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Oaks Townsville Hotel

Property class: 4.5
4.5-star luxury aparthotel near Maritime Museum of Townsville

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Photo gallery for Oaks Townsville Hotel

Lunch, dinner served; local and international cuisine, ocean views
Property amenity
Desk, iron/ironing board, cribs/infant beds, free WiFi
Meeting facility
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Washer
  • Dryer
  • Parking included
  • Free WiFi

Explore the area

View in a map
81 Palmer Street, South Townsville, QLD, 4810
  • Place, Maritime Museum of Townsville
    ‪3 min walk‬
  • Place, Museum of Tropical Queensland
    ‪7 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪8 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪9 min drive‬

Room options

Mount Stuart Studio Apartment

  • Sleeps 2

View all photos for Two Bedroom Dual Key

Desk, iron/ironing board, cribs/infant beds, free WiFi

Two Bedroom Dual Key

  • 94 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 2 Twin Beds and 1 King Bed

View all photos for Studio Apartment

Desk, iron/ironing board, cribs/infant beds, free WiFi

Studio Apartment

  • Sleeps 2

View all photos for Studio

Room amenity

Studio

9.0 out of 10
Wonderful
(4 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Mt Stuart Studio

Room amenity

Mt Stuart Studio

  • Mountain view
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for City Studio

View from room

City Studio

8.6 out of 10
Excellent
(4 reviews)
  • Water view
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Mt Stuart Studio-No Housekeeping

  • Sleeps 2

View all photos for City Scape Studio Apartment

Desk, iron/ironing board, cribs/infant beds, free WiFi

City Scape Studio Apartment

  • Sleeps 2

View all photos for Two-Bedroom Dual Key Apartment

Desk, iron/ironing board, cribs/infant beds, free WiFi

Two-Bedroom Dual Key Apartment

  • Sleeps 4

About the area

Townsville

South Townsville stay.Within a 15-minute walk of this South Townsville aparthotel, you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery. Museum of Tropical Queensland and Cultural Centre Townsville are also within 2 miles (3 km).
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What's nearby

  • Maritime Museum of Townsville - 3 min walk - 0.3 km
  • Museum of Tropical Queensland - 7 min walk - 0.6 km
  • Magnetic Island Ferry Terminal - 8 min walk - 0.7 km
  • The Strand Beach - 13 min walk - 1.1 km
  • Castle Hill - 20 min walk - 1.7 km

Getting around

  • Townsville Station - 9 min drive
  • Townsville, QLD (TSV) - 21 min drive

Restaurants

  • ‪Commonwealth Hotel - ‬11 min walk
  • ‪Grill'd - ‬8 min walk
  • ‪The Pier - ‬3 min drive
  • ‪Rock Paper Scissors the Strand - ‬2 min drive
  • ‪Hooch and Fellow - ‬14 min walk

About this property

Oaks Townsville Hotel

4.5-star luxury aparthotel near Maritime Museum of Townsville
There's a restaurant on site. WiFi and wired Internet are free in public spaces. Oaks Townsville Hotel offers its guests an outdoor pool and a fitness center. An arcade/game room, tour/ticket assistance, and laundry facilities are also featured at the luxury Oaks Townsville Hotel. Self parking is free.

This 4.5-star Townsville aparthotel is smoke free.

  • 104 guestrooms or units
  • 11 levels
  • Built in 2008
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Elevator
  • No smoking on site
  • 1 conference room
  • Dining venue
Oaks Townsville Hotel offers 104 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Similar properties

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Aquarius on the Beach
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  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, 1,002 reviews
The price is CA $143
CA $157 total
includes taxes & fees
Apr 19 - Apr 20
Aquarius on the Beach

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Crib: AUD 20 per night

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • TV with cable channels

Outdoor areas

  • Balcony

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk
  • Meeting room

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Smoking not allowed

Services and conveniences

  • Daily housekeeping
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Tour and ticket assistance

Things to do

  • Arcade/game room
  • Gym
  • Boat tours nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 104 units
  • 11 floors
  • Built in 2008
  • Double-glazed windows

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 9:30 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted. 

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Oaks M
Oaks M Palmer
Oaks M Palmer Hotel
Oaks M Palmer Hotel South Townsville
Oaks M Palmer South Townsville
Oaks M Palmer Apartment South Townsville
Oaks M Palmer Apartment
Oaks Metropole Hotel South Townsville
Oaks Metropole South Townsville
Oaks Metropole
Oaks Metropole Townsville
Oaks Metropole Hotel
Oaks Townsville Metropole
Oaks Townsville Metropole Hotel Aparthotel
Oaks Townsville Metropole Hotel South Townsville
Oaks Townsville Metropole Hotel Aparthotel South Townsville

Oaks Townsville Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 823 out of 1578 reviews
Rating 8 - Good. 541 out of 1578 reviews
Rating 6 - Okay. 134 out of 1578 reviews
Rating 4 - Poor. 53 out of 1578 reviews
Rating 2 - Terrible. 27 out of 1578 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, room comfort
Great apartment that had everything we needed. Comfortable bed. Adequate cooking facilities for simple meals. There was also a dishwasher, washing machine and tumble dryer which we really appreciated! Unfortunately it rained for most of our stay so we couldn’t use the pool but the gym was good. We are really thankful to the reception staff who made sure we didn’t miss our bus when we left. We would definitely stay again!
Stayed 2 nights in Jan 2026

10/10 Excellent

Brett

Liked: Cleanliness, amenities, property conditions & facilities
As always great stay. Clean room. Great staff.
Stayed 1 night in Dec 2025

10/10 Excellent

Mariajose, Fort Wayne

Stayed 1 night in Dec 2025

4/10 Poor

Grant, Redcliffe

Travelled with partner
Disliked: Property conditions & facilities
Very tired room. Furniture broken and the room smelt mouldy.
Stayed 1 night in Dec 2025

10/10 Excellent

Roy, Townsville

Liked: Cleanliness, amenities, property conditions & facilities
Love staying at Oaks
Stayed 1 night in Dec 2025

10/10 Excellent

luke

Liked: Cleanliness, amenities, property conditions & facilities
Room was clran and inviting, reception staff were warm and welcoming upon arrival and were happy to assist with any inquiries i had during my stay.
Stayed 2 nights in Dec 2025

2/10 Terrible

Paul

Stayed 2 nights in Nov 2025

8/10 Good

Darren

Business traveller
Liked: Cleanliness, amenities
Very comfortable and spacious room. Quiet away from the hustle of main restaurants and shops, but a short 5 to 10 minute walk to them. Nice pool and great service.
Stayed 1 night in Nov 2025

8/10 Good

Darren

Business traveller
Liked: Cleanliness, room comfort
Wonderful spacious room, great view and easy access to city, restaurants and shopping centre.
Stayed 3 nights in Nov 2025

8/10 Good

Terry

Liked: Room comfort
House keeping & maintenance need improvement
Stayed 6 nights in Nov 2025

8/10 Good

jeeni

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
perfect
Stayed 2 nights in Nov 2025

8/10 Good

Darren, Mount Eliza

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room was clean and tidy. Staff were pleasant. Thought the area was average until we went out Friday night and found it was the place to be. Great spot. Toilet flush button got jammed a couple of times but okay. Please could someone get low fat milk; my wife says most people drink it now. Long life is pretty awful but tolerable (just) for an overnighter but anything longer….. The ice tray was broken in half in Room 804A, so should be replaced. Probably for about $3.
Stayed 2 nights in Nov 2025

8/10 Good

Allison

Stayed 2 nights in Nov 2025

10/10 Excellent

Catlin

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

John

Stayed 2 nights in Nov 2025

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness
The room was great, and the staff was wonderful. The internet was not working well at all. It was difficult to connect, and then when we did, it would constantly buffer or kick us off.
Stayed 1 night in Oct 2025

10/10 Excellent

Maria Lourdes

Stayed 1 night in Oct 2025

8/10 Good

Robyn

Liked: Cleanliness, room comfort
East check in. Room well equipped for size of room. Small verandah, but not pleasant on verandah with air con blowing and mostly only rooftop views on 3rd floor. Cooking facilities and washer dryer. Everything clean.
Stayed 1 night in Oct 2025

8/10 Good

Rodney

Business traveller
Liked: Cleanliness, room comfort
Have stayed here before and overall very good. However this time there were issues with communication. I had arrange the night before to allow me to go into an unused clean room early when I arrived so that I could change into work clothes and leave luggage. When I arrived none were available! However they allowed me to use the gym to change. On the second day I returned to the room at about 2.30pm and it hadn't been serviced.
Stayed 2 nights in Oct 2025

10/10 Excellent

Clinton

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Parking was tight but service and accommodation was excellent
Stayed 1 night in Aug 2025

6/10 Okay

Adrian

Disliked: Cleanliness
Stayed 2 nights in Oct 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is well positioned and quiet. Rooms are spacious enough for two and have everything we needed. Staff were friendly and helpful. There’s plenty of dining options nearby. We’d stay here again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Casilda

Liked: Cleanliness, room comfort
Loved that it had a mini stove. The other places I stayed at only had a microwave.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable, allocated top level - wonderful views, friendly and helpful reception staff
Stayed 1 night in Sep 2025

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pool definitely was lacking in atmosphere, was just tucked in a corner. Quiet but no atmosphere. Facilities in the room great and staff very obliging. It was a great place to stay and the hotel below a bonus. Location great. Enjoyed our 7 night stay.
Stayed 7 nights in Sep 2025