Note fondée sur 26 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,5 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Grand rental with a private entrance.
Publié le 23 janv. 2024 sur HotelsTruly an amazing property. The unit we had was on the ground floor, with a private entrance.
The unit was especially clean, well organized and outfitted.
We had a little trouble with the check in.
Our unit was locked upon arrival. It took close to two hours to finally get into the unit with help from security.
I was impressed and yet annoyed with the communication.
My questions were answered by email very quickly.
Yet, I was not able to get a hold of the booking agency or the home owner by phone.
The back and forth emails (after I repeatedly request a phone call) only added to my check in frustration.
I had to cancel a dinner with long time friends.
Thankfully, we had time to make our dinner up.
Overall, I would stay at this rental again without a hesitation.
In advance, I'd let them know exactly when I'll arrive and request someone double check the unit, insuring a smooth check in process
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Kevin, Gestion de l’hôtel
Dear Steven, thank you for a detailed review. We are delighted to know you had a wonderful time staying at our apartment! Apologies for the inconveniences you faced. Our call center works 24/7 and sometimes gets overwhelmed with calls, resulting in delay in response. It was a pleasure hosting you and we will be happy to accommodate you again!
par un voyageur
Publié le 14 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 janv. 2024 par Kevin, Gestion de l’hôtel
Dear Haley, thank you for providing feedback. We apologize that your expectations. We will use this experience to improve our services. Thank you for staying with us. Kind regards, Kevin. Globalstay team.
par un voyageur
Stay away from this place
Publié le 4 janv. 2024 sur HotelsStay away from this place. Paid in full and never stayed there. Hours before arrival I was asked to pay an additional $200.00 via PayPal. (Did not pay it) This company had my credit card on file. Seems like this location is run by thieves and scammers. Never received a refund. Go somewhere else in Toronto.
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Kevin, Gestion de l’hôtel
Dear Doug. We apologize for the inconveniences you faced. We provide self check-in for our guests and have a list of requirements in order to provide our guests with instructions. Please note, that the requiremements are stated on the listing page. Unfortunately, you refused to fulfill few of the requirements, and as such, we could not proceed with the check-in procedure. Regarding the refund, since there was no cancelation request from you, the reservation stayed active, as such, there was no refund. Regards, Kevin. Globalstay team.
par un voyageur
Publié le 27 nov. 2023 sur Expedia
Todo bien muchas gracias.
Commentaires de Gestion de l’hôtel
29 nov. 2023 par Kevin, Gestion de l’hôtel
Dear Roberto, thank you for the review. We are delighted to know you had a wonderful stay! It was a pleasure hosting you and we hope to accommodate you again!
par un voyageur
Publié le 23 nov. 2023 sur Expedia
This property was advertised as 3 minute walk to Scotia Bank Arena. It was a 35 minute walk. It was also advertised as having a pool and hot tub but we found out once arriving that because we only stayed four nights that we did not have access. These errors in the Hotels.com advertisement need to change.
Commentaires de Gestion de l’hôtel
24 nov. 2023 par Kevin, Gestion de l’hôtel
Dear Brian, thank you for writing a feedback. We apologize for the inconvenience. We will look into the advertisement and see what can be changed. Thank you for staying with us.Kind regards, Kevin. Globalstay team.
par un voyageur
Publié le 21 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 nov. 2023 par Kevin, Gestion de l’hôtel
Dear Tiffany, thank you for rating our services.We will use this experience to improve our services. Thank you for staying with us! Kind regards, Kevin. Globalstay team.
par un voyageur
Publié le 22 oct. 2023 sur Expedia
The location and pool saves this place but otherwise quite disappointing. They charged us for an additional guest (we are two parents with three little ones) and then didn’t leave enough blankets or towels, and only half a roll of toilet paper for a two night stay. Communication was quick but abrupt and often inaccurate (told us pool was on wrong floor, gave us wrong code for parking fob access etc). And the clincher - the cold water was HOT and when I contacted them for help explaining this meant we had no drinking water - they said they’d get back to us in 72 hours, which was longer than the booking itself! Other disappointments included. I be all out blinds and bright lights shining in all night and a very measly shower. But the location and pool were perfect!
Commentaires de Gestion de l’hôtel
3 nov. 2023 par Kevin, Gestion de l’hôtel
Dear Nicole, thank you for the detailed feedback. We are glad to know you enjoyed our location and facilities. We apologize for the inconveniences during your stay. Since we are not a hotel, but private apartments we provide toiletries for the first night stay. It is weird that there were not enough blankets, unfortunately our customer support team did not receive a request for or complaint about the lack of blankets. When we received the complaint about hot water running from both taps, we sent a request to the building management. They provided us with a respond that the maintenance team would arrive in a within 72 hours to investigate and fix the issue. Thank you for staying with us.Kind regards, Kevin. Globalstay team.
par un voyageur
Publié le 6 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2023 par Kevin, Gestion de l’hôtel
Dear Guest, thank you for the feedback, We will use this experience to improve quality of our services and provide our guests with best accommodation experience.
par un voyageur
Publié le 26 sept. 2023 sur Expedia
They were unable to provide me a parking pass upon request.. no toilet paper in the bathrooms.
Commentaires de Gestion de l’hôtel
3 oct. 2023 par Kevin, Gestion de l’hôtel
Dear Josh, thank you for the feedback. We apologize for the inconveniences. We could not provide you a parking space, because everything was booked by that time. Thank you for staying with us.Kind regards, Kevin. Globalstay team.
par un voyageur
Publié le 26 sept. 2023 sur Expedia
The information for this property are not accurate, it is no way the distance to the Scotiabank Arena is a 3 minutes walk. It created us extra expenses that we did not plan for.
The instructions are incomplete and you have to figure out each step.
Commentaires de Gestion de l’hôtel
3 oct. 2023 par Kevin, Gestion de l’hôtel
Dear Guest, thank you for the feedback. We apologize for inconveniences. Our instructions contain everything our guests need in order to get to the condos. Unfortunately we did not receive any complaints or messages regarding the instructions from you. Our customer support team would have helped you with the issue. Kind regards, Kevin. Globalstay team.
