Ratings based on 924 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 26, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Cherry Tree Team, Hotel Management
We are delighted to hear that you had a pleasant stay with us and that our hotel met your expectations. Thank you for sharing your experience and we look forward to welcoming you back in the future.
by A traveller
Anniversary trip/overall good experience
Posted Feb. 25, 2024 on HotelsGood all overall experience. Our room was pretty nice, great views of the bay! We did have not any hot water our last night though which was weird. Breakfast was ok, could have been better but it was free. Biggest issue was the kids in the pool area. When it was adult time pool time the kids were still there for a while so we could not really enjoy the pool or hot tub. We did really enjoy our complimentary shuttle driver, she was really nice and helpful. Overall not bad but it wasn’t our favorite.
Comment from Hotel Management
Feb. 28, 2024 by Cherry Tree Team, Hotel Management
Your feedback is greatly appreciated and we are pleased to know that you enjoyed your stay with us. We will continue to strive to exceed our guests' expectations and we hope to have the pleasure of welcoming you back soon. I do apologize for the water issue & children in the pool after adult only time - I'll make sure to remind our evening staff.
by A traveller
Posted Feb. 25, 2024 on Hotels
Small indoor pool, very overcrowded hotel, small parking lot for capacity of hotel. Room was right next to the pool so it was very loud. Guest service was great, Erin was phenomenal! Beds were pretty small, queens were more like fulls. Good for business stay but not a family stay.
Comment from Hotel Management
Feb. 28, 2024 by Cherry Tree Team, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay at our three-star hotel. We sincerely apologize for the noise inconvenience you may have experienced during your visit. The parking situation unfortunately we can't adjust a whole lot, but we do have other options when our parking lot is at capacity.
by A traveller
Posted Feb. 25, 2024 on Expedia
It’s was nice, clean, workers polite, very comfortable and VERY KID FRIENDLY.
Comment from Hotel Management
Feb. 28, 2024 by Cherry Tree Team, Hotel Management
It is wonderful to hear that you had a pleasant stay at our hotel and that you enjoyed the amenities and services that we offer. We are grateful for your kind words and look forward to welcoming you back in the near future. We are for sure geared toward a family friendly resort!
by A traveller
Disappointed
Posted Feb. 25, 2024 on HotelsWe've been to this hotel a few times over the past 2 years. I really appreciate the room options. The staff is always top notch. However this last trip was a mess. There was some type of party, food and stuff everywhere through the stairwell and in the elevator. Couldnt use the pool because there were 25 people in there. Mostly kids. Incredibly rough. Pushing each other, running around, fighting, trying to drown each other. It was disappointing. Shower was cold, bedroom of the suite had no heat so it was ice cold. Not enough linens for all the beds, which should never be an issue. Breakfast doesnt start until 730 so that doenst work for most peoples schedules when you have an event to be at. Not sure how i feel about coming back.
Comment from Hotel Management
Feb. 28, 2024 by Cherry Tree Team, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for the inconvenience and any dissatisfaction you experienced during your time with us. Your comfort and satisfaction are our top priorities, and we take your comments seriously. Unfortunately, when we have families or sporting events in house sometimes the environment can be a little bit more hectic. I surely hope you addressed the linen & heat issue in your room to front desk that way we could fix those in a promptly manner. We sincerely apologize for any disappointment caused and hope to have the chance to restore your trust in our hotel.
by A traveller
Posted Feb. 12, 2024 on Expedia
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Comment from Hotel Management
Feb. 15, 2024 by Cherry Tree Team, Hotel Management
We are delighted to hear that you had a pleasant stay with us and that our hotel met your expectations. Thank you for sharing your experience and we look forward to welcoming you back in the future.
by A traveller
Couple Trip
Posted Feb. 12, 2024 on HotelsEverything was fabulous, but bring your own pillow.
Comment from Hotel Management
Feb. 14, 2024 by Cherry Tree Team, Hotel Management
Your feedback is greatly appreciated and we are pleased to know that you enjoyed your stay with us. I have noted the comfortability of the pillows although everyone's preferences are different. We will continue to strive to exceed our guests' expectations and we hope to have the pleasure of welcoming you back soon.
by A traveller
Posted Feb. 11, 2024 on Hotels
Overall it was a great stay. The staff were very friendly. The room was comfortable. Our only dilemma came our second night when someone above us decided to blast music until around 1am. I used the texting feature for assistance and i was instructed i would've been better assisted if i called the front desk. Either way we plan on going back. The view is breathtaking.
Comment from Hotel Management
Feb. 14, 2024 by Cherry Tree Team, Hotel Management
We are thrilled to see that you had a fantastic stay with us and that you were impressed with the overall quality of our hotel. Your review means a lot to us and we will continue to work hard to ensure that every guest has an outstanding experience with us. We sincerely apologize for the noise issue & that we weren't able to resolve that promptly. Thank you for your feedback and we hope to see you again soon.
by A traveller
Posted Feb. 7, 2024 on Expedia
Comment from Hotel Management
Feb. 14, 2024 by Cherry Tree Team, Hotel Management
We are delighted to hear that you had a pleasant stay with us and that our hotel met your expectations. Thank you for sharing your experience and we look forward to welcoming you back in the future.
by A traveller from Ithaca
Posted Feb. 5, 2024 on Expedia
Cherry Tree Suites is a beautiful get a way. Very friendly staff and big chocolate chip cookies when you check in! We loved the breakfast, big room with view of the bay, the indoor pool and hot tub. We will be staying here again.
Comment from Hotel Management
Feb. 6, 2024 by Cherry Tree Team, Hotel Management
We are delighted to hear that you had a pleasant stay with us and that our hotel met your expectations. The chocolate chip cookies are the best with a view you can't beat! Thank you for sharing your experience and we look forward to welcoming you back in the future.
