Ratings based on 943 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 2, 2024 on Expedia
Nothing
Comment from Hotel Management
Feb. 2, 2024 by ANA InterContinental Tokyo, Hotel Management
Dear Randy,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo
by A traveller
Posted Jan. 21, 2024 on Hotels
Very clean. Beautiful update in the upgraded room. Shower was amazing!
Comment from Hotel Management
Jan. 23, 2024 by ANA InterContinental Tokyo, Hotel Management
Dear Maren,Thank you for sharing your positive feedback with us! We are very pleased to read that we were able to accommodate your needs with your room shower and the comfortable room. Your feedback is a source of inspiration, driving us to continue delivering incredible service to all our valued guests. We look forward to the pleasure of hosting you again.Warm regards,ANA InterContinental Tokyo
by A traveller
Posted Jan. 21, 2024 on Expedia
The staff is very nice and accommodating and the location of the hotel is very convenient. Close to everything.
Comment from Hotel Management
Jan. 23, 2024 by ANA InterContinental Tokyo, Hotel Management
Dear Shiela,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you had a pleasant experience during your stay.It's wonderful to know that our team members' hospitality and convenient location contributed to making your stay enjoyable. Your kind words inspire incredible enthusiasm within our team – thank you for sharing your positive feedback!We look forward to the pleasure of welcoming you back to ANA InterContinental Tokyo in the future.Warm regards,ANA InterContinental Tokyo
by A traveller
Posted Jan. 20, 2024 on Expedia
The staff were great, a very convenient location but the rooms on the non executive floors are getting very old. The first and second floor lounge was great and parking was good too. I feel it is a bit overpriced.
Comment from Hotel Management
Feb. 2, 2024 by ANA InterContinental Tokyo, Hotel Management
Dear Ruth,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your positive feedback regarding our team members, convenient location and the lounge.We would like to inform you that our property is currently undergoing renovations, and we are excited to announce that some of our upgraded rooms are now available. We would be delighted to welcome you back and have you experience our new rooms, which may exceed your expectations.Warm regards,ANA InterContinental Tokyo
by A traveller
Posted Jan. 19, 2024 on Hotels
Comment from Hotel Management
Jan. 21, 2024 by ANA InterContinental Tokyo, Hotel Management
Dear Guest,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo
by A traveller
Posted Jan. 19, 2024 on Expedia
My stay was highly enjoyable, the staff were very kind and helpful, and the rooms are great! Only thing that could have made it better: if the hot water had been much warmer.
Comment from Hotel Management
Jan. 19, 2024 by ANA InterContinental Tokyo, Hotel Management
Dear Jonathan,Thank you for taking the time to share your feedback with us. We are delighted to hear that your stay was highly enjoyable, and we appreciate your kind words about our staff and rooms.We also want to extend our sincere apologies for any inconvenience you experienced with the hot water temperature. Your feedback is important, and has passed to our engineer team to make adjustments.We look forward to the pleasure of welcoming you back and providing you with an even more exceptional experience.Warm regards,ANA InterContinental Tokyo
by A traveller
Posted Jan. 1, 2024 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by ANA InterContinental Tokyo, Hotel Management
Dear Taku,Thank you very much for your very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo
by A traveller
Posted Dec. 31, 2023 on Expedia
The property does need an upgrade, our room was very dated.
Comment from Hotel Management
Jan. 5, 2024 by ANA InterContinental Tokyo, Hotel Management
Dear Melvin,Thank you for taking the time to share your experience with us. It saddens us to learn that your room didn't fully meet your expectations during your stay. We genuinely apologize for any inconvenience you may have experienced.We would like to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We sincerely hope to welcome you back for an enhanced experience.Warm regards,ANA InterContinental Tokyo
by A traveller from Honolulu
Posted Dec. 24, 2023 on Expedia
Comment from Hotel Management
Dec. 25, 2023 by ANA InterContinental Tokyo, Hotel Management
Dear Neng,Thank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo
by A traveller
Posted Dec. 23, 2023 on Hotels
Comment from Hotel Management
Dec. 25, 2023 by ANA InterContinental Tokyo, Hotel Management
Dear Karen,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo
