Ratings based on 472 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 2, 2023 on Hotels
by A traveller from Northbrook
Posted Oct. 3, 2023 on Expedia
The best 1st class
by A traveller
Posted Sep. 11, 2023 on Hotels
by A traveller
Posted Aug. 5, 2023 on Expedia
by A traveller from Miami
Posted Jun. 30, 2023 on Expedia
Fantastic hotel, wonderful services staff, very impecable property. Amazing ending December 31 2022. This people from the hotel were extraordinary adorable!!!!!
by A traveller
Posted May 10, 2023 on Expedia
Perfect stay
by A traveller from Bronxville
Posted Apr. 30, 2023 on Expedia
This was our first visit to Japan and we have traveled extensively in the past ten years. Friends recommended Shangri-La so we stayed overnight when we landed in Japan before heading to Kyoto and Hiroshima. We checked back into Shangri-La at the end of our trip for three more nights in Tokyo before flying back to the US. The positives about this hotel are too numerous to mention. The service provided by every member of the staff is impeccable…truly next level. The hotel facilities are beautiful and perfectly maintained. As newcomers to Japan, we hadn’t known in advance how much we’d rely on the bullet trains to move around the country and Shangri-La is right next door to Tokyo Station (the hotel lobby is on the 28th floor so it’s high above the bustle of the street and the trains…and the views are wonderful!) so it’s location is excellent! The concierge is incredibly helpful in planning dinners and guided tours and the hotel restaurants are excellent if you want to dine in. Shangri-La is a six star hotel on every dimension. We’ll be back!!
Comment from Hotel Management
May 3, 2023 by Shangri-La Tokyo, Hotel Management
Dear Joanne, Thank you for choosing to stay at Shangri-La Tokyo upon your first visit to Japan, and for taking your valuable time to share your experience via expedia, since it is these comments that allow us to strive for improvement in our services. We are delighted to learn that you had enjoyed your stay, and greatly appreciate your kind compliments, including your feedback about our prime location adjacent to Tokyo Station as well as our service and facilities. Additionally, we greatly appreciate your compliments to our staff, notably our Concierge team, since I am sure your kind recognition will motivate them to strive to further create memorable moments for our valued guests. Once again, we thank you for choosing to stay with us and look forward to welcoming you back to the hotel in the not too far future. Yours sincerely, Matthias Y. SutterGeneral Manager Shangri-La Tokyo
by A traveller
Posted Apr. 29, 2023 on Expedia
Great for lux and easy access to Tokyo station.
Comment from Hotel Management
May 3, 2023 by Shangri-La Tokyo, Hotel Management
Dear Renee, Warm greetings from Shangri-La Tokyo and it was our pleasure to welcome you to the hotel. Additionally, we greatly appreciate your time to share your valuable comments through expedia. We are happy to learn that you had enjoyed your stay and we thank you for your kind compliments regarding the hotel and its location. We look forward to welcoming you back in the not too far future and please do let us know if we can be of assistance. Yours sincerely, Matthias Y. SutterGeneral ManagerShangri-La Tokyo
by A traveller from Johnstown
Posted Mar. 21, 2023 on Expedia
Overall the property is beautiful and impeccable, which one would expect from Shangri-La. I had been trained/treated by other Shangri-La hotels with small daily touches such as chocolates, notes, etc.. There were no such daily gifts at this Tokyo hotel which seemed like a small miss. That said on the negative side, the cleaning staff bent a new USB cable that was left plugged into the outlet and we were not notified. Fortunately we were able to straightened and it still worked.
Comment from Hotel Management
Apr. 21, 2023 by Shangri-La Tokyo, Hotel Management
Dear Ed, Thank you for your continued patronage to Shangri-La and for choosing to stay with us during your visit to Tokyo. At the same time, please allow us to apologise for the belated response. We thank you for your valuable time to share your feedback via expedia, since it is these comments that allow us to strive for improvement in our services. We have taken note of the missing Shangri-La touches that were expected, as well as our cleaning staff’s unprofessional service, and wish to extend our apologies for the inconvenience encountered. Please rest assured that we have taken actions to review the processes and procedures of the relevant services, and will continue to re-train the staff to prevent reoccurrences in the future. In closing, we wish to thank you for your kind comments and continued support to Shangri-La, and hope we will have the pleasure to welcome you back to Shangri-La Tokyo in the not too far future.Yours sincerely, Matthias Y. SutterGeneral ManagerShangri-La Tokyo
by A traveller
Posted Mar. 15, 2023 on Expedia
Check in was ok, but both restaurants were closed and i was not told nor offered any compensation to make up for it. Room service food was really poor.
Internet and airplay was really glitchy. Spa was lovely and frankly the best part of the stay.
Comment from Hotel Management
Apr. 21, 2023 by Shangri-La Tokyo, Hotel Management
Dear Sophy Thank you for choosing to stay at Shangri-La Tokyo upon your visit to Tokyo, and we appreciate your valuable time to share your feedback via expedia, since it is these comments that allow us to strive for improvement in our services. Further, allow us to apologize for the belated response. First and foremost, allow us to extend our apologies for the inconvenience caused due to the restaurant business hours. Additionally, we regret to learn that our in-room dining offerings, as well as our internet connection and airplay functions did not meet your expectations. Kindly rest assured that these inconveniences had been brought to the attention of the relevant senior management for review and improvement. On the other hand, we are delighted to learn that you had enjoyed your experience at the Chi Spa and extend our appreciation for your kind compliments. Once again, allow us to extend our apologies for the inconvenience caused, and hope we shall be given the opportunity to welcome you back to the hotel in the future. Yours sincerely, Matthias Y. SutterGeneral ManagerShangri-La Tokyo
