Comment from Hotel Management
Feb. 23, 2024 by EW, Hotel Management
Dear Mr. Darren,It was a pleasure welcoming you in our hotel! We are so happy to read about your experience. It makes us smile that you use the word "perfect" for describing our hotel and services. Great! Thank you so very much for your recent stay and your review. We hope to welcome you soon in our hotel. Warm regards,
by A traveller
Posted Oct. 12, 2023 on Expedia
The hotel lacks hospitality
Comment from Hotel Management
Oct. 13, 2023 by Nena, Hotel Management
Dear Somil,Thank you for your review. Unfortunately we do not recognise this problem as we have not heard of any issues during your stay. Please be so kind to contact us, so we can figure out what went wrong and how we can improve our services for your next visit.Warm regards,Nena - Team Leonardo
by A traveller
Not worth of the price
Posted Sep. 20, 2023 on HotelsWardrobe doors doesn’t close properly, so light thru glass doors was shining all night. After visitor slipper were left in room. Gym was not working from 6:30 as it should be. There were no personal stuff in wellness, was explained that they are late, watter heat in shower in wellness in change room does not regulate, it is so hot. When cheking out as a standart i was asked “how was my stay?” After i said not good, they haven’ ask what was not good. Just after after silence minute commented that stay was already paid. Positive - personal stuff in breakfast erea were very nice.
Comment from Hotel Management
Oct. 30, 2023 by EW, Hotel Management
Dear Gerda,Thank you for your review. I'm so sorry to read that you aren't very thrilled about your recent experience in our hotel. Regarding the wardrobe doors, I am truly sorry that this has happened, I can imagine this is disturbing as you would like to sleep well. Unfortunately, our Personal Trainer was 15 minutes later that specific day due to big traffic jam. We can imagine that this is not a nice start of the day. Last, please accept my sincere apologies about your check-out experience, that they haven't asked what was not good. These honest feedback about your experience helps us to improve our service. We always strive to the best guest service as possible and unfortunately, we were not able to do this during your stay. I have directly shared your experience with the team so we can improve this for the future. On your next visit, please do not hesitate to let us know directly if there is anything, we can do to make your visit with us even more to your liking. Our team would have wanted to have made your visit truly memorable.Hopefully we will have this chance on your next visit. We will be looking forward to your return!Warm Regards, Team Leonardo Royal Hotel Den Haag Promenade
by A traveller
Posted Sep. 19, 2023 on Hotels
by A traveller
Posted Aug. 6, 2023 on Expedia
by A traveller
Posted Jul. 18, 2023 on Expedia
2nd extended stay here (both times 12 days ). Physical property very nice, great rooms, comfortable bed, great AC, decently run. My reason for only giving it average service is that the personal attention to customers does not equal the high-end that it exudes. Not that I'm looking to be pampered, but when a customer comes to the bar, he/she is the focus point, NOT talking to your co-workers or making pitchers of drinks for later. This is a management problem, as the well groomed and high-end staff, doesn't know how to interact with customers. Frequency is way too low, and attention to customers progress in drink, meal, bill, etc is inattentive. The food: last year the chef was super creative and presented interesting and extremely well prepared fresh ingredients. This year remnants of the same menu still existed, but cooking was 3 notches down, and food seems like it is being used from leftover breakfast buffet ingredients. All this shouldn't take you away from this solid hotel, for the rooms are excellent, and when shopped appropriately the price can be good. My comments are as much for staff as customers: manage better, respect your customers needs and attention, and be the role you exude, a "service-first" establishment.
by A traveller
Posted Jun. 29, 2023 on Hotels
by A traveller
Posted May 6, 2023 on Hotels
by A traveller
Posted Jan. 19, 2023 on Expedia
Over all very satisfied. hoping to stay there again
by A traveller
Posted Dec. 6, 2022 on Expedia
