Ratings based on 549 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from DECATUR
Posted Mar. 4, 2024
Absolutely fabulous place; a unique gem created fort the sake of art. Was a gorgeous weekend and so glad we visited!!
Comment from Hotel Management
Apr. 13, 2024 by Paulina, Hotel Management
Thank you so much for your absolutely fabulous review! We're thrilled to hear that you found our place to be a unique gem created for the sake of art. It brings us immense joy to know that you had a gorgeous weekend with us and that you're glad you visited.Your kind words mean the world to us, and we're grateful for your support. It was a pleasure having you as our guest, and we can't wait to welcome you back for another wonderful experience in the future!
by A traveller from Burlingame
Posted Mar. 3, 2024 on Expedia
Pros: The beautiful location, Beach, and Staff members Angel Maria, Bell Hop Jaime, and Bell Hop Alejandro were the reason we had a pleasant stay.
Cons: Rooms have a lot of holes all around therefore lots of spiders, mosquitos, and large insects. Candles were not enough we asked for 8 extra candles. Music was blasting too loud at night for a wellness getaway it was too loud. We did not want to go to a party resort we chose this place because peace and quiet.
Also, there is no cell service (Understanding that its a jungle) but no wifi so we could not do any work or plan out a trip in the hotel.
Comment from Hotel Management
Apr. 13, 2024 by Paulina, Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the beautiful location, beach, and the excellent service provided by our staff members Angel Maria, Bell Hop Jaime, and Bell Hop Alejandro. Your kind words mean a lot to us, and we will be sure to pass along your appreciation to them.We also appreciate your constructive feedback regarding the areas where we can improve. We apologize for any inconvenience caused by the presence of insects in your room and the insufficient number of candles provided. Rest assured, we will address these issues promptly to ensure a more comfortable stay for our guests in the future.Additionally, we apologize for the loud music at night, as we understand the importance of providing a peaceful environment for a wellness getaway. We will take measures to ensure that noise levels are kept to a minimum to accommodate guests seeking tranquility.Regarding the lack of cell service and Wi-Fi, we understand the challenges of being in a jungle
by A traveller
Beautiful Hotel!!!
Posted Feb. 17, 2024 on HotelsBeautiful Beautiful place to stay!!! We stayed at Sea Villa and it was BREATHTAKING!!! Must visit once in a lifetime here! Staffs were very friendly!!! 1000% recommended!!
Comment from Hotel Management
Apr. 13, 2024 by Paulina, Hotel Management
Thank you so much for your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at our Sea Villa. It brings us immense joy to know that you found the location breathtaking and that our staff made your visit memorable with their friendliness.
by A traveller
Posted Feb. 15, 2024 on Expedia
For the price you pay, you not getting luxury. Me has the sky villa. The next night we stayed at La Valise. Same price point, 10x better service & the views are different level
Comment from Hotel Management
Apr. 13, 2024 by Paulina, Hotel Management
Dear Blendi,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations.Please feel free to reach out to us directly
by A traveller
Posted Feb. 9, 2024 on Expedia
Perfect
by A traveller
Posted Feb. 5, 2024 on Expedia
Comment from Hotel Management
Apr. 13, 2024 by Paulina, Hotel Management
Thank you for sharing your experience with us! We're delighted to hear that you had a good time during your stay.
by A traveller
Beautiful but Terrible service!
Posted Feb. 2, 2024 on HotelsMust read;
1-don't book in advance. The price will drop.
2-its absolutely beautiful, but I wouldn't stay here again. The service is terrible.
2- you have only 2 super expensive options to eat. Room service is terrible.
3-you pay for a seven star hotel but you'd get a jungle service. I don't know why you wouldn't just camp in a jungle!?
by A traveller
Posted Jan. 31, 2024 on Expedia
This hotel is famous for a reason: it is spectacularly beautiful and truly a unique experience we will never forget. If this is on your bucket list, keep it on your bucket list. You will not be disappointed you went.
Pros: - staff all incredible. Well staffed everywhere, and great security. Shout out to Carlos for the impromptu wine cellar tour!
- Beach is gorgeous, clean, and pretty private. It’s separate from the main beach so much more quiet and feels very safe. More on beach below.
- Exquisite property with each direction you look being more beautiful than the last.
- Sunsets are a MUST! So stunning.
Improvement suggestions:
- add a few standard luxuries to rooms, such as bathrobes, clothing hangers and space to unpack (can be as simple as a few posts to hang dresses and some shelves for clothing)
- Unfortunately some service issues we weren’t expecting, including the check in desk not asking if we want to use a credit card for the stay. Missed a cool experience we were looking forward to bc we couldn’t leave the beach without getting our credit card from our room. No option to charge to the room without opening a credit which reception missed upon checkin.
- Beach is semi private and should be totally private for this price. Non-Guests kept hanging at our beach which made the space feel less safe to leave belongings while swimming.
- Better pillows please.
- Housekeeping missed our room for turndown so it was pitch black coming back and we had to call for help.
by A traveller
Great experience, food was outrageous.
Posted Jan. 27, 2024 on HotelsAzulik is a beautiful and unique place to stay. The design and construction blew my mind and were so well thought out. The restaurants and roof top patios are a must. Our stay was well worth the high price of the room, but I would only do 2-3 nights max. We missed little comforts which would become bothersome after a few days. No lights and no shower was fun but got old fast. The excessive prices on everything else was beyond ridiculous. The only option for a cup of coffee is the restaurant or room service at $10/cup. A bottle of corona on the beach, also $10. A small margarita, $30. The food in the restaurant, while delicious, seemed to have an extra zero on the end of everything. The experience was amazing but I wouldn’t go back.
by A traveller
Posted Jan. 24, 2024 on Expedia
Nice restaurants.
