Ratings based on 959 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from ORANGE
Posted Feb. 22, 2024 on Expedia
They say breakfast included but they fail to say you only get bread, coffee, and fruit. You have to pay “extra” for the actual served made to order food. The VIP upgrades are not worth it at this hotel.
Comment from Hotel Management
Feb. 22, 2024 by Colmenares, Hotel Management
Dear Maria, we appreciate the time that you has been taken to send us your comments about the experience during your last stay with us, we are sorry for the inconvenient, and well take corrective actions in this respect SincerellyJosé Enrique Colmenares AlcocerOperations Director
by A traveller
Posted Feb. 9, 2024 on Hotels
Comment from Hotel Management
Feb. 14, 2024 by Colmenares, Hotel Management
Estimado Eduardo, agradecemos el tiempo que se ha tomado para calificar nuestro servicio, me gustaría de ser posible si pudiera detallarme que fue lo que influyo para que su calificación fuera de 6 , que nos hizo falta para que usted tuviera una estancia totalmente placenteraAgradeciendo nuevamente su atención, quedo a sus órdenesJosé Enrique Colmenares AlcocerDirector de Operaciones
by A traveller
Posted Jan. 4, 2024 on Expedia
Comment from Hotel Management
Feb. 14, 2024 by Colmenares, Hotel Management
Estimado Samuel, apreciamos su calificación y esperamos tener la oportunidad de volver a servirle en un futuroSinceramenteJosé Enrique Colmenares AlcocerDirector de Operaciones
by A traveller
Posted Dec. 18, 2023 on Expedia
Comment from Hotel Management
Dec. 18, 2023 by Colmenares, Hotel Management
Buenos días estimada Alma, lamento mucho que no hayamos podido cubrir tus expectativas en su última estancia con nosotros, me gustaría de ser posible me comparta su experiencia más a detalle a fin de poder tomar las medidas correctivas pertinentes, esperamos nos brinde la oportunidad de volver a atenderle en su próxima visita a Tijuana SinceramenteJosé Enrique Colmenares Alcocer
by A traveller
Posted Dec. 11, 2023 on Hotels
Comment from Hotel Management
Dec. 11, 2023 by Colmenares, Hotel Management
Estimado Homero, agradecemos el tiempo que se ha tomado para calificar nuestro servicio, esperamos tener la oportunidad de volver a servirle en su proxima estadía en TijuanaSinceramenteJosé Enrique Colmenares AlcocerDirector de Operaciones
by A traveller
Posted Dec. 6, 2023 on Expedia
Rooms were not clean. Poor water pressure. Limited dining around hotel.
Comment from Hotel Management
Dec. 6, 2023 by Colmenares, Hotel Management
Dear George, we are really sorry for the inconvenient that you had during your last stay with us, we has been taken corrective action al this respect, we hope to have the opportunity to serve you again in the futureSincerely José Enrique Colmenares AlcocerOperations Director
by A traveller from Long Beach
Posted Nov. 19, 2023 on Expedia
Comment from Hotel Management
Dec. 11, 2023 by Colmenares, Hotel Management
Estimado Carlos, agradecemos enormemente el tiempo que se ha tomado parea calificar nuestro servicio, esperamos tener la oportunidad de volver a servirle en un futuro próximoCordialmenteJosé Enrique Colmenares AlcocerDirector de Operaciones
by A traveller
Posted Oct. 30, 2023 on Hotels
Comment from Hotel Management
Oct. 30, 2023 by Recepción, Hotel Management
Muchas gracias, esperamos nos visite pronto, en su casa Hotel Palacio Azteca
by A traveller
Posted Oct. 29, 2023 on Expedia
Staff was friendly, my room was clean, clean sheets and pillows. The food available for room service was very good. Would recommend.
Elevator wasn’t working during my stay but stairs don’t bother me.
Comment from Hotel Management
Oct. 30, 2023 by Gerardo Delgado / Guest Service Management, Hotel Management
Dear Amy: Thank you so much for rating our property! Guest Comments are an excellent tool for improvement. As a matter of recognition, we highly appreciate your comments as they invite us to strive and keep offering the best from all staff members!
by A traveller
Posted Oct. 24, 2023 on Expedia
Estaba muy sucio el baño
Comment from Hotel Management
Oct. 24, 2023 by Colmenares, Hotel Management
Estimado José, agradecemos el tiempo que se ha tomado para enviarnos sus comentarios, tomaremos las medidas correctivas pertinentes para mejorar y esto no se repita, esperamos tener la oportunidad de volver a servirle en su próxima estancia en TijuanaSinceramenteJosé Enrique Colmenares AlcocerDirector de Operaciones
